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Do I have to stop recording to playback files on the DVR?
Situation
Solution
Do I have to stop
recording to
playback files on the
DVR?
No you do not have to stop recording, the DVR will support both functions at the
same time.
Can I erase files from the hard drive of the DVR?
Situation
Solution
Can I erase files
from the hard drive
of the DVR?
You can not erase individual file, you would need to format the hard drive which
will erase all of the files.
Why can’t I log-in to the Net-viewer program?
Situation
Solution
Why can’t I log-in to
the Net-viewer
program?
Please verify that the Net mode is correct, the cable to the RJ-45 port is well
connected to the DVR and the router, and that you are using the correct password.
We have attached a PTZ camera but can not control it, what is wrong?
Situation
Solution
We have attached a
PTZ camera but can
not control it, what
is wrong?
Verify that the Protocol, baud rate, address, and other settings on the PTZ camera
match the settings you have put into the DVR. Make sure the data cables are
attached firmly to the RS485 port on the DVR.
Why does the Buzzer keep sounding?
Situation
Solution
Why does the
Buzzer keep
sounding?
Please check to see if motion detection is on and the system has detected motion,
make sure the hard drive is being detected and has sufficient space available and
that none of your cameras have lost video. You can turn off the buzzer in the
Alarm setup option.
I can connect to IE Browser, but how can my IE interface is a little bit difference?
Situation
Solution
Why can’t I log-in to
the Net-DVR
program?
The reason is the OCX of IE Browser which memorized other version IE interface,
so your IE browser was conflict with other version. There’s the solution: