EN
61
Your water heater: Troubleshooting guide
Action to take
Solution
Cause
1. Cut-off the water heater power
(the circuit breaker should be in the
OFF position).
2. Take a resistance measurement at
the heater element terminals using a
multimeter (in ohm position).
Null or infi nite value.
Replace the faulty resistor.
Value in ohms > 0.
Replace the thermostat.
1
0
AUTO
1
0
AUTO
1
0
AUTO
5.2. Electric meter which breaks the circuit
Action to take
Solution
Cause
1.
Check that the meter only cuts-out when the
water heater starts heating.
2.
If you have Peak/Off-peak hours pricing,
2.1 Switch to forced operation
from your electrical distribution
board.
2.2 Check the position of the
circuit breaker (should be
in the ON position).
The meter trips as soon as the water element
circuit breaker
is set to ON.
On a
shielded
product: Replace
the heater element.
Faulty resistor.
On a
steatite
product: Clean
the area where the heater element is located
(hollow interior) with
a cloth or a bottle brush.
If the problem persists: Replace
the heater element.
Residue in the resistor sleeve.
Faulty resistor.
5.3. Lukewarm water
Action to take
Solution
Cause
1.1.
Switch off the electrical power supply to
the water heater.
1.2.
Open the plastic cover.
1.3.
Switch the thermostat to maximum. See
Section III Setting the temperature.
Leave the thermostat setting at maximum in
order to enjoy very warm water in suffi cient
quantity.
Incorrect thermostat setting.
2.1.
Shut off cold
water inlet on the
safety unit.
2.2.
Turn on a hot water
tap in the house.
If water fl ows from the hot water tap, then
one of the house’s taps is faulty.
Replace the faulty tap or consult
a plumber to fi nd the cause
of the problem.
A tap (mixer) allows cold water into the hot water
circuit.
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