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ATIM_ACW-TM2D-HP_UG_EN_V1.2
Troubleshooting
The modem cannot be configured via USB or the configuration tool page does not refresh
•
Check whether the power supply is correctly connected to the modem
•
Check whether the blue light is flashing
•
Make sure that Windows Update is activated, the PC is connected to the Internet and driver
installation has completed. Also make sure that you have an up-to-date version of the configuration
tool (File menu -> Update).
•
Replace the USB cable
•
If you receive an ‘Error writing configuration’, unplug the USB cable and plug it back in
Radio data not received
•
Check whether the power supply is correctly connected to the modem
•
Check whether the modem has been registered on the network
•
Check whether radio network coverage is available
•
Check whether the blue and green lights flash during transmission
Meter index does not increase
•
Confirm that the wires to the meter are not inverted and that they are fully inserted into the terminal
block
•
Confirm that the sensor head uses the right dimensions for your use (liters, m
3
)
•
Confirm that the meter’s output does not exceed 5 V if using a push
-pull output
Modem LED is not flashing
•
Check whether the power supply is correctly connected to the modem
•
Configure the modem using the USB configuration tool
Technical support
For any information or technical problems, you can contact our technical support on this page:
https://www.atim.com/en/support-2/technical-support/
