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Manual, F/T Sensor, EtherCAT Axia
Document #9610-05-EtherCAT Axia-09
Pinnacle Park • 1031 Goodworth Drive • Apex, NC 27539 USA • Tel: +1.919.772.0115 • Fax: +1.919.772.8259 • www.ati-ia.com
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7. Troubleshooting
This section includes answers to some issues that might arise when setting up and using the EtherCAT Axia. The
question or concern is listed followed by its probable answer or solution. They are categorized for easy reference.
The information in this section should answer many questions that might arise in the field. Customer service is
available to users who have questions or concerns addressed in the manuals.
Note:
Please read the manual before calling customer service. Before calling, have the following information available:
1.
Serial number (e.g., FT01234)
2.
Sensor model (e.g., Axia80-M20)
3. Calibration (e.g., US-15-50, SI-65-6, etc.)
4.
Accurate and complete description of the question or concern
•
Section 5.2.1.7—Object 0x6010: Status Code
.
5. Computer and software information (operating system, PC type, drivers, and application software)
Be near the F/T system when calling (if possible).
Please contact an ATI representative for assistance, if needed:
ATI Industrial Automation
1031 Goodworth Drive
Apex, NC 27539 USA
Application Engineering
Tel: +1.919.772.0115, Extension 511
Fax: +1.919.772.8259
E-mail: