OnBoard User’s Manual,
Page 24
Troubleshooting
PROBLEM: KEYBOARD WORKS INTERMITTENTLY ONLY
OR DOES NOT WAKE UP THE COMPUTER FROM
HIBERNATE OR STANDBY STATE
Possible Cause:
Bad connection
Solution:
Make sure the USB connector is plugged all the way into the
USB port. Make sure the cable is not damaged.
Possible Cause:
Your computer’s general and/or keyboard-specific
power management settings may be affecting the way the keyboard
works.
Solution:
Try changing the “Power Options” settings in your Control
Panel to see whether that solves the problem. Depending on what
operating system you have, you may also be able to change the “Power
Management” settings in the Device Manager. Navigate to the Device
Manager by going to Start | Settings | Control Panel | System |
Hardware | Device Manager (or simply right click on the My Computer
icon on your desktop and select “Properties”, then go to Hardware |
Device Manager). Click on the “+” sign next to the word “Keyboards”.
The directory tree will expand and you should see something called
“HID Keyboard Device”. Right click on HID Keyboard Device and
select “Properties”. Under “Power Management”, you should see a box
you can select that says “Allow this device to bring the computer out of
standby”.
