Rainbow 1 IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITED
www.atcom.cn
36
6.
Trouble Shooting
6.1 The phone can’t register successfully
1.
Check the IP address, and if the mode of WAN port is DHCP, please make sure the DHCP server
is in service.
2.
Check the gateway.
3.
Check the DNS.
4.
Make sure the information of the account is consistent with which offered by the service
supplier.
5.
Make sure the SIP server is on.
6.
Check the port of the SIP server whose default value is 5060.
6.2 The phone can’t obtain IP address
1.
Make sure the cable has been connected to the LAN port of the phone.
2.
Make sure the cable and the switch’s port that connected with the cable is available.
3.
Make sure the DHCP server is on and there are some assignable IP addresses in the address
pool.
4.
Try to change the LAN port mode as Static.
6.3 Only one part can hear the voice during the call
1.
Make an IP dial-up call to make sure the telephone receiver
and microphone are normal.
2.
Enable STUN on web page.
3.
Set STUN server as stun.sipgate.com.
4.
Click ‘submit’ and wait for the phone to restart.
5.
Try to make calls again.
