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3.9 Voice Menus

Like most organization, we would like to redirect all of the incoming calls automatically. The

voice menu is very handy for these sorts of things. The system should allow callers to make the

selection according to the voice menu.

Please select the

Voice Menus

option from the vertical menu on the left, then you can get the

following screen:

Click on

Create New VoiceMenu

button on the illustration above, the following screen is where

you create and set up voice menu:

Name: a unique label to help you identify the voice menu when listed in incoming calling rules.

Add new Step: select an action from the drop-down list. I add three steps above, so it will answer

the call, and play a sound file, at last go to user 6001.

Click on

Allow KeyPress Events

: when the caller is in voice menu, they can press some specific

numbers which are defined here to enter other destination. Here I define three numbers for going

to operator, ringgroup, and user respectively.

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Содержание IPPBX IP08

Страница 1: ...Figure ATCOM IPPBX IP08 ATCOM IPPBX IP08 Product Guide Version 1 0 2010 05 10 ...

Страница 2: ...4 OUTGOING CALLING RULES 14 3 5 DIAL PLANS 16 3 6 USERS 16 3 6 1 Create SIP IAX User 17 3 6 2 Create Analog User 18 3 7 RING GROUPS 19 3 8 CALL QUEUES 21 3 9 VOICE MENUS 22 3 10 TIME INTERVALS 23 3 11 INCOMING CALLING RULES 24 3 12 VOICEMAIL 25 3 13 CONFERENCING 26 3 14 FOLLOW ME 27 3 15 VOICEMAIL GROUPS 29 3 16 VOICE MENU PROMPTS 30 3 17 SYSTEM INFO 31 3 18 BACKUP 33 3 19 ACTIVE CHANNELS 34 3 20 ...

Страница 3: ...E THROUGH PSTN 48 4 2 1 Create an Analog Trunk 48 4 2 2 Create an Outgoing Calling Rule 49 4 2 3 Create a Dial Plan 49 4 2 4 Create a User 50 4 3 HOW TO GET AN INCOMING CALL FROM OUTSIDE 50 4 3 1 Create an Analog Trunk 50 4 3 2 Create an Incoming Calling Rule 50 4 3 3 Create a Voice Menu 51 4 4 HOW TO CALL EACH OTHER DIRECTLY FROM DIFFERENT NETWORK SEGMENT 51 4 5 HOW TO CALL THROUGH VOIP TRUNK 55 ...

Страница 4: ...IP gateway and Asterisk Card Contact Sales Address FL2 Block 3 HuangGuan Technology Park 21 Tairan 9th Rd Chegongmiao Futian District Shenzhen China 518040 Tel 86 755 23487618 Fax 86 755 23485319 E mail sales atcomemail com Contact Technical Support Tel 86 755 23481119 E mail Support atcomemail com Website Address http www atcom cn ATCOM Wiki Website http www openippbx org index php title Main_Pag...

Страница 5: ...with branch offices in different countries can be easily combined together to work like a virtual single office through internet Features Open Source Asterisk IP PBX High performance OSLEC Open Source Line Echo Canceller Configurable IVR menu Voice Mail Voicemail to Email Call forward call waiting call transfer Call conference Call queues Ring group SIP trunk IAX trunk PSTN analog trunk Call Detai...

Страница 6: ...ule interface NAND flash 256 MB SDRAM 64M System Open Source uClinux Measurement and Weight Inner box 225 120 30mm G W unit 0 79KG Carton MEAS 456 442 362 mm Units per Carton 21 units CTN G W CTN 18 KG CTN Package Item Quantity IP08 1 RS232 module 1 Power Adapter 1 Manual disk 1 ...

Страница 7: ...www atcom cn 6 For the usage of IP08 in VoIP field you can refer to the following network topology ...

Страница 8: ...ork connection between IP08 and PC you can try to use the last way to access to IP08 and change the IP address for IP 08 2 1 Web Page Access by Browser It is the most convenient and common way to access the IP08 you just need to open your browser and input the IP address of IP08 WAN port the default IP address is 192 168 1 100 You would better use Firefox instead of IE because there are compatible...

Страница 9: ... putty software and input the IP08 IP address in the Host Name textbox input port number in the Port textbox click the SSH Connection type then click open button Please refer to the following screen 2 Please input username root and the default password 12xerXes16 in the following screen you can access to IP08 successfully ...

Страница 10: ...www atcom cn 9 When you log into IP08 successfully you can get the following illustration ...

Страница 11: ... you can open your browser and enter 172 31 255 254 to log into the web page of IP08 2 4 Console Port Access to IP08 If you do not have network connection between IP08 and PC you can try to access to IP08 by console port Please try to do as the following steps 1 Please connect the console port of IP08 to your PC s console port with RS232 console cable you can refer to the following illustration 2 ...

Страница 12: ...P 08 by Hyper Terminal to make it in the same network segment as your LAN After you have accessed to IP 08 by Hyper Terminal please use the following command to change the IP address for IP 08 root ifconfig eth0 192 168 1 151 the IP address you want to set for IP 08 By this way the IP address you set for IP 08 is temporary it will recover to the original default IP address after rebooting If you w...

Страница 13: ...ot the IP08 which will detect the FXO and FXS modules automatically the analog hardware component displays the modules which are detected correctly Tone Region You should select the tone region according to your country if it does not have your country s name in the dropdown list please ask your service operator which kind of tone region is used in your area 3 3 Trunks To receive calls from PSTN a...

Страница 14: ...et up I just set the following two parameters Channels select the FXO port you want to use Here I use the port 2 Trunk Name a unique label to help you identify the trunk when listed in outgoing calling rules and incoming calling rules Here I use the trunk2 as my trunk name For the advanced options you can put your cursor on the label you can get the information of the parameter customers have to s...

Страница 15: ...s are Type You can select SIP or IAX type to meet your need Provide Name a unique label to help you identify the trunk when listed in outgoing calling rules and incoming calling rules Hostname the IP address or domain name of your service provider s server Username the username that your service provider configured Password the password that your service provider configured for the user 3 4 Outgoi...

Страница 16: ...h prefix 2 will use this outgoing call rule Use Trunk select the trunk for outgoing calling rule here I select the trunk2 I set up before Strip I press 1 here it will strip the first number of the number string you dialed You can get the detail information about every single parameter by putting your cursor on the label At last please click on Save button and click on Apply Changes button in up ri...

Страница 17: ...om the vertical menu on the left of the main page then you can get the following screen Click on New DialPlan button on the illustration above the following screen is where you create and set up dial plan DialPlan Name a unique label to help you identify the dial plan when listed in user component you have to set up a dial plan name and select outgoing call rule and local context that you want to ...

Страница 18: ... DialPlan1 for the user I select Enable Voicemail for this User option so the user has voicemail function In the Technology component you have to select SIP or IAX Here I want to configure a SIP user so I select SIP For the Codec Preference only the first two types of code you set are available In the Other Options component I select Is Agent which will be listed in Call Queues as a selectable mem...

Страница 19: ...ct Enable Voicemail for this User option so the user has voicemail function In the Technology componet you have to select the port in which the analog phone will be plugged from the drop down list of Analog Station I select Enable Voicemail for this User option so the user have voicemail function In the Other Options component I select Is Agent which will be listed in Call Queues as a selectable m...

Страница 20: ...e Options option from the vertical menu on the left then you can get the following screen 3 7 Ring Groups Define Ring groups to dial more than one extension simultaneously or to ring more than one phone sequentially This feature may also be called Hunt groups Please select the Ring Groups option from the vertical menu on the left of the main page then you can get the following screen ...

Страница 21: ...strategy for ring group Ring in Order when someone calls the ring group the ring group member will ring in order Ring all simultaneously when someone calls the ring group all of the ring group member will ring at the same time If not answered Goto choose a destination from the drop down list when no one in the ring group answers the call At last please click on Update button and click on Apply Cha...

Страница 22: ...he following screen is where you create and set up call queue Extension a unique label to help you identify the call queue when listed in outgoing calling rules component Agents select the users which you want them to be queue member You can get information of other parameters by putting your mouse on the label At last please click on Update button and click on Apply Changes button in up right cor...

Страница 23: ...ew VoiceMenu button on the illustration above the following screen is where you create and set up voice menu Name a unique label to help you identify the voice menu when listed in incoming calling rules Add new Step select an action from the drop down list I add three steps above so it will answer the call and play a sound file at last go to user 6001 Click on Allow KeyPress Events when the caller...

Страница 24: ... Interval button on the illustration above the following screen is where you create and set up time interval Time Interval Name a unique label to help you identify the time interval when listed in incoming calling rules I set up timeinterval1 as time interval name By day of week I select it from Monday to Friday the incoming call rule only works from Monday to Friday Time I set up it from 09 00 AM...

Страница 25: ... on the left of the main page then you can get the following screen Click on New Incoming Rule button on the illustration above the following screen is where you create and set up time interval Trunk select trunk for incoming call to use I select trunk2 I set up before Time Interval determine the time when the incoming call rule works I select timeinterval1 I set up before Pattern match the destin...

Страница 26: ...email option from the vertical menu on the left of the main page then you can get the following screen Click on General Settings button on the illustration above You can see the following screen Extension for checking messages when you dial 6750 you will hear the voice message other people left for you You can get information of parameters by putting your cursor on the label If you want to set ...

Страница 27: ...erencing function of Asterisk is similar to a Tele conference call where multiple callers can call in and participate in a two way conference like in a party room where everyone can talk and listen to one another or just to listen to a Tele presentation Please select the Conferencing option from the vertical menu on the left of the main page then you can get the following screen ...

Страница 28: ... This conference number is 6300 the Pin Code is 123 for common member the Pin Code is 456 for Admin So you have to dial 6300 then press the Pin Code if you want to enter the conference I enable the play hold music for option and announce callers option so the first member who enter the conference will listen to a music and the online members will be informed when someone enter the conference At la...

Страница 29: ...u want to setup follow me function Here taking the user 6006 for an example click on the edit button at the same line as 6006 you can get the following screen Select the enable status and click on Add FollowMe Number button to add a destination phone ...

Страница 30: ...e above settings someone calls 6006 but 6006 does not answer the call will be transferred to 6001 automatically 3 15 VoiceMail Groups Define VoiceMail Groups to leave a voicemail message for a group of users by dialing an extension Please select the VoiceMail Groups option from the vertical menu on the left of the main page then you can get the following screen ...

Страница 31: ...essage for user 6005 and 6006 3 16 Voice Menu Prompts This component is used for recording custom voice menu Please select the Voice Menu Prompts option from the vertical menu on the left of the main page then you can get the following screen Click on Record a new Voice Menu prompt button on the illustration above Below is what my Record a new Voice Menu prompt configuration page looks like ...

Страница 32: ...001 will show like the following Click on Answer button then you call speak and start to record what you say The following illustration will be presented after you click on the Answer button When you want to finish the record please click on Hang up button After you finish the recording please refresh you webpage and enter into voice menu prompts component again you can see you have had a sound fi...

Страница 33: ...www atcom cn 32 The latest version of IP08 is atcom_ce_ip08 0 3 6 You can see the version that you are using from Version Details in the above illustration Network Information Disk Usage Information ...

Страница 34: ...estore them Please select the Backup option from the vertical menu on the left of the main page then you can get the following screen Click on Create New Backup button on the illustration above you can get the following illustration File Name give a file name for the backed up file Click on Backup button once the backup process is completed you will see a screen with the backup filename displayed ...

Страница 35: ...o do is to click on the Restore Previous Config option 3 19 Active Channels The channels which are in communication status will be displayed in this component Please select the Active Channels option from the vertical menu on the left then you can get the following screen Here my IP08 is using 2 3 4 channels so I get the following information ...

Страница 36: ...oot Advanced Options General Preferences you can set up a user to be the operator and the range of extension number for different types extensions like the following screen Language change the sound file language in which they play Change Password it is used for customers to change the admin password click on the Change Password button the following illustration will be presented below ...

Страница 37: ...fault factory setting then click on Apply Changes button on the up right corner of the main page Reboot you can click on Reboot button Reboot Now button to reboot your system Advanced Options in default IP08 web page hides several advanced options in the vertical menu on the left if you need to use them you have to display the options by clicking on Show Advanced Options in the following illustrat...

Страница 38: ...reen Click on the textbox you can get the following screen You can see a date table and you can select the log to watch by clicking on the date After choosing the date please click on Go button you can see the asterisk log of the day you choosed Here I need to see the asterisk log of April 21st 2010 I click on 21 in the date table I get the following screen I click on Go button then I get the log ...

Страница 39: ...ase select the Bulk Add option from the vertical menu on the left then you can get the following screen Click on the Create a Range of new users button in the illustration above the following screen is where you create bulk users Here I want to create five users and the extensions starts from 6100 so I select 5 in the Create drop down list and I set 6100 in the textbox of User Starting from Extens...

Страница 40: ... you can see you have added five users 6100 6101 6102 6103 6104 3 23 File Editor After click on Options Advanced Options Show Advanced Options please select the File Editor option from the vertical menu on the left then you can get the following screen From the drop down list of config files you can select the file you want to edit or read Here I select users conf file so I can see the file and ed...

Страница 41: ...dvanced Options please select the Asterisk CLI option from the vertical menu on the left then you can get the following screen Here I input help command in the textbox so I can get all the command which I can use in CLI mode 3 25 Network Settings In order to give a static and permanent IP address for IP 08 you have to set it in web GUI After you enter into the web GUI of IP 08 you can try to confi...

Страница 42: ...response from the default gateway the IP 08 will switch to dynamically obtain the IP address from your router 3 DHCP no IP08 will use the static IP address set below If you want to get static and permanent IP address please do not select yes after configure other parameters please click save in the bottom of your page to save your setting 3 26 Firmware Update You can update to the latest version f...

Страница 43: ...of main page the following screen is where you update for IP08 TFTP Server enter the IP Address of your TFTP server in this textbox File Name enter the update file name Reset Configs if you choose reset Configs it will delete all of your configuration you have done before After setting up please click on Go button to update for IP08 Power off and power on the IP 08 wait for several minutes When th...

Страница 44: ... Options Show Advanced Options please select the Call Detail Records option from the vertical menu on the left then you can get the following screen You can click on the prev to look up the last page for call record and click on the next to look up the next page for call record you can also set the value from the drop down list of view which means how many calls will be displayed in one page ...

Страница 45: ...the following function 1 The internal user 6005 and user 6001 can call each other directly 2 6005 and 6001 can dial out through IP08 to PSTN 3 6005 and 6001 can get incoming calls from PSTN by IP08 4 6030 can call out to PSTN and get incoming call from PSTN through IP04 5 User 6001 and 6030 can call each other through VoIP trunk although they are registered to different IP PBX 6 User 6020 6005 and...

Страница 46: ...fault IP address is 192 168 1 100 then you can get the following screen Please input the default Username admin Password atcom in the presented screen above When you login successfully you can get the configuration web page as below 4 1 2 Add up Users from Web Page of IP08 1 Add up a DialPlan Before you add up user you have to add up a DialPlan please click on Dial Plans New DialPlan I add up a Di...

Страница 47: ...ogging into the web page of IP08 please click on Users Create New User I configure user 6001 like the following At last please click on Update button and click on Apply Changes button in up right corner of the main page 3 Add up an Analog user 6005 After logging into the web page of IP08 please click on Users Create New User I add a user 6005 like the following ...

Страница 48: ...in page Please pay attention to the Technology component there is an Analog Station drop down list I choose port 4 in which port the analog phone plugs 4 1 3 Register a SIP user 6001 in AT610 After logging into the web page of IP Phone AT 610 please select VOIP option I register the 6001 as the following illustration ...

Страница 49: ...outgoing calling rule a dial plan and a user Here I will give the simple configuration steps which show how to make a call to outside for detail configuration you can refer to chapter 3 4 2 1 Create an Analog Trunk After logging into the web page of IP08 please click on Trunks Analog Trunks I configure an analog trunk like the following At last please click on Update button and click on Apply Chan...

Страница 50: ...rule like the following At last please click on Save button and click on Apply Changes button in up right corner of the main page 4 2 3 Create a Dial Plan After logging into the web page of IP08 please click on Dial Plans New DialPlan I configure a dial plan like the following At last please click on Save button and click on Apply Changes button in up right corner of the main page ...

Страница 51: ...u need an analog trunk an incoming calling rule a destination here I use IVR Here I will give the simple configuration steps which show how to get an incoming call from outside for detail configuration you can refer to chapter 3 4 3 1 Create an Analog Trunk I use the trunk2 I created in 4 2 1 4 3 2 Create an Incoming Calling Rule After logging into the web page of IP08 please click on Incoming Cal...

Страница 52: ...an also configure IP04 to let 6030 call outside and get incoming call by IP04 the steps are the same as IP08 you can refer to configuration of IP08 4 4 How to Call Each Other Directly from Different Network Segment Take the user 6020 6005 and 6001 for example I will configure router users and IP08 then the three users can call each other directly 1 Set up router From the web page of your router pl...

Страница 53: ...52 From the web page of your router please configure the IP address subnet mask and DHCP I configure them like the following From the webpage of your router please configure port range forwarding like the following ...

Страница 54: ...is the IP address of IP08 2 Add an IAX user 6020 in IP08 After logging into the web page of IP08 please click on Users Create New User I configure 6020 like the following At last please click on Update button and click on Apply Changes button in up right corner of the main page ...

Страница 55: ...se click on the Apply button You can refer to the following screen Please select the VOIP option then select the IAX2 option I register the IAX2 user 6020 as the following illustration After configuring please click on the APPLY button Attention here you must register IAX2 user instead of SIP user because the user 6020 is not in the same network segment as IP08 If you use SIP user you can not get ...

Страница 56: ...P trunk in IP08 in IP04 after logging into the web page of IP04 please click on Users Create New User I add the user 6035 like the following At last please click on Update button and click on Apply Changes button in up right corner of the main page Add a SIP user 6030 in IP04 for AT 620 the way is the same as adding 6035 2 Add a VoIP trunk in IP08 after logging into the webpage of IP08 please clic...

Страница 57: ...www atcom cn 56 After configuring please click on Add button and click on Apply Changes button in up right corner of the main page ...

Страница 58: ...nges button in up right corner of the main page 4 Create a dial plan in IP08 after logging into the webpage of IP08 please click on Dial Plans New DialPlan I configure a dialplan2 like the following After configuring please click on Save button and click on Apply Changes button in up right corner of the main page In configuration screens of 6001 and 6005 please select dialplan2 in the DialPaln dro...

Страница 59: ...P04 create a SIP trunk an outgoing call rule and a dial plan in IP04 1 Add a user 6008 in IP08 Add a SIP user 6008 after logging into the web page of IP08 please click on Users Create New User I add a user 6008 like the following At last please click on Update button and click on Apply Changes button in up right corner of the main page ...

Страница 60: ...nk in IP04 after logging into the webpage of IP04 please click on Trunks VOIP Trunks New SIP IAX Trunk I configure a SIP trunk like the following After configuring please click on Add button and click on Apply Changes button in up right corner of the main page ...

Страница 61: ...nges button in up right corner of the main page 4 Create a dial plan in IP04 After logging into the webpage of IP04 please click on Dial Plans New DialPlan I configure a dialplan1 like the following After configuring please click on Save button and click on Apply Changes button in up right corner of the main page In configuration screens of 6030 please select dialplan1 in the DialPaln drop down li...

Страница 62: ...files between windows PC and IP08 Open your WinSCP software enter the IP Address username password of IP08 like the following screen At last click on Login button then you can get the following screen The left part of the screen displays directories and files of your windows PC the right part of the screen displays directories of IP08 ...

Страница 63: ...com cn 62 If you want to transfer a file from windows PC to IP08 you just need to choose the file and drag it to the directory of IP08 at last click on copy button in the popping up screen like the following ...

Страница 64: ...www atcom cn 63 Chapter 5 Reference http atcom cn download html http www asteriskguru com http www openippbx org index php title Main_Page http www atcom cn ...

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