APBX IP02 User Manual
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ATCOM TECHNOLOGY CO., LIMITED
Select Static Agent here. there are two kinds of agents:
Static Agent:
chose here
Dynamic Agent:
users can dial ‘Queue *’ to log in as dynamic agent, and ‘Queue **’ to log out.
In this case, users can dial 6900* to being a dynamic agent (need to enter password 123), and 6900** to log out.
3)
Caller Position Announcement
Announce queue position and / or estimated hold time to caller
4)
Period Announcement
This allows a message like "Thank you for holding, your call is important to us." to be played at regular intervals
while a caller is in the queue
