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17. Repair Service and Warranty Period
The CM-
BASEα In-line Refractometer is a precise electronic instrument which
incorporates both optical and electrical components. Due to the complex interaction of
these components, repairs and/or adjustments of the CM-
BASEα unit must be performed
by an ATAGO engineer or a properly trained service technician at an ATAGO Authorized
Service Center. Authorized Service Center technicians have completed maintenance
courses and have a vast knowledge of ATAGO instruments. Any simple inspection or
replacement of parts described in this manual can be performed by the end-user. Only
ATAGO engineers and properly trained service technicians are allowed to perform
repairs or disassemble the CM-
BASEα. Any attempt to make repairs or disassemble the
unit will void the warranty.
The warranty period of the CM-
BASEα is one year from the date of purchase. This
warranty covers manufacturer's defects. If any manufacturer's defect is found during the
warranty period, the CM-
BASEα will be repaired under warranty. The prism of the
CM-
BASEα is considered a consumable item and is not covered under the warranty.
All instruments received for repair are subject to a possible inspection fee. If t he unit is
inspected and found to be either in good working order or is not covered by the warranty,
the customer will be responsible for any inspection fees, repair costs including labor,
parts and materials use, and shipping charges.
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Replacement Part Information
Please note that ATAGO cannot guarantee that replacement parts will be available
after a unit has been discontinued. ATAGO will make every effort to secure
replacement parts for a period of at least seven years after discontinuation of any
product.
●
Periodic inspection service (charged):
To ensure long-term, precise and stable operation of the CM-
BASEα, we recommend
for the unit to be inspected periodically (at least once every two years).
Periodic inspection service can be requested through an Authorized ATAGO
Distributor or directly from an Authorized Service Center.
Periodic inspection service includes:
Inspection, confirmation and replacement of functional parts (if necessary)
Inspection and adjustment of the span
Cleaning the prism
Replacement of the dehumidifying agent
ATAGO CO., LTD.
When contacting your preferred distributor regarding repairs or troubleshooting, please
inform them of the serial number of the unit.
