General
NOTE!
If you notice a crack in the glass top (however small), switch off the hob immediately and
disconnect the power supply (remove the plug from the socket).
Then contact the Service Department.
Troubleshooting table
If your hob does not work properly, it does not always mean that it is defective. Make sure to check
the points mentioned below in the table, or visit our website for more information.
Induction zones
Solution
Possible cause
Symptom
Normal operation.
This is the standard set-up
routine.
Characters appear in the
displays when the appliance is
connected for the first time.
Normal operation.
The hob is cooling down.
The fan runs on for several
minutes after the hob has been
switched off.
This is normal and disappears
after the hob has been used a
few times. Ventilate the kitchen.
The new appliance is heating
up.
A slight smell is noticeable the
first few times the hob is used.
Normal operation.
This is caused by the capacity
limiter on the front and back
zones. A soft ticking sound can
also occur at lower settings.
You can hear a ticking sound in
your hob.
Clean the induction hob with a
ceramic hob cleaner and
remove the dirt / grease from the
pan bottom.
Contaminated pan bottom used
on the cooking zone.
Circle of pan bottom remains
visible after cleaning.
This is normal for certain pans,
particularly at high settings. This
is not harmful to the pans or the
hob.
This is caused by the energy
flowing from the hob to the
saucepan.
The pans make noise while
cooking.
Use a suitable pan (see chapter
'
').
The pan you are using is not
suitable for induction cooking or
has a diameter of less than
12 cm.
You have switched a cooking
zone on, but the display keeps
flashing.
Switch off the signal by pressing
the - or + key on the timer.
The preset time has ended.
A cooking zone suddenly stops
working and you hear a signal.
Check the fuses or the electric
switch (if there is no plug).
There is no power supply due to
a defective cable or a faulty
connection.
The hob is not working and
nothing appears in the display.
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Troubleshooting