3-7
Chapter 3: General Instruction
3.3
Troubleshooting (FAQ)
Problem
Possible Solution
Power LED is not ON
Press the
•
button to check if the monitor is in the
ON mode.
Check if the power cord is properly connected to the
•
monitor and the power outlet.
The power LED lights amber and
there is no screen image
Check if the monitor and the computer are in the
•
ON mode.
Make sure the signal cable is properly connected
•
the monitor and the computer.
Inspect the signal cable and make sure none of the
•
pins are bent.
Connect the computer with another available
•
monitor to check if the computer is properly working.
Screen image is too light or dark
Adjust the Contrast and Brightness settings via
•
OSD.
Screen image is not centered or
sized properly
Press the
•
button for two seconds to
automatically adjust the image.
Adjust the H-Position or V-Position settings via
•
OSD.
Screen image bounces or a wave
pattern is present in the image
Make sure the signal cable is properly connected to
•
the monitor and the computer.
Move electrical devices that may cause electrical
•
interference.
Screen image has color defects
(white does not look white)
Inspect the signal cable and make sure that none of
•
the pins are bent.
Perform Reset via OSD.
•
Adjust the R/G/B color settings or select the Color
•
Temperature via OSD.
Screen image is blurry or fuzzy
Press the
•
button for two seconds to
automatically adjust the image (for VGA mode only).
Adjust the Phase and Clock settings via OSD.
•
No sound or sound is low
Ensure that the audio cable is properly connected to
•
the monitor and the computer.
Adjust the volume settings of both your monitor and
•
computer.
Ensure that the computer sound card driver is
•
properly installed and activated.
Webcam is not working
Make sure that you have connected the USB 2.0
•
cable securely to both the LCD monitor and your
computer.
Make sure that you use the Microsoft Windows
•
Vista/XP Service Pack 2 operation systems.
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