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Chapter 7: Troubleshooting

English

Power

Problem

Possible Cause

Action

No power

(The power

indicator is off)

Incorrect power voltage

• If your computer has a power

voltage switch, set it to your area’s

power requirements.

• Adjust the voltage settings. Ensure

that the power cord is unplugged

from the power outlet.

Your computer is not

turned on.

Press the power key on the front panel

to ensure that your computer is turned

on.

Your computer’s power

cord is not properly

connected.

• Ensure that the power cord is

properly connected.

• Use other compatible power cord.

PSU (Power supply unit)

problems

Contact the ASUS Service Center

about installing another PSU on your

computer.

Display

Problem

Possible Cause

Action

No display

output after

turning the

computer on

(Black screen)

The signal cable is

not connected to the

correct VGA port on your

computer.

• Connect the signal cable to the

correct display port (onboard VGA

or discrete VGA port).

• If you are using a discrete VGA

card, connect the signal cable to the

discrete VGA port.

Signal cable problems

Try connecting to another monitor.

Содержание ROG TYTAN G30AB

Страница 1: ...ASUS Gaming Desktop PC ROG TYTAN G30AB User Manual ...

Страница 2: ...FOR A PARTICULAR PURPOSE IN NO EVENT SHALL ASUS ITS DIRECTORS OFFICERS EMPLOYEES OR AGENTS BE LIABLE FOR ANY INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING DAMAGES FOR LOSS OF PROFITS LOSS OF BUSINESS LOSS OF USE OR DATA INTERRUPTION OF BUSINESS AND THE LIKE EVEN IF ASUS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES ARISING FROM ANY DEFECT OR ERROR IN THIS MANUAL OR PRODUCT S...

Страница 3: ...me 21 Using the Windows UI 22 Working with Windows apps 25 Other keyboard shortcuts 30 Turning your Desktop PC OFF 31 Putting your Desktop PC to sleep 31 Entering the BIOS Setup 32 Chapter 3 Connecting devices to your computer Connecting a USB storage device 33 Connecting microphone and speakers 34 Connecting the Phoebus Box with a Phoebus Sound card 37 Connecting multiple external displays 40 Con...

Страница 4: ...ed models only 47 Using the keyboard on selected models only 54 Chapter 5 Connecting to the Internet Wired connection 55 Wireless connection on selected models only 60 Chapter 6 Using the utilities ASUS AI Suite II 63 ASUS Easy Update 72 Recovering your system 73 Chapter 7 Troubleshooting Troubleshooting 77 ASUS contact information 84 ...

Страница 5: ...armful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with manufacturer s instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radi...

Страница 6: ... appareil numérique de la Classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada Cet appareil est conforme aux normes CNR exemptes de licence d Industrie Canada Le fonctionnement est soumis aux deux conditions suivantes 1 cet appareil ne doit pas provoquer d interférences et 2 cet appareil doit accepter toute interférence y compris celles susceptibles de provoquer...

Страница 7: ...is below the FCC radio frequency exposure limits Nevertheless it is advised to use the wireless equipment in such a manner that the potential for human contact during normal operation is minimized FCC Bluetooth Wireless Compliance The antenna used with this transmitter must not be colocated or operated in conjunction with any other antenna or transmitter subject to the conditions of the FCC Grant ...

Страница 8: ... 32 F and 35 C 95 F DO NOT cover the vents on the Desktop PC to prevent the system from getting overheated DO NOT use damaged power cords accessories or other peripherals To prevent electrical shock hazard disconnect the power cable from the electrical outlet before relocating the system Seek professional assistance before using an adapter or extension cord These devices could interrupt the ground...

Страница 9: ... task IMPORTANT Instructions that you MUST follow to complete a task Where to find more information Refer to the following sources for additional information and for product and software updates ASUS websites The ASUS website provides updated information on ASUS hardware and software products Refer to the ASUS website www asus com ASUS Local Technical Support Visit ASUS website at http support asu...

Страница 10: ...Control BOX Optional Package contents If any of the above items is damaged or missing contact your retailer The illustrated items above are for reference only Actual product specifications may vary with different models For details on using the bundled gaming keyboard and mouse refer to sections Using the ASUS ROG U9N Gaming Keyboard and Using the ASUS GX900 Gaming Mouse ...

Страница 11: ...sed reliability and user centric utilities All these values are encapsulated in a stunningly futuristic and stylish system casing Read the ASUS Warranty Card before setting up your ASUS Desktop PC Getting to know your computer Illustrations are for reference only The ports and their locations and the chassis color vary with different models Chapter 1 Getting started Front panel ...

Страница 12: ...of your computer USB 3 0 ports These Universal Serial Bus 3 0 USB 3 0 ports connect to USB 3 0 devices such as a mouse printer scanner camera PDA and others DO NOT connect a keyboard mouse to any USB 3 0 port when installing Windows operating system Due to USB 3 0 controller limitations USB 3 0 devices can only be used under a Windows OS environment and after USB 3 0 driver installation USB 3 0 de...

Страница 13: ...nnect to USB 2 0 devices such as a mouse printer scanner camera PDA and others HDMI port This port is for a High Definition Multimedia Interface HDMI connector and is HDCP compliant allowing playback of HD DVD Blu ray and other protected content DVI D port This port is for any DVI D compatible device and is HDCP compliant allowing playback of HD DVD Blu ray and other protected content Rear panel S...

Страница 14: ...nel audio configuration Rear Speaker Out port black This port connects to the rear speakers in a 4 6 and 8 channel audio configuration Center Subwoofer port orange This port connects to the center subwoofer speakers Microphone port pink This port connects to a microphone Line Out port lime This port connects to a headphone or speaker In a 4 6 or 8 channel configuration the function of this port be...

Страница 15: ...Network LAN through a network hub Activity Link LED Speed LED Status Description Status Description OFF No link OFF 10Mbps connection ORANGE Linked ORANGE 100Mbps connection BLINKING Data activity GREEN 1Gbps connection LAN port SPEED LED ACT LINK LED LAN port LED indications VGA port This port is for VGA compatible devices such as a VGA monitor Optical S PDIF_OUT port This port connects to an ext...

Страница 16: ...d on selected models only Connect your monitor to the display output port on the discrete ASUS Graphics Card To connect an external monitor using the ASUS Graphics Card 1 Connect a monitor to a display output port on the ASUS Graphics Card 2 Plug the monitor to a power source The display output ports on the ASUS Graphics Card may vary with different models Side SPDIF Out Rear Ctr Sbw Front Line In...

Страница 17: ...g multiple external monitors in Chapter 3 of this user manual for details Using the onboard display output ports Connect your monitor to the onboard display output port To connect an external monitor using the onboard display output ports 1 Connect a VGA monitor to the VGA port or a DVI D monitor to the DVI D port or an HDMI monitor to the HDMI port on the rear panel of your computer 2 Plug the mo...

Страница 18: ...other end to a power source Side SPDIF Out Rear Ctr Sbw Front Line In Box Link HP Out Mic In Side SPDIF Out Rear Ctr Sbw Front Line In Box Link HP Out Mic In The pre installed setup utility for the bundled ASUS GX900 Gaming Mouse can be accessed only when connecting the mouse to your computer before starting Windows 8 for the first time Otherwise you will have to manually install the setup utility...

Страница 19: ...r computer Turning your computer ON To turn your computer ON 1 Turn your monitor ON 2 Turn the power switch ON then press the power button on your computer Power button 3 Wait until the operating system loads automatically For details on shutting down your Desktop PC refer to the section Turning your Desktop PC OFF in Chapter 2 ...

Страница 20: ...20 Chapter 1 Getting started English ...

Страница 21: ...omputer on Wait for a few minutes until the setup screen appears 2 Carefully read the license terms Tick I accept the license terms for using Windows and click Accept 3 Follow the next onscreen instructions to configure the following basic items Personalize Settings 4 Once you are done configuring the basic items the Windows 8 video tutorial appears Watch this tutorial to learn more about Windows ...

Страница 22: ...our user account It helps organize all the programs and applications you need in just one place You can press the Windows key to launch the Start screen from any apps Windows Apps These are apps pinned on the Start screen and displayed on tiled format for easy access A screen resolution of 1024 x 768 pixels or higher is required to run Windows apps Some apps require signing in to your Microsoft ac...

Страница 23: ...otspots allow you to launch programs and access the settings of your Desktop PC The functions in these hotspots can be activated using your mouse Hotspots on a running app Hotspots on the Start screen Refer to the next page for the Hotspots functions ...

Страница 24: ...Start screen NOTE You can also press the Windows key on your keyboard to go back to the Start screen From the Start screen Hover your mouse pointer then click on the recent app s thumbnail to go back to that app top Hover your mouse pointer until it changes to a hand icon Drag then drop the app to a new location NOTE This hotspot function only works on a running app or when you want to use the Sna...

Страница 25: ... or unpin apps from the Start screen using the following steps To move an app drag and drop the app to a new location Resizing apps Right click the app to activate its settings bar then click Smaller Unpinning apps To unpin an app from the Start screen right click on the app to activate its settings bar then click Unpin from Start Closing apps Move your mouse pointer on the top side of the launche...

Страница 26: ...n an app to the Start Screen or to the Desktop mode taskbar Launching the All Apps screen Right click on the Start screen or press Z and click the All Apps icon Pinning an app on the Start screen 1 Launch the All Apps screen 2 From the All Apps screen right click an app to display its settings bar 3 From the settings bar click Pin to Start ...

Страница 27: ...nd provide quick access for customizing the settings of your Desktop PC Launching the charms bar When called out the charms bar initially appears as a set of white icons The image above shows how the charms bar looks like once activated Use your Desktop PC s mouse or keyboard to launch the charms bar Move your mouse pointer on the upper or lower right corner of the screen Press C charms bar ...

Страница 28: ...tions via social networking sites or email Start This tool reverts the display back to the Start screen From the Start screen you can also use this to revert back to a recently opened app Devices This tool allows you to access and share files with the devices attached to your Desktop PC such as an external display or printer Settings This tool allows you to access the PC settings of your Desktop P...

Страница 29: ...tivate Snap onscreen Using your mouse a Click on an app to launch it b Hover the mouse pointer on the top side of your screen c Once the pointer changes to a hand icon drag and drop the app to the right or left side of the display panel Using your keyboard Launch an app then press to activate the Snap bar The first app would automatically be placed in the smaller display area 2 Launch another app ...

Страница 30: ...running app D Launches the desktop E Launches the Computer window on the desktop F Opens the File search pane H Opens the Share pane I Opens the Settings pane K Opens the Devices pane L Activates the Lock screen M Minimizes the Internet Explorer window P Opens the Second screen pane Q Opens the Apps search pane R Opens the Run window U Opens Ease of Access Center W Opens the Settings search pane X...

Страница 31: ... PC OFF To turn your Desktop PC OFF Do any of the following to shut down your Desktop PC From the charms bar click Settings Power Shut down to do a normal shutdown From the login screen click Power Shutdown If your Desktop PC is unresponsive press and hold the power button for at least four 4 seconds until your Desktop PC turns off Putting your Desktop PC to sleep To put your Desktop PC on Sleep m...

Страница 32: ...OS settings may result to instability or boot failure We strongly recommend that you change the BIOS settings only with the help of a trained service personnel Quickly enter the BIOS Windows 8 boot time is quite fast so we developed the following two ways for you to quickly access the BIOS Press the power button for at least four seconds to shut down your Desktop PC then press the power button aga...

Страница 33: ...B storage device to your computer Front panel Rear panel Side SPDIF Out Rear Ctr Sbw Front Line In Box Link HP Out Mic In DO NOT remove a USB storage device when data transfer is in progress Doing so may cause data loss or damage the USB storage device To remove a USB storage device 1 From the Start screen click Desktop to launch the Desktop Mode 2 Click from the taskbar then click Eject Name of U...

Страница 34: ... speakers This desktop PC comes with microphone ports and speaker ports on both the front and rear panels The audio I O ports located on the rear panel allow you to connect 2 channel 4 channel 6 channel and 8 channel stereo speakers Connecting Headphone and Mic Connecting 2 channel Speakers ...

Страница 35: ...English ASUS G30AB 35 English Connecting 4 channel Speakers Connecting 6 channel Speakers ...

Страница 36: ...36 Chapter 3 Connecting devices to your computer English English Connecting 8 channel Speakers ...

Страница 37: ...Phoebus Control Box into this Mic In port for voice communication recording or karaoke 2 Headphone Port The headphone port has a built in high quality amplifier to drive headphones Connect the Phoebus Control box directly to this port 3 Box Link Port Connect Phoebus Control box directly to this port Mic in HP out Box link Line in Front Ctr Sbw Rear Side SPDIF out 1 2 3 ...

Страница 38: ...Control Box with an external headphone and microphone No Item Description 1 Headphone Port Connect the headphone to the headphone port on the Phoebus Control box 2 Microphone In Port Connect the microphone s 3 5mm plug to the Mic In port on the Phoebus Control Box Mic In Headphone Out 1 2 ...

Страница 39: ...etween the sound and recording device from the Phoebus control box and FIO audio jack 1 Right click on the volume icon on the System Tray and click Playback devices 2 Click the Recording or Playback tab and right click on the audio device Click Set as Default Communication Device ...

Страница 40: ...ay or as an extension to enlarge your Windows desktop To set up multiple displays 1 Turn off your computer 2 Connect the two monitors to your computer and connect the power cords to the monitors Refer to Setting up your computer section in Chapter 1 for details on how to connect a monitor to your computer When a graphics card is installed in your computer connect the monitors on the output ports o...

Страница 41: ...aunch the Desktop mode from the Start screen b Right click anywhere on your Desktop mode screen When the pop up menu appears click Personalize Display Change display settings 5 Select the display mode from the Multiple displays drop down list Duplicate these displays Select this option to use the additional monitor as a duplicate of your main display Extend these displays Select this option to use...

Страница 42: ...ing an HDTV Connect a High Definition TV HDTV to the HDMI port of your computer You need an HDMI cable to connect the HDTV and the computer The HDMI cable is purchased separately To get the best display performance ensure that your HDMI cable is less than 15 meters ...

Страница 43: ...ir to make sure that your knees are slightly higher than your hips to relax the backs of your thighs If necessary use a footrest to raise the level of your knees Adjust the back of your chair so that the base of your spine is firmly supported and angled slightly backward Sit upright with your knees elbows and hips at an approximately 90º angle when you are at the PC Place the monitor directly in f...

Страница 44: ...lect a program from the AutoPlay window to access your files If AutoPlay is NOT enabled in your computer hover your mouse pointer over the lower left corner of Windows desktop then right click on the Start screen s thumbnail From the pop up menu click File Explorer and then double click the memory card icon to access the data on it Each card slot has its own drive icon which is displayed on the Co...

Страница 45: ...ther of the following to eject the tray Press the eject button below the drive bay cover Right click the CD DVD drive icon on the Computer screen and then click Eject Hover your mouse pointer over the lower left corner of Windows desktop then right click on the Start screen s thumbnail From the pop up menu click File Explorer to open the Computer screen 2 Remove the disc from the disc tray If Auto...

Страница 46: ... contents for the package contents of the ASUS ROG U9N Gaming Keyboard Installing the ASUS ROG U9N Gaming Keyboard 1 Use the bundled PS 2 to USB adaptor to connect your gaming keyboard to your computer s USB 2 0 port 2 Align and insert the wrist pad into the gaming keyboard s wrist pad slots A Using both thumbs push down the wrist pad until it snaps in place B 3 Restart your computer Windows autom...

Страница 47: ...ht base 5 x 4 5g blocks To adjust the mouse weight add or remove the weight blocks Using the ASUS GX900 Gaming Mouse on selected models only Your G30AB Gaming Desktop PC comes with the bundled ASUS GX900 Gaming Mouse for your full blast game control Check the section Package contents for the package contents of the ASUS GX900 Gaming Mouse The ASUS GX900 Gaming Mouse comes with a left button a righ...

Страница 48: ...ting Windows 8 for the first time the program automatically detected the mouse and can be accessed directly Otherwise you will have to manually install the setup utility from the bundled Support DVD To install the program from Support DVD place the support DVD into the optical drive and follow the onscreen instructions to launch the program If Autorun is NOT enabled in your computer browse the con...

Страница 49: ...ous settings 6 Click to display the different profile color indicators and their status 7 Click to load the saved profile to your mouse 8 Click to save the current profile settings to your hard disk drive 9 Click to reset all the mouse settings to the factory default settings 10 Click to save the settings you have made 11 Click to save the settings you have made and exit the program Each profile p...

Страница 50: ...profile icon 4 Select the function for each button action from the drop down list Refer to the table below for more details Functions Description L Button Left mouse button function R Button Right mouse button function M Button Middle mouse button function IE Backward IE Backward button function If selected press the button to go back to the previous page IE Forward IE Forward button function If s...

Страница 51: ...ly works for Microsoft Office applications under the Windows Vista 7 8 operating systems Rapid Fire mouse Press the button to do a rapid fire in a click to attack game which is the same as triple clicking the left mouse button Rapid Fire key Press the button to do a rapid fire in a game using the spacebar to attack which is the same as pressing the keyboard s spacebar thrice Web Browser Press the ...

Страница 52: ...or mouse actions Stop Click to stop recording the keystrokes and or mouse actions Clear Click to clear all saved instructions Move up down Click to move up down the selected instruction Instruction cycle time When Timing is unchecked all the actions delay time will be the value you chose from the drop down list Loop Sets the macro to run at a click and stop when clicked again Fire Sets the macro t...

Страница 53: ...tions Stop Click to stop recording the keystrokes and or mouse actions Clear Click to clear all saved instructions Move up down Click to move up down the selected instruction Instruction cycle time When Timing is unchecked all the actions delay time will be the value you chose from the drop down list Loop Sets the script to run at a click and stop when clicked again Fire Sets the script to run onc...

Страница 54: ...d models only The keyboard varies with models The illustrations on this section are for reference only Hot keys Description Turns the volume s mute mode on off Decreases the system volume Increases the system volume ASUS KB34211 modern wired keyboard ASUS PK1100 keyboard ...

Страница 55: ...ne end of an RJ 45 cable to the LAN RJ 45 port on the rear panel of your computer and the other end to a DSL cable modem Refer to the documentation that came with your DSL cable modem 3 Turn on the DSL cable modem and your computer 4 Configure the necessary Internet connection settings Contact your Internet Service Provider ISP for details or assistance in setting up your Internet connection Side ...

Страница 56: ...her end to your LAN Side SPDIF Out Rear Ctr Sbw Front Line In Box Link HP Out Mic In RJ 45 cable LAN 2 Turn on your computer 3 Configure the necessary Internet connection settings For more details refer to the sections Configuring a dynamic IP PPPoE network connection or Configuring a static IP network connection Contact your Internet Service Provider ISP for details or assistance in setting up yo...

Страница 57: ...m the Start screen click Desktop to launch the Desktop mode 2 From the Windows taskbar right click the network icon and click Open Network and Sharing Center 3 From the Open Network and Sharing Center screen click Change Adapter settings 4 Right click on your LAN and select Properties 5 Click Internet Protocol Version 4 TCP IPv4 and click Properties ...

Страница 58: ...6 Click Obtain an IP address automatically and click OK Continue to the next steps if you are using PPPoE connection 8 Select Connect to the Internet and click Next 7 Return to the Network and Sharing Center and then click Set up a new connection or network ...

Страница 59: ... 13 Enter your user name and password Click Connect to connect to the Internet Configuring a static IP network connection To configure a static IP network connection 1 Repeat steps 1 to 4 of the previous section Configuring a dynamic IP PPPoE network connection 2 Click Use the following IP address 3 Enter the IP address Subnet mask and Gateway from your service provider 4 If needed enter the prefe...

Страница 60: ...ess access point AP To increase the range and sensitivity of the wireless radio signal connect the external antennas to the antenna connectors on the ASUS WLAN Card Place the antennas on the top of your computer for the best wireless performance The external antennas are optional items Side SPDIF Out Rear Ctr Sbw Front Line In Box Link HP Out Mic In Wireless AP Modem Side SPDIF Out Rear Ctr Sbw Fr...

Страница 61: ...s bar from the Start screen or from any application mode a Hover you mouse pointer on the upper or lower right of the screen b On your keyboard press c charms bar 2 From the charms bar select Settings and click the network icon 3 Select the network that you want to connect to from the list 4 Click Connect ...

Страница 62: ...62 Chapter 5 Connecting to the Internet English ...

Страница 63: ...nitor the system to update the motherboard BIOS to display the system information and to customize the settings of AI Suite II The Support DVD and Recovery DVD may not be included in the package For more details on the recovery options in Windows 8 refer to Recovering your system in this chapter The applications in the Tool menu vary with models The screenshots of AI Suite II in this user manual a...

Страница 64: ...tings To launch System Level up click Tool System Level Up on the AI Suite II menu bar In setting the function assign the hot keys for the system level up profile exchange You can adjust the hot key settings manually See figure below for details Adjust the System Level Up via two methods BIOS In the BIOS Setup program click AI Tweaker System Level Up and select your desired option OC Button Press ...

Страница 65: ...ured that your computer is always at a healthy operating condition To launch Probe II Click Tool Probe II on the AI Suite II main menu bar To configure Probe II Click the Voltage Temperature Fan Speed tabs to activate the sensors or to adjust the sensor threshold values The Preference tab allows you to customize the time interval of sensor alerts or change the temperature unit Loads the default th...

Страница 66: ...l Sensor Recorder on the AI Suite II main menu bar To configure Sensor Recorder Click the Voltage Temperature Fan Speed tabs and select the sensors that you want to monitor The History Record tab allows you to record the changes in the sensors that you enable Select the sensors that you want to monitor Click to zoom in out the Y axis Click to zoom in out the X axis Click to return to the default m...

Страница 67: ...tor Sensor on the AI Suite II main menu bar Launching CPU Frequency The CPU Frequency panel displays the current CPU frequency and CPU usage To launch CPU frequency Click Monitor CPU Frequency on the AI Suite II main menu bar Sensor panel CPU Frequency panel Resident in the right pane system information area The Monitor menu The Monitor menu includes the Sensor and CPU Frequency panels ...

Страница 68: ...pdate menu allows you to update the motherboard BIOS and the BIOS boot logo with the ASUS designed update utilities Updating the BIOS through the Internet To update the BIOS through the Internet 1 From the ASUS Update screen select Update BIOS from file then click Next ASUS Update The ASUS Update is a utility that allows you to manage save and update the motherboard BIOS in Windows OS The ASUS Upd...

Страница 69: ...ch is the image appearing on screen during the Power On Self Tests POST Otherwise click No 5 Follow the onscreen instructions to complete the update process 2 Locate the BIOS file from the Open window click Open and click Next 3 Click Yes if you want to change the boot logo which is the image appearing on screen during the Power On Self Tests POST Otherwise click No 4 Follow the onscreen instructi...

Страница 70: ...oaded Click Next 1 From the ASUS Update screen select Download BIOS from Internet and then click Next 3 Select the BIOS version that you want to download and click Next Click Finish to complete the process 4 You can decide whether to change the BIOS boot logo which is the image appearing on screen during the Power On Self Tests POST Click Yes if you want to change the boot logo or No to continue 5...

Страница 71: ...he memory module installed on the corresponding slot Click the Disk tab and then select each disk to see the details on it The Settings screen The Settings screen allows you to customize the main menu bar settings and the interface s skin Application allows you to select the application that you want to enable Bar allows you to modify the bar setting Skin allows you to customize the interface s co...

Страница 72: ...latest drivers and applications for your system 1 From the Windows notification area right click the ASUS Easy Update icon 4 Click OK to display the items you can download 5 Check the item s you want to download and then click OK 2 Select Schedule to set how often you want to update your system 3 Select Update to activate the update ...

Страница 73: ...set Recovering from a system image file You can create a USB recovery drive and use this to recover your PC s settings Creating a USB recovery drive The USB storage device must have at least 16GB available space All files on your USB storage device will be permanently deleted during the process Before you proceed ensure that you back up all your important data To create a USB recovery drive 1 Laun...

Страница 74: ...e you want to copy the recovery files 6 Click Next 7 Click Create Wait for a while for the process to complete 8 When the process is completed click Finish 3 Click Recovery Create a recovery drive 4 Click Copy the recovery partition from the PC to the recovery drive and then click Next ...

Страница 75: ...ings Refer to the steps below to use this option Back up all your data before using this option This process may take a while to complete 1 Launch the charms bar 2 Click Settings Change PC Settings General 3 Scroll down to view the Remove everything and reinstall Windows option Under this option click Get Started 4 Follow the onscreen instructions to complete the reinstallation and reset process ...

Страница 76: ...76 Chapter 6 Using the utilities English ...

Страница 77: ... is not responding then click End Task If the keyboard is not responding Press and hold the Power button on the top of your chassis until the computer shuts down Then press the Power button to turn it on I cannot connect to a wireless network using an ASUS WLAN Card on selected models only Ensure that you enter the correct network security key for the wireless network you want to connect to Connec...

Страница 78: ...d on your computer ensure that you connect the monitors to the output port on the graphics card Check if the multiple displays settings are correct Refer to section Connecting multiple external displays in Chapter 3 for details My computer cannot detect my USB storage device The first time you connect your USB storage device to your computer Windows automatically installs a driver for it Wait for ...

Страница 79: ...Line out port lime on the front panel or the rear panel Check if your speak is connected to an electrical source and turned on Adjust your speakers volume From the Desktop Mode screen ensure that your computer s system sounds are not Muted If it is muted the volume icon is displayed as To enable the system sounds click from the Windows taskbar then move the slider to adjust the volume If it is not...

Страница 80: ...puter s power cord is not properly connected Ensure that the power cord is properly connected Use other compatible power cord PSU Power supply unit problems Contact the ASUS Service Center about installing another PSU on your computer Display Problem Possible Cause Action No display output after turning the computer on Black screen The signal cable is not connected to the correct VGA port on your ...

Страница 81: ...our Internet Service Provider ISP for the correct LAN settings Problems caused by the anti virus software Close the anti virus software Driver problems Reinstall the LAN driver Audio Problem Possible Cause Action No Audio Speaker or headphone is connected to the wrong port Refer to your computer s user manual for the correct port Disconnect and reconnect the speaker to your computer Speaker or hea...

Страница 82: ... Reinstall the operating system The system often hangs or freezes Hard disk drive failure Send the damaged hard disk drive to ASUS Service Center for servicing Replace with a new hard disk drive Memory module problems Contact the ASUS Service Center for assistance There is not enough air ventilation for your computer Move your computer to an area with better air flow Incompatible softwares are ins...

Страница 83: ...he latest BIOS versions Computer is too noisy when in use The CPU fan has been replaced Ensure that you are using a compatible or ASUS recommended CPU fan There is not enough air ventilation for the computer Ensure that your computer is working in an area with good air flow The system temperature is too high Update the BIOS If you know how to reinstall the motherboard try to clean the inner space ...

Страница 84: ...7 Support fax 1 812 284 0883 Online support support asus com ASUS COMPUTER GmbH Germany and Austria Address Harkort Str 21 23 D 40880 Ratingen Germany Fax 49 2102 959911 Web site www asus de Online contact www asus de sales Technical Support Telephone Component 49 1805 010923 Telephone System Notebook Eee LCD 49 1805 010920 Support Fax 49 2102 9599 11 Online support support asus com EUR 0 14 minut...

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