3-15
ASUS LCD Monitor PG Series
3.4
Troubleshooting (FAQ)
Problem
Possible Solution
Power LED is not ON
•
Press the button to check if the monitor is in
the ON mode.
•
Check if the power cord is properly connected to
the monitor and the power outlet.
•
Check Power Indicator function in main menu
OSD. Select “ON” to turn on power LED.
The power LED lights
amber and there is no
screen image
•
Check if the monitor and the computer are in the
ON mode.
•
Make sure the signal cable is properly connected
the monitor and the computer.
•
Inspect the signal cable and make sure none of
the pins are bent.
•
Connect the computer with another available
monitor to check if the computer is properly
working.
Screen image is too light
or dark
•
Adjust the Contrast and Brightness settings via
OSD.
Screen image bounces or
a wave pattern is present
in the image
•
Make sure the signal cable is properly connected
to the monitor and the computer.
•
Move electrical devices that may cause electrical
interference.
Screen image has color
defects (white does not
look white)
•
Inspect the signal cable and make sure that
none of the pins are bent.
•
Perform Reset via OSD.
•
Adjust the R/G/B color settings or select the
Color Temperature via OSD.
The screen image is a
white mist
•
PIP/PBP mode is not support HDR, Please try to
turn off HDR function of source side or turn off
PIP/PBP mode, and then check screen image is
normal or not.
No sound or sound is low
•
Adjust the volume settings of both your monitor
and computer.
•
Make sure the computer sound card driver is
properly installed and activated.
•
Check the audio source.
