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Chapter 5: Troubleshooting

ENGLISH

Display

Problem

Possible Cause

Action

No display output

after turning the

computer on

(Black screen)

The signal cable is not

connected to the correct

VGA port on your computer.

• Connect the signal cable to the correct

display port (onboard VGA or discrete

VGA port).

• If you are using a discrete VGA card,

connect the signal cable to the discrete

VGA port.

Signal cable problems

Try connecting to another monitor.

LAN

Problem

Possible Cause

Action

Cannot access the

Internet

The LAN cable is not

connected.

Connect the LAN cable to your

computer.

LAN cable problems

Ensure the LAN LED is on. If not, try

another LAN cable. If it still does not

work, contact the ASUS service center.

Your computer is not

properly connected to a

router or hub.

Ensure that your computer is properly

connected to a router or hub.

Network settings

Contact your Internet Service Provider

(ISP) for the correct LAN settings.

Problems caused by the anti-

virus software

Close the anti-virus software.

Driver problems

Reinstall the LAN driver

Содержание M32BC

Страница 1: ...ASUS Desktop PC M32BC M52BC User Guide M32BC M52BC ...

Страница 2: ...TICULAR PURPOSE IN NO EVENT SHALL ASUS ITS DIRECTORS OFFICERS EMPLOYEES OR AGENTS BE LIABLE FOR ANY INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING DAMAGES FOR LOSS OF PROFITS LOSS OF BUSINESS LOSS OF USE OR DATA INTERRUPTION OF BUSINESS AND THE LIKE EVEN IF ASUS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES ARISING FROM ANY DEFECT OR ERROR IN THIS MANUAL OR PRODUCT SPECIFICAT...

Страница 3: ...e and speakers 24 Connecting multiple external displays 28 Connecting an HDTV 30 Chapter 3 Using your computer Proper posture when using your Desktop PC 31 Using the memory card reader 32 Using the optical drive 33 Chapter 4 Connecting to the Internet Wired connection 35 Wi Fi connection on selected models only 40 Chapter 5 Troubleshooting Troubleshooting 41 Appendix Windows 8 1 User Manual Starti...

Страница 4: ...4 Contents Putting your Desktop PC to sleep 61 Entering the BIOS Setup 62 Recovering your system 63 ASUS contact information ASUS contact information 66 ...

Страница 5: ...interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with manufacturer s instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or te...

Страница 6: ...mptes de licence d Industrie Canada Le fonctionnement est soumis aux deux conditions suivantes 1 cet appareil ne doit par provoquer d interférences et 2 cet appareil doit accepter toute interférence y compris celles susceptibles de provoquer un fonctionnement non souhaité de l appareil Canadian Department of Communications Statement This digital apparatus does not exceed the Class B limits for rad...

Страница 7: ...Requirement 1999 519 EC Council Recommendation of 12 July 1999 on the limitation of exposure of the general public to electromagnetic fields 0 300 GHz This wireless device complies with the R TTE Directive Wireless Radio Use This device is restricted to indoor use when operating in the 5 15 to 5 25 GHz frequency band Exposure to Radio Frequency Energy The radiated output power of the Wi Fi technol...

Страница 8: ...Y STAR standard and the power management feature is enabled by default The monitor and computer are automatically set to sleep after 10 and 30 minutes of user inactivity To wake your computer click the mouse or press any key on the keyboard Please visit http www energy gov powermanagement for detail information on power management and its benefits to the environment In addition please visit http w...

Страница 9: ...s on the Desktop PC to prevent the system from getting overheated DO NOT use damaged power cords accessories or other peripherals To prevent electrical shock hazard disconnect the power cable from the electrical outlet before relocating the system Seek professional assistance before using an adapter or extension cord These devices could interrupt the grounding circuit Ensure that your power supply...

Страница 10: ...o the ASUS website www asus com ASUS LocalTechnical Support Visit ASUS website at http support asus com contact for the contact information of local Technical Support Engineer The User Guide is located in the following folder in your Desktop PC C Program Files X86 ASUS eManual DANGER WARNING Information to prevent injury to yourself when trying to complete a task CAUTION Information to prevent dam...

Страница 11: ... x1 Warranty Card x1 DVD SDVD RDVD x1 optional Dipole antenna x1 optional Antenna x 1 optional Package contents If any of the above items is damaged or missing contact your retailer The illustrated items above are for reference only Actual product specifications may vary with different models ...

Страница 12: ...12 ...

Страница 13: ...utilities All these values are encapsulated in a stunningly futuristic and stylish system casing Read the ASUS Warranty Card before setting up your ASUS Desktop PC Getting to know your computer Illustrations are for reference only The ports their locations and the chassis color vary with different models ASUS M32BC M52BC 13 Chapter 1 Getting started ...

Страница 14: ...onnect USB 3 0 devices to USB 3 0 ports for faster and better performance for your USB 3 0 devices Memory Stick MS Memory Stick Pro MS Pro MultiMediaCard MMC Secure Digital SD High Capacity Secure Digital SDHC xD Picture XD card slot Insert a supported memory card into this slot Headphone port This port connects to a headphone or speaker Supported by ASUS Audio Wizard Microphone port This port con...

Страница 15: ...ed under Windows OS environment and after the USB 3 0 driver installation USB 3 0 devices can only be used as data storage only We strongly recommend that you connect USB 3 0 devices to USB 3 0 ports for faster and better performance for your USB 3 0 devices 8 in 1 card slot Supports Secure DigitalTM SD Secure DigitalTM High Capacity SDHC Secure DigitalTM Extended Capacity SDXC MultiMediaCard MMC ...

Страница 16: ...3 0 ports connect to USB 3 0 devices such as a mouse printer scanner camera PDA and others DO NOT connect a keyboard mouse to any USB 3 0 port when installing Windows operating system Due to USB 3 0 controller limitation USB 3 0 devices can only be used under Windows OS environment and after the USB 3 0 driver installation USB 3 0 devices can only be used as data storage only We strongly recommend...

Страница 17: ...becomes Front Speaker Out Line In port light blue This port connects to a tape CD DVD player or other audio sources Refer to the audio configuration table for the function of the audio ports in a 2 1 4 1 5 1 or 7 1 channel configuration LAN RJ 45 port This port allows Gigabit connection to a Local Area Network LAN through a network hub LAN port LED indications Activity Link LED Speed LED Status De...

Страница 18: ...ket when installing an expansion card ASUS Graphics Cards on selected models only The display output ports on these optional ASUS Graphics Cards may vary with different models ASUSWLAN Card on selected models only This optional WLAN card allows your computer to connect to a wireless network ...

Страница 19: ...g the ASUS Graphics Card 1 Connect a monitor to a display output port on the ASUS Graphics Card 2 Plug the monitor to a power source The display output ports on the ASUS Graphics Card may vary with different models If your computer comes with an ASUS Graphics Card the graphics card is set as the primary display device in the BIOS Hence connect your monitor to a display output port on the graphics ...

Страница 20: ... ports on the rear panel of your computer Connect your USB keyboard and USB mouse to the USB 2 0 ports Connecting the power cord Connect one end of the power cord to the power connector on the rear panel of your computer and the other end to a power source 20 Chapter 1 Getting started ENGLISH ...

Страница 21: ...rn your computer ON 1 Turn on the power switch 2 Turn your monitor ON 3 Press the power button on your computer 4 Wait until the operating system loads automatically For details on shutting down your Desktop PC refer to the Windows 8 1 User Manual which can be found in this manual Power button Power button M32BC M52BC ASUS M32BC M52BC 21 ENGLISH ...

Страница 22: ...22 Chapter 1 Getting started ENGLISH ...

Страница 23: ... both the front and rear panels The USB ports allow you to connect USB devices such as storage devices To connect a USB storage device Insert the USB storage device to your computer Front panel Rear panel M32BC M52BC ASUS M32BC M52BC 23 ENGLISH Chapter 2 Connecting devices to your computer ...

Страница 24: ...cting Headphone and Mic DO NOT remove a USB storage device when data transfer is in progress Doing so may cause data loss or damage the USB storage device To remove a USB storage device 1 From the Start screen click Desktop to launch the Desktop Mode 2 Click from the taskbar then click Eject Name of USB Drive 3 When the Safe to Remove Hardware message pops up remove the USB storage device from you...

Страница 25: ...Connecting 2 1 channel Speakers M52BC ASUS M32BC M52BC 25 ENGLISH ...

Страница 26: ...Connecting 4 1 channel Speakers Connecting 5 1 channel Speakers 26 Chapter 2 Connecting devices to your computer ENGLISH ...

Страница 27: ...Connecting 7 1 channel Speakers ASUS M32BC M52BC 27 ENGLISH ...

Страница 28: ...e output ports of the graphics card Setting up multiple displays When using multiple monitors you are allowed to set display modes You can use the additional monitor as a duplicate of your main display or as an extension to enlarge your Windows desktop To set up multiple displays 1 Turn off your computer 2 Connect the two monitors to your computer and connect the power cords to the monitors Refer ...

Страница 29: ...he Start screen b Right click anywhere on your Desktop mode screen When the pop up menu appears click Personalize Display Change display settings 5 Select the display mode from the Multiple displays drop down list Duplicate these displays Select this option to use the additional monitor as a duplicate of your main display Extend these displays Select this option to use the additional monitor as an...

Страница 30: ...of your computer You need an HDMI cable to connect the HDTV and the computer The HDMI cable is purchased separately To get the best display performance ensure that your HDMI cable is less than 15 meters M32BC M52BC 30 Chapter 2 Connecting devices to your computer ENGLISH ...

Страница 31: ...chair to make sure that your knees are slightly higher than your hips to relax the backs of your thighs If necessary use a footrest to raise the level of your knees Adjust the back of your chair so that the base of your spine is firmly supported and angled slightly backward Sit upright with your knees elbows and hips at an approximately 90º angle when you are at the PC Place the monitor directly i...

Страница 32: ...er hover your mouse pointer over the lower left corner of Windows desktop then right click on the Start screen s thumbnail From the popup menu click File Explorer and then double click the memory card icon to access the data on it Each card slot has its own drive icon which is displayed on the Computer screen 3 When finished right click the memory card drive icon on the Computer screen click Eject...

Страница 33: ... pointer over the lower left corner of Windows desktop then right click on the Start screen s thumbnail From the popup menu click File Explorer and then double click the CD DVD drive icon Removing an optical disc To remove an optical disc 1 While the system is on do either of the following to eject the tray Press the eject button below the drive bay cover Right click the CD DVD drive icon on the C...

Страница 34: ...34 Chapter 3 Using your computer ENGLISH ...

Страница 35: ...tatic IP network connection Wired connection Use an RJ 45 cable to connect your computer to a DSL cable modem or a local area network LAN Connecting via a DSL cable modem To connect via a DSL cable modem 1 Set up your DSL cable modem Refer to the documentation that came with your DSL cable modem 2 Connect one end of an RJ 45 cable to the LAN RJ 45 port on the rear panel of your computer and the ot...

Страница 36: ...or more details refer to the sections Configuring a dynamic IP PPPoE network connection or Configuring a static IP network connection Connecting via a local area network LAN To connect via a LAN 1 Connect one end of an RJ 45 cable to the LAN RJ 45 port on the rear panel of your computer and the other end to your LAN LAN RJ 45 cable 36 Chapter 4 Connecting to the Internet ENGLISH ...

Страница 37: ... launch the Desktop mode 2 From the Windows taskbar right click the network icon and click Open Network and Sharing Center 3 From the Open Network and Sharing Center screen click Change Adapter settings 4 Right click on your LAN and select Properties 5 Click Internet ProtocolVersion 4 TCP IPv4 and click Properties ASUS M32BC M52BC 37 ENGLISH ...

Страница 38: ... OK Continue to the next steps if you are using PPPoE connection 8 Select Connect to the Internet and click Next 7 Return to the Network and Sharing Center and then click Set up a new connection or network 38 Chapter 4 Connecting to the Internet ENGLISH ...

Страница 39: ...Enter your user name and password Click Connect to connect to the Internet Configuring a static IP network connection To configure a static IP network connection 1 Repeat steps 1 to 4 of the previous section 2 Click Use the following IP address 3 Enter the IP address Subnet mask and Gateway from your service provider 4 If needed enter the preferred DNS Server address and alternative address 5 When...

Страница 40: ...h a Wi Fi connection you need to connect to a wireless access point AP To increase the range and sensitivity of the wireless radio signal connect the external antennas to the antenna connectors on the ASUS WLAN Card The external antennas are optional items Wireless AP Modem 40 Chapter 4 Connecting to the Internet ENGLISH ...

Страница 41: ...ess Alt Ctrl Delete keys on the keyboard then click Task Manager 2 Do the following based on the operating system OnWindows 8 1 Under Task Manager in the Processes tab select the program that is not responding then click EndTask If the keyboard is not responding press and hold the Power button until the computer shuts down Then press the Power button to turn it on I cannot connect to a wireless ne...

Страница 42: ... connector cable Check if your monitor is plugged to a power source properly Refer to the documentation that came with your monitor for more troubleshooting information When using multiple monitors only one monitor has display Ensure that the both monitors are powered on During POST only the monitor connected to the VGA port has display The dual display function works only under Windows When a gra...

Страница 43: ...icture on the HDTV is distorted It is caused by the different resolutions of your monitor and your HDTV Adjust the screen resolution to fit your HDTV To change the screen resolution OnWindows 8 1 Do any of the following to open the Screen Resolution setting screen From the Start screen a Launch the All Apps screen and pin Control Panel on the Start screen For details refer to Pinning an app on the...

Страница 44: ...ted click and drag the slider to adjust the volume Connect your speakers to another computer to test if the speakers arer working properly The DVD drive cannot read a disc Check if the disc is placed with the label side facing up Check if the disc is centered in the tray especially for the discs with non standard size or shape Check if the disc is scratched or damaged The DVD drive eject button is...

Страница 45: ...tings Ensure that the power cord is unplugged from the power outlet Your computer is not turned on Press the power key on the front panel to ensure that your computer is turned on Your computer s power cord is not properly connected Ensure that the power cord is properly connected Use other compatible power cord PSU Power supply unit problems Contact the ASUS Service Center about installing anothe...

Страница 46: ...ecting to another monitor LAN Problem Possible Cause Action Cannot access the Internet The LAN cable is not connected Connect the LAN cable to your computer LAN cable problems Ensure the LAN LED is on If not try another LAN cable If it still does not work contact the ASUS service center Your computer is not properly connected to a router or hub Ensure that your computer is properly connected to a ...

Страница 47: ...em speed is too slow Too many programs are running Close some of the programs Computer virus attack Use an anti virus software to scan for viruses and repair your computer Reinstall the operating system The system often hangs or freezes Hard disk drive failure Send the damaged hard disk drive to ASUS Service Center for servicing Replace with a new hard disk drive Memory module problems Replace wit...

Страница 48: ...d the latest BIOS versions Computer is too noisy when in use The CPU fan has been replaced Ensure that you are using a compatible or ASUS recommended CPU fan There is not enough air ventilation for the computer Ensure that your computer is working in an area with good air flow The system temperature is too high Update the BIOS If you know how to reinstall the motherboard try to clean the inner spa...

Страница 50: ...ENGLISH ...

Страница 51: ...p PC As other settings appear select your country or region app language keyboard layout and time zone then tap Next 3 Carefully read the License Terms then tap I Accept 4 Follow the onscreen instructions to configure the following basic items Personalize Connect Settings Your account 5 After configuring the basic items the Windows 8 1 tutorial appears Watch this to learn more about Windows 8 1 fu...

Страница 52: ...tart screen appears after successfully signing in to your user account It helps organize all the programs and applications you need in just one place You can press the Windows key to launch the Start screen from any apps Windows apps These are apps pinned on the Start screen and displayed on tiled format for easy access Some apps require signing in to your Microsoft account before they are fully l...

Страница 53: ...tspots allow you to launch programs and access the settings of your Desktop PC The functions in these hotspots can be activated using your mouse Hotspots on a running app Hotspots on the Start screen Refer to the next page for the Hotspots functions ...

Страница 54: ...screen NOTE You can also press the Windows key on your keyboard to go back to the Start screen From the Start screen Hover your mouse pointer on the lower left corner then tap to go back to that app top Hover your mouse pointer until it changes to a hand icon Drag then drop the app to a new location NOTE This hotspot function only works on a running app or when you want to use the Snap feature For...

Страница 55: ...pps from the Start screen using the following steps To move an app drag and drop the app to a new location Resizing apps Right click the app to activate its settings bar then tap and select an app tile size Unpinning apps To unpin an app from the Start screen right click on the app to activate its settings bar then click Unpin from Start Closing apps Move your mouse pointer on the top side of the ...

Страница 56: ... Start screen or to the Desktop mode taskbar Launching the All Apps screen On the Start screen click From the Start screen press Tab then press Enter on your keyboard Pinning an app on the Start screen 1 Launch the All Apps screen 2 From the All Apps screen right click an app to display its settings bar 3 From the settings bar click Pin to Start ...

Страница 57: ... provide quick access for customizing the settings of your Desktop PC Launching the Charms bar When called out the Charms bar initially appears as a set of white icons The image above shows how the Charms bar looks like once activated Use your Desktop PC s mouse or keyboard to launch the Charms bar Move your mouse pointer on the upper or lower right corner of the screen Press C Charms bar ...

Страница 58: ... via social networking sites or email Start This charm reverts the display back to the Start screen From the Start screen you can also use this to revert back to a recently opened app Devices This charm allows you to access and share files with the devices attached to your Desktop PC such as an external display or printer Settings This charm allows you to access the PC settings of your Desktop PC ...

Страница 59: ... Snap bar Using Snap To use Snap 1 Use your Desktop PC s mouse or keyboard to activate Snap onscreen Using your mouse a Click on an app to launch it b Hover the mouse pointer on the top side of your screen c Once the pointer changes to a hand icon drag and drop the app to the right or left side of the display panel Using your keyboard Launch an app then press left or right key to place the first a...

Страница 60: ... app D Launches the desktop E Launches the Computer window on the desktop F Opens the File search pane H Opens the Share pane I Opens the Settings pane K Opens the Devices pane L Activates the Lock screen M Minimizes all currently active screens P Opens the Second screen pane Q Opens the Everywhere search pane R Opens the Run window U Opens Ease of Access Center W Opens the Settings search pane X ...

Страница 61: ...any of the following to shut down your Desktop PC From the Charms bar click Settings Power Shut down to do a normal shutdown From the login screen click Power Shutdown If your Desktop PC is unresponsive press and hold the power button for at least four 4 seconds until your Desktop PC turns off Putting your Desktop PC to sleep To put your Desktop PC on Sleep mode press the Power button once ...

Страница 62: ...OS settings may result to instability or boot failure We strongly recommend that you change the BIOS settings only with the help of a trained service personnel Quickly enter the BIOS Windows 8 1 boot time is quite fast so we developed the following ways for you to quickly access the BIOS Press the power button for at least four seconds to shut down your Desktop PC then press the power button again...

Страница 63: ...t Recovering from a system image file You can create a USB recovery drive and use this to recover your PC s settings Creating a USB recovery drive The USB storage device must have at least 16 GB available space All files on your USB storage device will be permanently deleted during the process Before you proceed ensure that you back up all your important data To create a USB recovery drive 1 Launc...

Страница 64: ...ant to copy the recovery files 6 Click Next 7 Click Create Wait for a while for the process to complete 8 When the process is completed click Finish 3 Click Recovery Create a recovery drive 4 Click Copy the recovery partition from the PC to the recovery drive and then click Next ...

Страница 65: ...er to the steps below to use this option Back up all your data before using this option This process may take a while to complete 1 Launch the Charm bar 2 Click Settings PC Settings Update and recovery Recovery 3 Scroll down to view the Remove everything and reinstall Windows option Under this option click Get Started 4 Follow the onscreen instructions to complete the reinstallation and reset proc...

Страница 66: ...elephone 1 510 739 3777 Fax 1 510 608 4555 Web site usa asus com Technical Support Telephone 1 812 282 2787 Support fax 1 812 284 0883 Online support support asus com ASUS COMPUTER GmbH Germany and Austria Address Harkort Str 21 23 D 40880 Ratingen Germany Fax 49 2102 959931 Web site asus com de Online contact eu rma asus com sales Technical Support Telephone Component 49 2102 5789555 Telephone Ge...

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