Asus CUBE with Google TV Скачать руководство пользователя страница 42 | Manualshive

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Chapter 3: Troubleshooting

Troubleshooting

This section provides answers to some common problems that you may encounter

while installing or using your ASUS CUBE WITH GOOGLE TV. These problems

require simple troubleshooting that you can perform by yourself. Contact ASUS

Technical Support if you encounter problems not mentioned in this section.

Remote Control

Q1. The ASUS CUBE with Google TV’s remote control is not working.

•  Ensure that the batteries are inserted correctly.
•  The batteries may already be drained out. Replace the batteries with new ones.
•  Ensure that the path between the remote control and the ASUS CUBE with

Google TV is not blocked. Operate the remote control closer to the ASUS CUBE

with Google TV.

• Simultaneously press the Rewind ( ) and Forward ( ) buttons for more

than three seconds to pair the remote control and the ASUS CUBE with Google
TV again. The LED quickly flashes blue indicating that the ASUS CUBE with
Google TV is in a pairing mode with the remote control.

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Содержание CUBE with Google TV

Страница 1: ...ASUS CUBEWITH GOOGLETV Media Streamer User Manual ...

Страница 2: ...HANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IN NO EVENT SHALL ASUS ITS DIRECTORS OFFICERS EMPLOYEES OR AGENTS BE LIABLE FOR ANY INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING DAMAGES FOR LOSS OF PROFITS LOSS OF BUSINESS LOSS OF USE OR DATA INTERRUPTION OF BUSINESS AND THE LIKE EVEN IF ASUS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES ARISING FROM ANY DEFECT OR ERROR IN T...

Страница 3: ... 9 Typography 9 Conventions used in this manual 10 Chapter 1 Getting started Package contents 11 Specifications summary 12 Getting to know your ASUS CUBE with GoogleTV 13 System requirements 13 ASUS CUBE with GoogleTV 13 Front view 13 Rear view 14 Right side view 16 Remote control 17 Front view 17 Back and side views 19 ...

Страница 4: ...E with GoogleTV with Bluetooth devices 23 Chapter 2 Using your ASUS CUBE with GoogleTV Using your ASUS CUBE with GoogleTV for the first time 24 Using the touchpad 25 Navigating the cube user interface 25 Home screen 26 Customizing home apps 26 Customizing home widgets 27 Play Store 28 Using downloaded files 29 Google Chrome 30 Browser windows 30 Browser history 31 Incognito Mode Browser 32 Bookmar...

Страница 5: ...le Remote 35 Media Manager 36 AutoPlay 36 Watching LiveTV 37 Music Player and Photo Gallery 37 ASUSWebStorage 38 Whiteboard 39 Task Killer 41 Chapter 3 Troubleshooting Troubleshooting 42 Remote Control 42 Display 43 Audio 46 USB storage device 46 Google TV software updates 47 Contents ...

Страница 6: ... Wired LAN Wi Fi and Internet connections 48 Operation function failure 51 IR Blaster 51 Appendices Notices 52 Supported Media Formats 63 ASUS contact information 64 Contents ...

Страница 7: ... 8 Do not install near any heat sources such as radiators heat registers stoves or other apparatus including amplifiers that produce heat 9 Do not defeat the safety purpose of the polarized or grounding type plug A polarized plug has two blades with one wider than the other A grounding type plug has two blades and a third grounding prong The wide blade or the third prong are provided for your safe...

Страница 8: ...mbination to avoid injury from tip over 13 Unplug this apparatus during lightning storms or when unused for long periods of time 14 Refer all servicing to qualified service personnel Servicing is required when the apparatus has been damaged in any way such as power supply cord or plug is damaged liquid has been spilled or objects have fallen into the apparatus the apparatus has been exposed to rai...

Страница 9: ... Chapter 2 Using your ASUS CUBE Provides information about using your ASUS CUBE WITH GOOGLE TV Chapter 3 Troubleshooting Provides solutions to frequently asked questions about your ASUS CUBE WITH GOOGLE TV Typography Bold This indicates a menu or an item that must be selected Bold Italic This indicates sections that you can refer to in this manual ...

Страница 10: ...ntains vital information that must be followed to complete a task NOTE This message contains additional information and tips that can help complete tasks WARNING This message contains important information that must be followed to keep you safe while performing tasks and prevent damage to your ASUS CUBE with Google TV s data and components ...

Страница 11: ...f any of these items are damaged or missing Live TV VOL TV STB Power CH Scroll ASUS CUBE WITH GOOGLE TV Remote control with two AAA batteries IR Blaster cable Quick Start Guide CUBE WITH GOOGLE TV Power adapter 24W Power plug Support CD User Manual utilities Quick Start Guide ...

Страница 12: ...thernet port x 1 HDMI Out port x 1 HDMI In port x 1 IR Blaster Out port Remote signal amplifier Output port Dimension 125 x 125 x 125 mm WxDxH Weight 520 g Power input rating 12V DC 2A Power consumption 10W Operating temperature 5o C 41o F 40o C 104o F NOTES Specifications are subject to change without notice For supported video music photo format please visit http developers google com tv android...

Страница 13: ...tion TV HDTV or HDMI monitor Internet connection Wired or Wi Fi NOTE Use an HDMI cable to connect your ASUS CUBE with Google TV to an HDTV or HDMI monitor ASUS CUBE with GoogleTV Front view IR sensor This sensor detects the signal from your ASUS CUBE with Google TV remote control ...

Страница 14: ... view IR Blaster port Connect your IR Blaster cable to this port to remotely control devices HDMI In port Connect your audio video source such as a cable satellite box DVD player or Blu ray player to this port ...

Страница 15: ...rt Insert a network cable to this port for network connection Power DC In port Connect the bundled power adapter into this port to supply power to your ASUS CUBE with Google TV USB 2 0 port Connect a USB 2 0 device such as a USB flash drive or peripheral such as keyboard or mouse into this port ...

Страница 16: ... into this hole and press for about two seconds to reset your ASUS CUBE with Google TV to the factory default settings WARNING Doing a factory reset will delete all your data and settings USB 2 0 port Connect a USB 2 0 device such as a USB flash drive or peripheral such as keyboard or mouse into this port ...

Страница 17: ...u to use multi gestures to navigate onscreen NOTE Refer to section Using the touchpad for more details Directional Pad OK buttons Press the arrow keys to navigate through menu submenu Press OK to confirm a selection Return Press to return to the previous screen Voice search Press this key to activate Voice Search TV Program Guide Press to view the electronic TV program guide Home Page Press to ret...

Страница 18: ...to watch live TV feed while simultaneously using other apps or features Option Press to view and select from a function s submenu VOL Volume control Press up or down to increase or decrease the volume CH Scroll Channel control Press up or down to browse for channels Scroll up or down a webpage Microphone Located at the top of the ASUS logo use this built in micrphone for the Voice Search function ...

Страница 19: ... to move the cursor Tap or press anywhere on the touchpad to do the clicking function Long press this key while an item is selected to move your finger on the touchpad to do the drag and drop function Press again to disable the cursor Function key located at the back Press this key with an orange marked key to activate the function of the orange marked key Qwerty keys located at the back Use these...

Страница 20: ...ady Connecting the power adapter 2 1 3 To connect the power adapter 1 Slide the power plug into the power adapter 2 Connect the power adapter to the DC in port at the back of your ASUS CUBE with Google TV 3 Plug the power plug to a power source ...

Страница 21: ...SUS CUBE with GoogleTV 1 Use an HDMI cable to directly connect your external display such as HDTV to your ASUS CUBE with Google TV s HDMI Out port 2 Optional Use an HDMI cable to connect your media devices such as cable or satellite box to your ASUS CUBE with Google TV s HDMI In port ...

Страница 22: ...fore using it for the first time or after replacing the batteries To pair the remote control with your ASUS CUBE with GoogleTV 1 Press the Rewind and Forward buttons for more than three seconds Take note of the following blue LED status on the remote control Quick flashing blue LED In pairing mode Slow flashing blue LED Reconnecting mode NOTE Ensure that your ASUS CUBE with Google TV remote contro...

Страница 23: ...ith Bluetooth devices To pair your ASUS CUBE with GoogleTV with Bluetooth devices 1 Press navigate to All Apps Setting Network Bluetooth Find nearby devices 2 Select the Bluetooth device that you want to pair with your ASUS CUBE with Google TV ...

Страница 24: ...gle TV If you need to reset your ASUS CUBE with Google TV navigate to Settings Privacy safety Factory data reset WARNING Doing a factory reset will delete all your data and settings To use your ASUS CUBE with GoogleTV for the first time 1 Turn on your ASUS CUBE with Google TV and your HDTV 2 The screen may stay dark for several seconds after the logo disappears Wait for a while until the Initial S...

Страница 25: ...then drag an item to its new location Zoom in out Spread apart bring together two fingers to zoom in out Navigating the cube user interface Press the arrow keys on your remote control s directional pad to navigate through the various categories on the cube user interface ...

Страница 26: ...om the Home screen To customize home apps 1 Press Customize home apps 2 To add an app Press select the app and app category then press To move or remove an app Select the app then press Select Move or Remove from Home then press 3 When done press NOTES When the cursor mode is enabled the functions for and buttons are disabled For details about the cursor mode refer to the section Remote Control Ba...

Страница 27: ... add a widget Press select the widget then press To move or remove a widget Select the widget then press Select Move or Remove from Home then press 3 When done press NOTES When the cursor mode is enabled the functions for and buttons are disabled For details about the cursor mode refer to the section Remote Control Back and side views on page 19 ...

Страница 28: ... to All Apps and select your app from the app categories Play Store Access and download lots of fun games and apps from the Play Store using your Google account To launch Play Store navigate to on the Home screen IMPORTANT Ensure that your ASUS CUBE with Google TV is connected to the Internet For more details refer to the section Internet settings NOTE You may need to purchase some of the apps ...

Страница 29: ...ontrol to download from a website and store it in Downloads To access downloaded files 1 Press 2 Select All Apps Downloads 3 Select the downloaded file that you want to access To delete downloaded files 1 Press 2 Select All Apps Downloads 3 Select the downloaded file that you want to delete and press 4 Press View Option Delete ...

Страница 30: ...launch Google Chrome navigate to on the Home screen IMPORTANT Ensure that your ASUS CUBE with Google TV is connected to the Internet For more details refer to the section Internet settings Browser windows To launch a new window While browsing a website press select Windows press and select NewWindow ...

Страница 31: ...press select Reload and press Browser history To access your browsing history While browsing a website press select History and press To clear your browsing history While browsing a website press select History press and select Clear History To clear all your browsing data such as cache and cookies While browsing a website press select Settings press and select the data you want to delete ...

Страница 32: ...gnito window Bookmarking your favorite websites Bookmark your favorite websites to easily access them the next time you surf the Internet To bookmark your favorite websites While browsing a website press select Bookmarks Add bookmark and press To access your bookmarks While browsing a website press select Bookmarks and press To delete a bookmark Select the bookmark you want to delete press and hol...

Страница 33: ...e browser To set up the PIN number 1 Press select System settings Privacy safety Application lock 2 Tick Lock Google Chrome and press 3 Assign the PIN number and press To unlock or change the PIN number 1 Press select System settings Privacy safety Application lock 2 Tick Unlock Google Chrome and press 3 Key in your old PIN number and press ...

Страница 34: ...ol to watch a live TV feed at the same time on a small window To close the Picture in Picture function enable the cursor mode and click X Internet settings Configure your Internet settings from the Settings menu To configure your Internet settings 1 Launch System Settings in any of these two ways Press All Apps Settings Press System settings 2 Select Network and select either Ethernet or Wi Fi 3 E...

Страница 35: ...ith Google TV Use Mobile Remote apps To use Mobile Remote 1 Ensure that both your ASUS CUBE with Google TV and your Android device are on the same Wi Fi network 2 Download Mobile Remote to your Android device from the Google Play Store NOTE For more details about Google Play Store refer to the section Play Store 3 Launch Mobile Remote on your Android device 4 Wait for a few minutes while your Andr...

Страница 36: ...PnP Server AutoPlay Your ASUS CUBE with Google TV s AutoPlay function allows you to automatically play your videos from a connected USB storage device To use AutoPlay 1 On your USB storage device create a folder named AutoPlay 2 Copy your supported media content to the AutoPlay folder 3 Connect your USB storage device to your ASUS CUBE with Google TV and your media content will automatically be pl...

Страница 37: ...Music Player or Photo Gallery which are pre installed apps to listen to music or view your photos To use Music Player or Photo Gallery 1 Insert a USB storage device containing your media files to your ASUS CUBE with Google TV s USB port 2 Navigate to All apps then navigate to Music Player or Photo Gallery 3 Select a file from the list and press NOTE For ASUS CUBE with Google TV s supported media f...

Страница 38: ...orage account for saving syncing sharing and accessing your files anytime and anywhere This app also lets you create notes take pictures record videos and voice messages and instantly save them in your WebStorage account NOTE Visit the ASUS WebStorage website at http www asuswebstorage com for more details ...

Страница 39: ... members You can view and read these messages on Google TV or on your mobile devices To create a group 1 Press 2 Select All Apps Whiteboard 3 Select Sign in 4 Enter your Gmail and other necessary information When done select OK 5 As the group host you can now add members to your group NOTE Whiteboard app only works with Gmail accounts ...

Страница 40: ...Enter the new member s Gmail and other necessary info When done select OK 3 You can do steps 1 and 2 to add more members to your group To create a new memo 1 From the Whiteboard screen select Create new memo 2 Enter your message on the message field When done click the Save icon ...

Страница 41: ...r Task Killer is an app that allows you to force stop running apps To force stop running apps 1 Press 2 Select All Apps Task Killer 3 Select the running apps that you want to force stop and click Kill selected apps ...

Страница 42: ...eTV s remote control is not working Ensure that the batteries are inserted correctly The batteries may already be drained out Replace the batteries with new ones Ensure that the path between the remote control and the ASUS CUBE with Google TV is not blocked Operate the remote control closer to the ASUS CUBE with Google TV Simultaneously press the Rewind and Forward buttons for more than three seco...

Страница 43: ... shutdown during overload conditions such as Over Current Over Voltage and Over Temperature Disconnect the ASUS CUBE with Google TV s power adapter and wait for a few minutes before you replug the ASUS CUBE with Google TV s power adapter directly into an outlet Turn the ASUS CUBE with Google TV on again Q2 TheTV screen is blank and the ASUS CUBE with GoogleTV s power LED remains off Ensure that th...

Страница 44: ...reset hole at the right side of the ASUS CUBE with Google TV IMPORTANT Resetting your ASUS CUBE with Google TV will lead to loss of data such as configuration settings Ensure that the HDMI resolution of your TV supports 720p 1080i or 1080p When you turn off the ASUS CUBE with Google TV wait until it is completely turned off DO NOT press the remote control repeatedly when the remote control is in t...

Страница 45: ...th Google TV may not support the video or audio format used in the file For ASUS CUBE with Google TV s supported media formats refer to the section Supported Media Formats in Appendices For information on the media formats that Google TV supports please visit https developers google com tv android gtv_media_formats Q6 How do I change the aspect radio of a video file during video playback On your r...

Страница 46: ... variety of bit rates and sample rates If a file is not displayed on the screen it most likely uses an unsupported bit rate or sample rate Only use files with supported formats bit rates and sample rates NOTE For ASUS CUBE with Google TV s supported media formats refer to the section Supported Media Formats in Appendices USB storage device Q1 I cannot find any of my music video or photo files on m...

Страница 47: ...odel name is not displayed and I cannot remove the USB storage device Wait for a few minutes until the HDD indexing is completed If drive indexing is taking too long you can force unmount your external HDD from Settings Storage GoogleTV software updates Every Google TV device receives an over the air OTA software update the first time it is turned on and connected to the Internet This update ensur...

Страница 48: ... places priority on a LAN connection over a Wi Fi connection Q3 I cannot connect to the wired network Please check you router setting to determine the correct setup type to properly configure and connect your ASUS CUBE with Google TV to the Internet You need to select either Dynamic AUTO IP or Static Fixed IP as your setup type If you select Dynamic AUTO the router s DHCP server automatically assi...

Страница 49: ...twork WLAN contact your network administrator for the security and encryption settings Q6 When I searched for aWi Fi network I found several networks some of which are encrypted How do I connect to an encrypted network Contact your network administrator for the correct SSID network name and encryption key or password for the wireless network you want to connect to Q7 Movies streamed via theWi Fi n...

Страница 50: ...r network lag when I use Internet media services Depending on the streaming situation or network stability traffic you might need to wait for a few minutes to use the Internet media services You may have limited bandwidth usage on your network Contact your Internet Service Provider ISP to inquire about increasing your bandwidth for your network connection Q10 Can I connect to the network via both ...

Страница 51: ...fault settings WARNING Doing a factory reset will delete all your data and settings IR Blaster Q1 I cannot remotely control my cable satelliteTV box or AV receiver IR Blaster Infrared Blaster allows you to remotely control your devices such as cable satellite TV or AV receiver using your ASUS CUBE with Google TV remote control If you encounter some problem with your ASUS CUBE s IR Blaster function...

Страница 52: ... asus com english index aspx Federal Communications Commission Statement This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions This device may not cause harmful interference This device must accept any interference including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for a Clas...

Страница 53: ...vice is restricted to indoor use when operating in the 5 15 5 25 GHz frequency band WARNING Any changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user s authority to operate this equipment Exposure to Radio Frequency Energy The radiated output power of the Wi Fi technology is below the FCC radio frequency exposure limits Nevertheles...

Страница 54: ...it our web site for updated information Note that we do not offer direct support for the distribution GNU GENERAL PUBLIC LICENSE Version 2 June 1991 Copyright C 1989 1991 Free Software Foundation Inc 59 Temple Place Suite 330 Boston MA 02111 1307 USA Everyone is permitted to copy and distribute verbatim copies of this license document but changing it is not allowed Preamble The licenses for most s...

Страница 55: ...tain that everyone understands that there is no warranty for this free software If the software is modified by someone else and passed on we want its recipients to know that what they have is not the original so that any problems introduced by others will not reflect on the original authors reputations Finally any free program is threatened constantly by software patents We wish to avoid the dange...

Страница 56: ...ork under the terms of Section 1 above provided that you also meet all of these conditions a You must cause the modified files to carry prominent notices stating that you changed the files and the date of any change b You must cause any work that you distribute or publish that in whole or in part contains or is derived from the Program or any part thereof to be licensed as a whole at no charge to ...

Страница 57: ...ny it with the complete corresponding machine readable source code which must be distributed under the terms of Sections 1 and 2 above on a medium customarily used for software interchange or b Accompany it with a written offer valid for at least three years to give any third party for a charge no more than your cost of physically performing source distribution a complete machine readable copy of ...

Страница 58: ...ve works These actions are prohibited by law if you do not accept this License Therefore by modifying or distributing the Program or any work based on the Program you indicate your acceptance of this License to do so and all its terms and conditions for copying distributing or modifying the Program or works based on it 6 Each time you redistribute the Program or any work based on the Program the r...

Страница 59: ...tended to make thoroughly clear what is believed to be a consequence of the rest of this License 8 If the distribution and or use of the Program is restricted in certain countries either by patents or by copyrighted interfaces the original copyright holder who places the Program under this License may add an explicit geographical distribution limitation excluding those countries so that distributi...

Страница 60: ... ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE PROGRAM IS WITHYOU SHOULD THE PROGRAM PROVE DEFECTIVE YOU ASSUME THE COST OF ALL NECESSARY SERVICING REPAIR OR CORRECTION 12 IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WI...

Страница 61: ... version of this device complies with the requirements of the EEC directives 2004 108 EC Electromagnetic compatibility and 2006 95 EC Low voltage directive CE marking for devices with wireless LAN Bluetooth This equipment complies with the requirements of Directive 1999 5 EC of the European Parliament and Commission from 9 March 1999 governing Radio and Telecommunications Equipment and mutual reco...

Страница 62: ...rks of Dolby Laboratories Wireless Operation Channel for Different Domains N America 2 412 2 462 GHz Ch01 through Ch11 Japan 2 412 2 484 GHz Ch01 through Ch14 Europe ETSI 2 412 2 472 GHz Ch01 through Ch13 This equipment may be operated in all member states of the EU Some areas of France have a restricted frequency band This equipment may be used indoor only ...

Страница 63: ... H 264 HiP 4 1 MPEG 2 AAC AC3 DDP MPEG1 MPEG2 PCM AC3 DDP Windows Media Video 9 WMV9 VC 1 WMA Pro H 263 H 264 VP6 MP3 AAC NOTES The following formats functions are not supported DTS sound Zoom feature and FLAC sound file For HDMI In your ASUS CUBE supports AC3 pass through but not DDP pass through Supported Media Formats ...

Страница 64: ...us com tw Web site www asus com tw Technical Support Telephone 86 21 38429911 Online support support asus com ASUS COMPUTER INTERNATIONAL America Address 800 Corporate Way Fremont CA 94539 USA Telephone 1 510 739 3777 Fax 1 510 608 4555 Web site usa asus com Technical Support Telephone 1 812 282 2787 Support fax 1 812 284 0883 Online support support asus com ...

Страница 65: ...phone 49 1805 010923 System Notebook Eee LCD Telephone 49 1805 010920 Support Fax 49 2102 9599 11 Online support support asus com EUR 0 14 minute from a German fixed landline EUR 0 42 minute from a mobile phone Manufacturer ASUSTeK Computer Inc Address 4F No 150 LI TE RD PEITOU TAIPEI 112 TAIWAN Authorised representative in Europe ASUS Computer GmbH Address HARKORT STR 21 23 40880 RATINGEN GERMANY...

Страница 66: ...h Google TV Conforms to the following specifications FCC Part 15 Subpart B Unintentional Radiators Supplementary Information This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Represen...

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