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Chapter 7: Troubleshooting

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System

Problem

Possible Cause

Action

System speed is 

too slow

Too many programs are 

running.

Close some of the programs.

Computer virus attack

•   Use an anti-virus software to 

scan for viruses and repair your 

computer.

•   Reinstall the operating system.

The system often 

hangs or freezes.

Hard disk drive failure

•    Send the damaged hard disk 

drive to ASUS Service Center for 

servicing.

•   Replace with a new hard disk drive.

Memory module problems

•   Contact the ASUS Service Center 

for assistance.

There is not enough 

air ventilation for your 

computer.

Move your computer to an area with 

better air flow.

Incompatible softwares are 

installed.

Reinstall the OS and reinstall 

compatible softwares.

Содержание ?30AD

Страница 1: ...ASUS Desktop PC P30AD User Manual ...

Страница 2: ...RTICULAR PURPOSE IN NO EVENT SHALL ASUS ITS DIRECTORS OFFICERS EMPLOYEES OR AGENTS BE LIABLE FOR ANY INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING DAMAGES FOR LOSS OF PROFITS LOSS OF BUSINESS LOSS OF USE OR DATA INTERRUPTION OF BUSINESS AND THE LIKE EVEN IF ASUS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES ARISING FROM ANY DEFECT OR ERROR IN THIS MANUAL OR PRODUCT SPECIFICA...

Страница 3: ... microphone and speakers 20 Connecting multiple external displays 22 Connecting an HDTV 24 Chapter 3 Using your computer Proper posture when using your Desktop PC 25 Using the memory card reader 26 Using the optical drive 27 Chapter 4 Connecting to the Internet Wired connection 29 Wireless connection on selected models only 34 Chapter 5 Troubleshooting Troubleshooting 37 Appendix Windows 8 1 User ...

Страница 4: ... Turning your Desktop PC OFF 55 Putting your Desktop PC to sleep 55 Entering the BIOS Setup 56 Recovering your system 57 ASUS contact information ASUS contact information 60 ...

Страница 5: ...erference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with manufacturer s instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or telev...

Страница 6: ...l numérique de la Classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada Cet appareil est conforme aux normes CNR exemptes de licence d Industrie Canada Le fonctionnement est soumis aux deux conditions suivantes 1 cet appareil ne doit pas provoquer d interférences et 2 cet appareil doit accepter toute interférence y compris celles susceptibles de provoquer un fonc...

Страница 7: ... the FCC radio frequency exposure limits Nevertheless it is advised to use the wireless equipment in such a manner that the potential for human contact during normal operation is minimized FCC Bluetooth Wireless Compliance The antenna used with this transmitter must not be colocated or operated in conjunction with any other antenna or transmitter subject to the conditions of the FCC Grant Bluetoot...

Страница 8: ...d 35 C 95 F DO NOT cover the vents on the Desktop PC to prevent the system from getting overheated DO NOT use damaged power cords accessories or other peripherals To prevent electrical shock hazard disconnect the power cable from the electrical outlet before relocating the system Seek professional assistance before using an adapter or extension cord These devices could interrupt the grounding circ...

Страница 9: ... task IMPORTANT Instructions that you MUST follow to complete a task Where to find more information Refer to the following sources for additional information and for product and software updates ASUS websites The ASUS website provides updated information on ASUS hardware and software products Refer to the ASUS website www asus com ASUS Local Technical Support Visit ASUS website at http support asu...

Страница 10: ...ecovery DVD x1 Optional Installation Guide Installation Guide x1 Warranty card x1 Package contents If any of the above items is damaged or missing contact your retailer The illustrated items above are for reference only Actual product specifications may vary with different models ...

Страница 11: ...ls Welcome Thank you for purchasing the ASUS P30AD Desktop PC The ASUS P30AD Desktop PC provides cutting edge performance uncompromised reliability and user centric utilities All these values are encapsulated in a stylish system casing Read the ASUS Warranty Card before setting up your ASUS Desktop PC 1 3 4 6 5 2 7 ASUS P30AD 11 Chapter 1 Getting started ...

Страница 12: ...SB 3 0 2 0 devices DO NOT connect a keyboard mouse to any USB 3 0 port when installing Windows operating system Due to USB 3 0 controller limitation USB 3 0 devices can only be used under Windows OS environment and after the USB 3 0 driver installation USB 3 0 devices can only be used as data storage only We strongly recommend that you connect USB 3 0 devices to USB 3 0 ports for faster and better...

Страница 13: ...oard mouse to any USB 3 0 port when installing Windows operating system Due to USB 3 0 controller limitation USB 3 0 devices can only be used under Windows OS environment and after the USB 3 0 driver installation USB 3 0 devices can only be used as data storage only We strongly recommend that you connect USB 3 0 devices to USB 3 0 ports for faster and better performance for your USB 3 0 devices Mi...

Страница 14: ...r supply unit fan vent This vent is for the PSU fan that provides ventilation inside the power supply unit Power connector This connector is for the power cable and plug RATING 100 240V 47 63Hz 3 5A Audio 2 1 4 1 5 1 or 7 1 channel configuration Port Headset 2 1 channel 4 1 channel 5 1 channel 7 1 channel Light Blue Rear panel Line In Rear Speaker Out Rear Speaker Out Rear Speaker Out Lime Rear pa...

Страница 15: ...Graphics Card on selected models only Connect your monitor to the display output port on the discrete ASUS Graphics Card To connect an external monitor using the ASUS Graphics Card 1 Connect a monitor to a display output port on the ASUS Graphics Card 2 Plug the monitor to a power source DVI HDMI DVI HDMI The display output ports on the ASUS Graphics Card may vary with different models ENGLISH ASU...

Страница 16: ...sing the onboard display output ports Connect your monitor to the onboard display output port To connect an external monitor using the onboard display output ports 1 Connect a VGA monitor to the VGA port or a DVI D monitor to the DVI D port or an HDMI monitor to the HDMI port on the rear panel of your computer 2 Plug the monitor to a power source 16 Chapter 1 Getting started ENGLISH ENGLISH ...

Страница 17: ...eyboard and a USB mouse to the USB ports on the rear panel of your computer Connecting the power cord Connect one end of the power cord to the power connector on the rear panel of your computer and the other end to a power source ENGLISH ASUS P30AD 17 ENGLISH ...

Страница 18: ... your computer ON To turn your computer ON 1 Turn your monitor ON 2 Press the power button on your computer Power button 3 Wait until the operating system loads automatically For details on shutting down your Desktop PC refer to the section Turning your Desktop PC OFF in Appendix 18 Chapter 1 Getting started ENGLISH ...

Страница 19: ...nt panel Rear panel DO NOT remove a USB storage device when data transfer is in progress Doing so may cause data loss or damage the USB storage device To remove a USB storage device 1 From the Start screen click Desktop to launch the Desktop Mode 2 Click from the taskbar then click Eject Name of USB Drive 3 When the Safe to Remove Hardware message pops up remove the USB storage device from your co...

Страница 20: ...s on both the front and rear panels The audio I O ports located on the rear panel allow you to connect 2 1 channel 4 1 channel 5 1 channel and 7 1 channel stereo speakers Connecting Headphone and Mic Connecting 2 1 channel Speakers 20 Chapter 3 Connecting devices to your computer ENGLISH ENGLISH ...

Страница 21: ...Connecting 4 1 channel Speakers Connecting 5 1 channel Speakers Connecting 7 1 channel Speakers ENGLISH ASUS P30AD 21 ENGLISH ...

Страница 22: ...iple displays 1 Turn off your computer 2 Connect the two monitors to your computer and connect the power cords to the monitors Refer to Setting up your computer section in Chapter 1 for details on how to connect a monitor to your computer When a graphics card is installed in your computer connect the monitors on the output ports of the graphics card For some graphic cards only the monitor that is ...

Страница 23: ...e Start screen b Right click anywhere on your Desktop mode screen When the pop up menu appears click Personalize Display Change display settings 5 Select the display mode from the Multiple displays drop down list Duplicate these displays Select this option to use the additional monitor as a duplicate of your main display Extend these displays Select this option to use the additional monitor as an ...

Страница 24: ... port of your computer You need an HDMI cable to connect the HDTV and the computer The HDMI cable is purchased separately To get the best display performance ensure that your HDMI cable is less than 15 meters 24 Chapter 3 Connecting devices to your computer ENGLISH ...

Страница 25: ...ir to make sure that your knees are slightly higher than your hips to relax the backs of your thighs If necessary use a footrest to raise the level of your knees Adjust the back of your chair so that the base of your spine is firmly supported and angled slightly backward Sit upright with your knees elbows and hips at an approximately 90º angle when you are at the PC Place the monitor directly in f...

Страница 26: ...utoPlay window to access your files If AutoPlay is NOT enabled in your computer hover your mouse pointer over the lower left corner of Windows desktop then right click on the Start screen s thumbnail From the pop up menu click File Explorer and then double click the memory card icon to access the data on it Each card slot has its own drive icon which is displayed on the Computer screen The memory ...

Страница 27: ...Press PUSH on the drive bay cover Right click the CD DVD drive icon on the Computer screen and click Eject Hover your mouse pointer over the lower left corner of Windows desktop then right click on the Start screen s thumbnail From the pop up menu click File Explorer to open the Computer screen 2 Remove the disc from the disc tray If AutoPlay is NOT enabled in your computer hover your mouse pointe...

Страница 28: ...28 Chapter 4 Using your computer ENGLISH ...

Страница 29: ...f an RJ 45 cable to the LAN RJ 45 port on the rear panel of your computer and the other end to a DSL cable modem Refer to the documentation that came with your DSL cable modem 3 Turn on the DSL cable modem and your computer 4 Configure the necessary Internet connection settings Contact your Internet Service Provider ISP for details or assistance in setting up your Internet connection ENGLISH ASUS ...

Страница 30: ...RJ 45 cable 2 Turn on your computer 3 Configure the necessary Internet connection settings For more details refer to the sections Configuring a dynamic IP PPPoE network connection or Configuring a static IP network connection Contact your Internet Service Provider ISP for details or assistance in setting up your Internet connection 30 Chapter 5 Connecting to the Internet ENGLISH ENGLISH ...

Страница 31: ...op to launch the Desktop mode 2 From the Windows taskbar right click the network icon and click Open Network and Sharing Center 3 From the Open Network and Sharing Center screen click Change Adapter settings 4 Right click on your LAN and select Properties 5 Click Internet Protocol Version 4 TCP IPv4 and click Properties ENGLISH ASUS P30AD 31 ENGLISH ...

Страница 32: ...Continue to the next steps if you are using PPPoE connection 8 Select Connect to the Internet and click Next 7 Return to the Network and Sharing Center and then click Set up a new connection or network 32 Chapter 5 Connecting to the Internet ENGLISH ENGLISH ...

Страница 33: ...assword Click Connect to connect to the Internet Configuring a static IP network connection To configure a static IP network connection 1 Repeat steps 1 to 4 of the previous section Configuring a dynamic IP PPPoE network connection 2 Click Use the following IP address 3 Enter the IP address Subnet mask and Gateway from your service provider 4 If needed enter the preferred DNS Server address and al...

Страница 34: ...dio signal connect the external antennas to the antenna connectors on the ASUS WLAN Card Place the antennas on the top of your computer for the best wireless performance The external antennas are optional items To establish a wireless connection you need to connect to a wireless access point AP Wireless AP Modem 34 Chapter 5 Connecting to the Internet ENGLISH ENGLISH ...

Страница 35: ... from any application mode a Hover you mouse pointer on the upper or lower right of the screen b On your keyboard press c Charms bar 2 From the Charms bar select Settings and click the network icon 3 Select the network that you want to connect to from the list 4 Click Connect ENGLISH ASUS P30AD 35 ENGLISH ...

Страница 36: ...36 Chapter 5 Connecting to the Internet ENGLISH ...

Страница 37: ...at is not responding then click End Task If the keyboard is not responding Press and hold the Power button on the top of your chassis until the computer shuts down Then press the Power button to turn it on I cannot connect to a wireless network using the ASUS WLAN Card on selected models only Ensure that you enter the correct network security key for the wireless network you want to connect to Con...

Страница 38: ... computer ensure that you connect the monitors to the output port on the graphics card Check if the multiple displays settings are correct Refer to section Connecting multiple external displays in Chapter 2 for details My computer cannot detect my USB storage device The first time you connect your USB storage device to your computer Windows automatically installs a driver for it Wait for a while a...

Страница 39: ...Line out port lime on the front panel or the rear panel Check if your speak is connected to an electrical source and turned on Adjust your speakers volume From the Desktop Mode screen ensure that your computer s system sounds are not Muted If it is muted the volume icon is displayed as To enable the system sounds click from the Windows taskbar then move the slider to adjust the volume If it is not...

Страница 40: ... s power cord is not properly connected Ensure that the power cord is properly connected Use other compatible power cord PSU Power supply unit problems Contact the ASUS Service Center about installing another PSU on your computer Display Problem Possible Cause Action No display output after turning the computer on Black screen The signal cable is not connected to the correct VGA port on your compu...

Страница 41: ...our Internet Service Provider ISP for the correct LAN settings Problems caused by the anti virus software Close the anti virus software Driver problems Reinstall the LAN driver Audio Problem Possible Cause Action No Audio Speaker or headphone is connected to the wrong port Refer to your computer s user manual for the correct port Disconnect and reconnect the speaker to your computer Speaker or hea...

Страница 42: ... Reinstall the operating system The system often hangs or freezes Hard disk drive failure Send the damaged hard disk drive to ASUS Service Center for servicing Replace with a new hard disk drive Memory module problems Contact the ASUS Service Center for assistance There is not enough air ventilation for your computer Move your computer to an area with better air flow Incompatible softwares are ins...

Страница 43: ...he latest BIOS versions Computer is too noisy when in use The CPU fan has been replaced Ensure that you are using a compatible or ASUS recommended CPU fan There is not enough air ventilation for the computer Ensure that your computer is working in an area with good air flow The system temperature is too high Update the BIOS If you know how to reinstall the motherboard try to clean the inner space ...

Страница 44: ...ASUS Desktop PC Windows 8 1 User Manual E8607 First Edition August 2013 Copyright ASUSTeK Computer Inc All Rights Reserved ENGLISH Appendix Windows 8 1 User Manual ...

Страница 45: ...p PC As other settings appear select your country or region app language keyboard layout and time zone then tap Next 3 Carefully read the License Terms then tap I Accept 4 Follow the onscreen instructions to configure the following basic items Personalize Connect Settings Your account 5 After configuring the basic items the Windows 8 1 tutorial appears Watch this to learn more about Windows 8 1 fu...

Страница 46: ...our user account It helps organize all the programs and applications you need in just one place You can press the Windows key to launch the Start screen from any apps Windows apps These are apps pinned on the Start screen and displayed on tiled format for easy access A screen resolution of 1024 x 768 pixels or higher is required to run Windows apps Some apps require signing in to your Microsoft ac...

Страница 47: ...n hotspots allow you to launch programs and access the settings of your Desktop PC The functions in these hotspots can be activated using your mouse Hotspots on a running app Hotspots on the Start screen Refer to the next page for the Hotspots functions ...

Страница 48: ...art screen NOTE You can also press the Windows key on your keyboard to go back to the Start screen From the Start screen Hover your mouse pointer on the lower left corner then tap to go back to that app top Hover your mouse pointer until it changes to a hand icon Drag then drop the app to a new location NOTE This hotspot function only works on a running app or when you want to use the Snap feature...

Страница 49: ...in apps from the Start screen using the following steps To move an app drag and drop the app to a new location Resizing apps Right click the app to activate its settings bar then tap and select an app tile size Unpinning apps To unpin an app from the Start screen right click on the app to activate its settings bar then click Unpin from Start Closing apps Move your mouse pointer on the top side of ...

Страница 50: ... the Start screen or to the Desktop mode taskbar Launching the All Apps screen On the Start screen click From the Start screen press Tab then press Enter on your keyboard Pinning an app on the Start screen 1 Launch the All Apps screen 2 From the All Apps screen right click an app to display its settings bar 3 From the settings bar click Pin to Start ...

Страница 51: ... and provide quick access for customizing the settings of your Desktop PC Launching the Charms bar When called out the Charms bar initially appears as a set of white icons The image above shows how the Charms bar looks like once activated Use your Desktop PC s mouse or keyboard to launch the Charms bar Move your mouse pointer on the upper or lower right corner of the screen Press C Charms bar ...

Страница 52: ...ions via social networking sites or email Start This charm reverts the display back to the Start screen From the Start screen you can also use this to revert back to a recently opened app Devices This charm allows you to access and share files with the devices attached to your Desktop PC such as an external display or printer Settings This charm allows you to access the PC settings of your Desktop...

Страница 53: ...ture Snap bar Using Snap To use Snap 1 Use your Desktop PC s mouse or keyboard to activate Snap onscreen Using your mouse a Click on an app to launch it b Hover the mouse pointer on the top side of your screen c Once the pointer changes to a hand icon drag and drop the app to the right or left side of the display panel Using your keyboard Launch an app then press left or right key to place the fir...

Страница 54: ...ning app D Launches the desktop E Launches the Computer window on the desktop F Opens the File search pane H Opens the Share pane I Opens the Settings pane K Opens the Devices pane L Activates the Lock screen M Minimizes all currently active screens P Opens the Second screen pane Q Opens the Everywhere search pane R Opens the Run window U Opens Ease of Access Center W Opens the Settings search pan...

Страница 55: ... Do any of the following to shut down your Desktop PC From the Charms bar click Settings Power Shut down to do a normal shutdown From the login screen click Power Shutdown If your Desktop PC is unresponsive press and hold the power button for at least four 4 seconds until your Desktop PC turns off Putting your Desktop PC to sleep To put your Desktop PC on Sleep mode press the Power button once ...

Страница 56: ...e BIOS settings may result to instability or boot failure We strongly recommend that you change the BIOS settings only with the help of a trained service personnel Quickly enter the BIOS Windows 8 1 boot time is quite fast so we developed the following ways for you to quickly access the BIOS Press the power button for at least four seconds to shut down your Desktop PC then press the power button a...

Страница 57: ...Reset Recovering from a system image file You can create a USB recovery drive and use this to recover your PC s settings Creating a USB recovery drive The USB storage device must have at least 16 GB available space All files on your USB storage device will be permanently deleted during the process Before you proceed ensure that you back up all your important data To create a USB recovery drive 1 L...

Страница 58: ...ou want to copy the recovery files 6 Click Next 7 Click Create Wait for a while for the process to complete 8 When the process is completed click Finish 3 Click Recovery Create a recovery drive 4 Click Copy the recovery partition from the PC to the recovery drive and then click Next ...

Страница 59: ...s Refer to the steps below to use this option Back up all your data before using this option This process may take a while to complete 1 Launch the Charm bar 2 Click Settings PC Settings Update and recovery Recovery 3 Scroll down to view the Remove everything and reinstall Windows option Under this option click Get Started 4 Follow the onscreen instructions to complete the reinstallation and reset...

Страница 60: ...m Technical Support Telephone 1 812 282 2787 Support fax 1 812 284 0883 Online support support asus com ASUS COMPUTER GmbH Germany and Austria Address Harkort Str 21 23 D 40880 Ratingen Germany Fax 49 2102 959931 Web site www asus de Online contact eu rma asus com sales Technical Support Telephone Component 49 2102 5789555 Telephone System Notebook Eee LCD 49 2102 5789557 Support Fax 49 2102 95991...

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