ASTi Synapse Voisus Server Manual (Ver. 1, Rev. F1)
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Copyright © 2012 Advanced Simulation Technology inc.
APPENDIX C: WARRANTY AND CUSTOMER SUPPORT
Warranty
ASTi provides a one year limited warranty on all ASTi equipment covering all parts and labor.
In the case of equipment upgrades, warranty applies to original date of shipment of individual
components.
Other commercial equipment purchased or provided such as monitors, amplifiers, speakers, fiber
optic links, etc. are also covered under the one year warranty unless otherwise stated.
The warranty does not cover improper equipment handling or improperly packaged returns.
Extended warranties are available. Contact ASTi for details (703) 471-2104.
Repairs and Returns
If it becomes necessary to return equipment to ASTi, please observe the following instructions:
Obtain an RMA number through ASTi’s website: http://www.asti-usa.com/support/
When packaging the equipment in question, make sure it is well protected. The device should be
properly enclosed in an antistatic bag to prevent possible ESD damage. Failure to properly pack-
age the equipment during shipping could void the warranty.
Do not include accessory pieces such as rackmount kids, power supplies or software. Only send
items that do not work.
The shipping label must include the RMA number.
Include a description of the problem, point of contact, phone number, return address and unit
serial number(s). Failure to include this information could extensively delay the return of the
equipment.
Evaluation of equipment is performed free of charge. No work will be done without prior cus-
tomer approval. Customer is responsible for shipping charges to ASTi for warranty and non-war-
ranty repairs.
If an RMA number is not used within thirty (30) days of issuing date, the request data and number
issued will be closed and designated as unused.
Any items received from customers without RMA numbers or appropriate contact information
included with shipment will not be tested. After sixty (60) days, ASTi reserves the right to scrap
all hardware received in this condition.
If the equipment is not under warranty a Purchase Order will be required to cover the cost of any
repairs. ASTi will provide a quote for all non-warranty repair items.
Equipment will be shipped back using Federal Express, unless otherwise directed. If the repair is
non-warranty then shipping charges will be billed.
International customers must include the correct product value on all shipping documents. Con-
tact ASTi for proper harmonized tariff codes. The customer is responsible for all duties, taxes and
fees incurred in shipment of the equipment.
