Miscellaneous
51
User Guide
Trouble-
shooting
Check for solutions to common problems.
1. The device won't turn on.
The battery may need to be recharged. Charge the
device for at least one hour and try again.
Reset the device and try again. (See p. 5)
2. The device will not charge when connected to a computer
via USB cable.
Use a USB port on the back of the computer, and check
that the USB port is functioning properly.
Check that the USB cable is connected correctly
3. The computer won't recognize the device or an error
occurs when connected.
Use a USB port on the back of the computer.
Check that the USB cable is connected correctly.
For Windows XP, verify that Service Pack 2 (or higher)
and Windows Media Player 10 (or higher) are installed.
Check if the device connects properly on a different computer.
4. The screen turns off repeatedly.
The screen turns off automatically after a defined period
to reduce battery consumption. Set the time at [ -
Power Saving - Screen Timeout].
5. The screen does not display images properly.
Check the screen for debris.
6. There is no sound, or there is static/interference.
Check that the volume setting is above [0].
Check that the earphones are plugged in properly, and
make sure debris isn't obstructing the port connection.
Check if the music file is corrupted.
Verify that the audio settings have been properly set.
(balanced, line out, etc.)
