ISW73ER Rev 1 10/21
Rixson is a brand associated with ASSA ABLOY Accessories and Door Controls Group, Inc., an ASSA ABLOY Group company.
Copyright © 2021, ASSA ABLOY Accessories and Door Controls Group, Inc. All rights reserved. Reproduction in whole or in
part without the express written permission of ASSA ABLOY Accessories and Door Controls Group, Inc. is prohibited.
Rixson Technical Product Support:
Monroe, NC 28112 USA
Phone: 800.438.1951 ext: 6030
rixson.com
Troubleshooting
Symptom
Cause
Remedy
Door won’t latch
Spring tension not strong enough
Increase opening force.
See
Adjustments
section.
Latch speed control not fast enough
Adjust latch speed valve.
See
Adjustments
section.
Door hung on products other than
emergency release hinges specified
Send template for hanging means
to factory. A new installation sheet
is required. Closer may need to be
relocated.
Arm is not preloaded
See Step
I. Attach Arm to Track
Door is too difficult to open
Spring tension is set too strong
Decrease opening force.
See
Adjustments
section.
Approved 2021-10-20