44
ENTR™ User Manual
Constant Usage
Symptom
Page
ENTR™ has started double beeping
whenever I lock or unlock the door.
This is an
your
is low; it's
to
charge the door unit.
31
The unit has started to beep constantly.
1. Place the knob in the zero
2. Please consult your locksmith or installer.
20
Sliders aren't responding as expected.
Turn the unit wait for 3 seconds, and then turn it
back on to reset it.
20
The touch panel isn't responding as
expected.
Turn the door unit and wait for 3 seconds. When
turning the power back on, avoid touching the front
panel
the unit beeps.
12-19
The latch isn't moving fully into
1. Pull/push the door toward the frame and observe if
the problem is solved. If so, consult your locksmiths
to adjust the door or lock case.
2. Verify that the lock is
smoothly when
manually using the key.
6
When I lock or unlock the unit, an error
sound occurs.
Please consult with your locksmith / installer to adjust
the door or lock case.
6
The power adaptor is not charging the
door unit.
Make sure you are using the dedicated ENTR™ power
adaptor that was supplied with your lock. Standard 5V
power adaptors WILL NOT charge the unit.
31
When i fully open the door the knob is
touching the wall
Place a doorstop at correct
to prevent the door
from opening too widely and damaging the knob or
nearby wall.
Fingerprint/Touchpad Reader
Symptom
Page
I'm having trouble pairing with the wall
reader.
1. Repeat the pairing process
you hear double beep
from both the door unit and the wall reader.
2. In some cases, if there are
interferences, there may be a need to repeat the pairing
process several
pairing is completed.
22
I'm having trouble pairing the wall reader
with the door unit.
Set the door unit to pair mode, by pressing Add + Code
+ 1, then immediately set the wall reader to pair mode.
You'll have a 30 second window
the door unit reverts
back to standby mode.
22
The wall reader's blue LED is blinking, but
the door unit isn't responding.
Verify that the wall reader is paired to the door unit by
redoing the pairing process -- you will hear double beeps
from both devices when completed.
25
The touchpad isn't
the PIN code
I'm entering.
1. This
code already exists within the device's
memory.
2. Make sure that the PIN code is 4 - 10 digits.
25