Aperi
®
Online Quick Installation Guide, Document No: ST-001322-B Date: 11 oktober 2013
Aperio
®
Online
24
Problem indication
Cause
Action
The communication hub
LED is flashing red twice =
no connection between
the EAC system and the
communication hub
∙
The hub is not properly connected
to the IP network.
∙
The hub network parameters are
not correctly configured
∙
The ACU address, port or TLS
settings are not properly configured
in the communication hub.
∙
The ACU is not properly configured
∙
. The certificate used by the ACU is
not supported.
∙
Check that the ethernet LED is green. If not, check
ethernet cable and network equipment.
∙
Configure the hub network parameters.
∙
Configure the hub EAC connection.
∙
Make sure that the communication settings in the
EAC matches the hub EAC connection settings.
∙
Make sure that a valid certificate type is used.
During normal operation
Problem indication
Cause
Action
The communication hub
LED is flashing red once =
no connection between
the lock/sensor and the
communication hub
∙
The lock/sensor and communication
hub are not paired.
∙
The lock/sensor and the
communication hub have different
channel masks.
∙
The battery of the lock/sensor has
run out.
∙
The status message intervals differ
between the hub and the lock
∙
Repeat the scanning process by selecting
Scan /Scan all.
∙
Pair the lock/sensor and communication hub in
the Configure door wizard of the Programming
Application.
∙
Change the radio channel. See the Programming
Application manual, ref [1].
∙
Replace the battery of the lock/sensor. See the
Programming Application manual, ref [1].
∙
Make sure that the lock has the same or a shorter
status message interval than the hub
The communication hub
LED is flashing red twice =
no connection between
the EAC system and the
communication hub
∙
The EAC address is not properly
configured in the communication
hub.
∙
The EAC system is not properly
configured.
∙
Configure the EAC address. Refer to the Aperio
mechanical installation manual.
Unstable radio
communication
between lock/sensor and
communication hub
∙
Poor radio link quality.
∙
The lock/sensor and the
communication hub have different
channel masks.
∙
Change the radio channel. See the Programming
Application manual, ref [1].
