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Chapter 4 Software Support

4.1

Install Operating System

4.2

Support CD Information

4.2.1 Running The Support CD

4.2.2 Drivers Menu

4.2.3 Utilities Menu

4.2.4 Contact Information

Chapter 5 Troubleshooting

5.1

Troubleshooting Procedures

5.2

Technical Support Procedures

5.3

Returning Merchandise for Service

Содержание H97M WS

Страница 1: ......

Страница 2: ...implied including but not limited to the implied warranties or conditions of merchantability or itness for a particular purpose In no event shall ASRock Rack its directors oicers employees or agents...

Страница 3: ...ant to know more about ASRock Rack you re welcome to visit ASRock Rack s website at www ASRockRack com or you may contact your dealer for further information ASRock Rack Incorporation 6F No 37 Sec 2 J...

Страница 4: ...ns 12 2 3 Installing the CPU 13 2 4 Installing the CPU Fan and Heatsink 15 2 5 Installation of Memory Modules DIMM 16 2 6 Expansion Slots PCI Express Slots 18 2 7 Onboard Headers and Connectors 20 2 8...

Страница 5: ...Storage Coniguration 52 3 4 4 Intel Rapid Start Technology 54 3 4 5 Intel Smart Connect Technology 55 3 4 6 Intel Thunderbolt 56 3 4 7 Super IO Coniguration 57 3 4 8 ACPI Coniguration 58 3 4 9 USB Co...

Страница 6: ...port CD Information 76 4 2 1 Running The Support CD 76 4 2 2 Drivers Menu 76 4 2 3 Utilities Menu 76 4 2 4 Contact Information 76 Chapter 5 Troubleshooting 77 5 1 Troubleshooting Procedures 77 5 2 Tec...

Страница 7: ...oard Micro ATX Form Factor 9 6 in x 9 6 in 24 4 cm x 24 4 cm 4 x SATA3 Cables 50cm 2 x SATA3 Cables 60cm 1 x Screw for M 2_SSD NGFF Socket 3 1 x I O Shield Support CD User Manual If any items are miss...

Страница 8: ...ogy Socket Single socket H3 LGA1150 Chipset Intel H97 Z97 C226 System Memory Capacity 4 x 240 pin DDR3 DIMM slots Support up to 32GB un bufered DIMM Type Dual Channel DDR3 1600 1333 UDIMM C226M WS Sup...

Страница 9: ...ntel HD Graphics Built in Visuals and the VGA outputs can be supported only with processors which are GPU integrated VRAM Max shared memory 1792MB Output Supports D Sub with max resolution up to 1920x...

Страница 10: ...Microsot Windows 7 32 64 bit Windows 8 32 64 bit Windows 8 1 32 64 bit C226M WS Windows Server 2012 R2 64 bit Environment Temperature Operation temperature 10 C 35 C Non operation temperature 40 C 70...

Страница 11: ...With this utility you can press the F6 key during the POST or the F2 key to enter into the BIOS setup menu to access ASRock Rack Instant Flash Just launch this tool and save the new BIOS ile to your U...

Страница 12: ...16 CMOS Battery SATAE_1 SATA3_1 SATA3_4 SATA3_0 SATA3_3 SATA3_2 SATA3_5 NUT1 NUT2 NUT3 NUT4 M2 PCIE6 NUT5 PCIE7 x4 PCIE_PWR1 USB 2 0 T USB1 B USB2 Top RJ 45 PS2 Keyboard Mouse VGA1 DVI1 HDMI1 USB 2 0...

Страница 13: ...x0 x8 CMOS Battery SATAE_1 SATA3_1 SATA3_4 SATA3_0 SATA3_3 SATA3_2 SATA3_5 NUT1 NUT2 NUT3 NUT4 M2 PCIE6 NUT5 PCIE7 x4 PCIE_PWR1 USB 2 0 T USB1 B USB2 Top RJ 45 PS2 Keyboard Mouse VGA1 DVI1 HDMI1 USB...

Страница 14: ...Battery SATAE_1 SATA3_1 SATA3_4 SATA3_0 SATA3_3 SATA3_2 SATA3_5 NUT1 NUT2 NUT3 NUT4 M2 PCIE6 NUT5 PCIE7 x4 PCIE_PWR1 USB 2 0 T USB1 B USB2 Top RJ 45 PS2 Keyboard Mouse VGA1 DVI1 HDMI1 USB 2 0 T USB3...

Страница 15: ...ATA3_1 12 SATA3 Connector SATA3_4 13 SATA3 Connector SATA3_2 14 SATA3 Connector SATA3_5 15 SATA Express Connector SATAE_1 16 Non Maskable Interrupt Button NMI_BTN1 17 Speaker Header SPEAKER1 18 System...

Страница 16: ...DVI1 11 Front Speaker Lime 5 Display Port DP_1 12 Microphone Pink 6 HDMI Port HDMI1 13 Line In Light Blue 7 LAN RJ 45 Port LAN1 here are two LEDs on each LAN port Please refer to the table below for...

Страница 17: ...DR3 1066 1333 1600 Channel A PCH PCI_E BUS 100MHz DDR3 1066 1333 1600 FDI LINK SATA2_5 100MHz SPI SPI FLASH 128Mb D SUB Connector ANALOG PORT Intel LAN PHY I217 LM PCIE x1 100MHz PCI E X4 SLOT PCIE x4...

Страница 18: ...member to use a grounded wrist strap or touch a safety grounded object before you handle the compo nents 3 Hold components by the edges and do not touch the ICs 4 Whenever you uninstall any component...

Страница 19: ...if there are any bent pins in the socket Do not force to insert the CPU into the socket if above situation is found Otherwise the CPU will be seriously damaged 2 Unplug all power cables before instal...

Страница 20: ...14 English Please save and replace the cover if the processor is removed he cover must be placed if you wish to return the motherboard for ater service 5 6 4...

Страница 21: ...226M WS 15 English 2 4 Installing the CPU Fan and Heatsink 1 2 C P U _ F A N Before you installed the heatsink you need to spray thermal interface material between the CPU and the heatsink to improve...

Страница 22: ...l channel coniguration you always need to install identical the same brand speed size and chip type DDR3 DIMM pairs 2 It is unable to activate Dual Channel Memory Technology with only one or three mem...

Страница 23: ...H97M WS Z97M WS C226M WS 17 English 1 2 3...

Страница 24: ...0 x16 slot from CPU is used for PCI Express x16 lane width graphics cards Slot Generation Mechnical Eletrical Source PCIE 7 2 0 x4 x4 Intel Z97 C226 chipset PCIE 6 3 0 x16 x16 CPU PCIE 4 3 0 x8 x8 CP...

Страница 25: ...necessary hardware settings for the card before you start the installation Step 2 Remove the system unit cover if your motherboard is already installed in a chassis Step 3 Remove the bracket facing t...

Страница 26: ...PLED System Power LED Connect to the power status indicator on the chassis front panel he LED is on when the system is operating he LED keeps blinking when the system is in S3 sleep state he LED is of...

Страница 27: ...hen this indicator lickers it means that the internet is prop erly connected B Chassis intrusion pin 2 pin CHASSIS his header is provided for host computer chassis with chassis intrusion detection des...

Страница 28: ...Serial ATA Express Connector SATAE_1 No 15 Please connect either SATA or PCIe storage devices to this connector he SATA Express connector is shared with the SATA3_4 SATA3_5 and the M 2 Socket he SATA...

Страница 29: ...Audio supports Jack Sensing but the panel wire on the chassis must support HDA to function correctly Please follow the instruction in our manual and chassis manual to install your system 2 If you use...

Страница 30: ...t fan cables to the fan connectors and match the black wire to the ground pin SPDIF Header 2 pin SPDIF_OUT1 No 26 SPDIFOUT GND 1 HDMI_SPDIF header providing SPDIF audio output to HDMI VGA card allows...

Страница 31: ...s cards are installed Serial Port Header 9 pin COM1 No 24 CCTS 1 RRTS 1 DDSR 1 DDTR 1 RRXD1 GND TTXD1 DDCD 1 1 RRI 1 his COM2 header supports a serial port module TPM Header 17 pin TPM1 No 23 his conn...

Страница 32: ...header hunderbolt Connector 5 pin TB1 No 22 1 Please connect a hunderbolt cable to this connector via the GPIO cable hermal Sensor Header 3 pin TR1 No 27 1 TR1 TR1 GND Please connect the thermal sens...

Страница 33: ...re install PCI E devices or try installing them in other slots If the problem still exists please remove all PCI E devices or try using another VGA card A0 A7 Problem related to IDE or SATA devices Pl...

Страница 34: ...se insert the support CD to your optical drive irst hen the drivers compatible to your system can be auto detected and listed on the support CD driver page Please follow the order from top to bottom t...

Страница 35: ...mary adapter handles all non TCP IP traic The Secondary adapter will receive fallback traffic if the primary fails If the Preferred Primary adapter fails but is later restored to an active status cont...

Страница 36: ...you can only choose either the M 2_ SSD NGFF Socket 3 or the SATA Express connector to use he M 2_SSD NGFF Socket 3 supports SSD drives Please note that the WiFi or other non SSD M 2 modules are not...

Страница 37: ...by hand B C D E A Step 4 Peel of the yellow protective ilm on the nut to be used Hand tighten the standof into the desired nut location on the motherboard B C A A B C D E Step 5 Align and gently inser...

Страница 38: ...56M6e ADATA AXNS381E 256GM B SanDisk SD6PP4M 128G Crucial CT120M500SSD4 120G SanDisk SD6PP4M 256G Crucial CT240M500SSD4 240G Samsung XP941 512G MZHPU512HCGL Intel SSDSCKGW080A401 80G Kingston RBU SM22...

Страница 39: ...the screen has a menu bar with the following selections Item Description Main To set up the system time date information OC Tweaker To set up overclocking features only supported for Z97M WS Tool Use...

Страница 40: ...selected items Tab Switch to next function Enter To bring up the selected screen PGUP Go to the previous page PGDN Go to the next page HOME Go to the top of the screen END Go to the bottom of the scre...

Страница 41: ...35 English 3 2 Main Screen Once you enter the UEFI SETUP UTILITY the Main screen will appear and display the system overview he Main screen provides system overview information and allows you to set...

Страница 42: ...ause damage to your GPU and motherboard It should be done at your own risk and expense his option appears only when you adopt K Series CPU 3 3 1 CPU Coniguration CPU Ratio he CPU speed is determined b...

Страница 43: ...ault value is Enabled Configuration options Enabled and Disabled If you install Windows VistaTM 7 8 and want to enable this function please set this item to Enabled his item will be hidden if the curr...

Страница 44: ...Primary Plane Current Limit Conigure the current limit of the CPU under Turbo Mode in ampere A lower limit can protect the CPU and save power while a higher limit may improve performance GT Frequency...

Страница 45: ...beyond standard speciications DRAM Reference Clock Select Auto for optimized settings DRAM Frequency If Auto is selected the motherboard will detect the memory module s inserted and assign the approp...

Страница 46: ...tRCD he number of clock cycles required between the opening of a row of memory and accessing columns within it Row Precharge Time tRP he number of clock cycles required between the issuing of the prec...

Страница 47: ...ween two rows activated in diferent banks of the same rank Write to Read Delay tWTR he number of clocks between the last valid write operation and the next read command to the same internal bank Read...

Страница 48: ...WRRDDD Use this to change DRAM tRRSR Auto Manual settings he default is Auto Conigure between module write to read delay from diferent DIMMs tWRWR Conigure between module write to write delay tWRWRDR...

Страница 49: ...WR for channel A ODT WR CHB Conigure the memory on die termination resistors WR for channel B ODT NOM CHA Use this to change ODT CHA Auto Manual settings he default is Auto ODT NOM CHB Use this to ch...

Страница 50: ...dd voltage to the CPU Cache when the system is under heavy load CPU Cache Voltage Ofset Conigure the voltage for the CPU Cache Setting the voltage higher may increase system stability when overclockin...

Страница 51: ...ving Mode to reduce power consumption CPU Input Voltage Conigure the voltage for the CPU CPU Load Line Calibration CPU Load Line Calibration helps prevent CPU voltage droop when the system is under he...

Страница 52: ...ations for the following items CPU Coniguration Chipset Coniguration Storage Coniguration Intel R Rapid Start Technology Intel R Smart Connect Technology Intel R hunderbolt Super IO Coniguration ACPI...

Страница 53: ...r power saving It is recommended to keep C3 C6 and C7 all enabled for better power saving Enhanced Halt State C1E Enable Enhanced Halt State C1E for lower power consumption CPU C3 State Support Enable...

Страница 54: ...zation Technology Intel Virtualization Technology allows a platform to run multiple operating systems and applications in independent partitions so that one computer system can function as multiple vi...

Страница 55: ...le disable Intel R Virtualization Technology for Directed I O he default value is Enabled PCIE6 Link Speed Select the link speed for PCIE6 PCIE4 Link Speed not supported for H97M WS Select the link sp...

Страница 56: ...users can connect their portable audio devices such as an MP3 player or a mobile phone to the PC and listen to music through the computer s speakers even when the computer is turned of Onboard HDMI HD...

Страница 57: ...English Good Night LED By enabling Good Night LED the Power HDD LEDs will be switched of when the system is on It will also automatically switch of the Power and Keyboard LEDs when the system enters i...

Страница 58: ...ne multiple disk drives into a logical unit SATA Aggressive Link Power Management SATA Aggressive Link Power Management allows SATA devices to enter a low power state during periods of inactivity to s...

Страница 59: ...o select a diferent value if the SATA port has HDD compatibility issue Hard Disk S M A R T S M A R T stands for Self Monitoring Analysis and Reporting Technology It is a monitoring system for computer...

Страница 60: ...54 English 3 4 4 Intel Rapid Start Technology Intel Rapid Start Technology Intel Rapid Start Technology is a new zero power hibernation mode which allows users to resume in just 5 6 seconds...

Страница 61: ...5 English 3 4 5 Intel Smart Connect Technology Intel Smart Connect Technology Intel Smart Connect Technology automatically updates your email and social networks such as Twitter Facebook etc while the...

Страница 62: ...hecking the Windows certiication and show warning messages if the devices aren t certiied Or select DP to support DP 1 2 Ignore Thunderbolt Option Rom Enable to skip hunderbolt Option ROM during POST...

Страница 63: ...C226M WS 57 English 3 4 7 Super IO Coniguration PS2 Y Cable Enable the PS2 Y Cable or set this option to Auto Serial Port Enable or disable the Serial port Serial Port Address Select the address of t...

Страница 64: ...aked up by a PS 2 Keyboard PCIE Devices Power On Allow the system to be waked up by a PCIE device and enable wake on LAN Ring In Power On Allow the system to be waked up by onboard COM port modem Ring...

Страница 65: ...H97M WS Z97M WS C226M WS 59 English Allow the system to be waked up by an USB keyboard or remote controller USB Mouse Power On Allow the system to be waked up by an USB mouse...

Страница 66: ...driver enabled Must install driver to use USB devices under Windows 7 Set Disabled to disable the USB 3 0 ports Legacy USB Support Enable or disable Legacy OS Support for USB 2 0 devices If you encoun...

Страница 67: ...ows Linux operating systems only USB Compatibility Patch If your USB devices i e USB mouse or storage encounter compatibility problems please enable this option to ix it Please note that ater enabling...

Страница 68: ...st computer to which you are connected exchange information Out of Band Mgmt Management Port Use this item to select the port to be used for out of band management The options include COM1 and SOL Ter...

Страница 69: ...be sent to stop the data low Once the bufers are empty a start signal can be sent to restart the low Hardware low uses two wires to send start stop signals he options include None Hardware RTS CTS and...

Страница 70: ...ension execution If enabled this requires additional firmware in the SPI device BIOS Hotkey Pressed OEMFLag Bit 1 Enable or disable BIOS hotkey press MEBx Selection Screen OEMFLag Bit 2 Enable or disa...

Страница 71: ...this item to trigger CIRA boot USB Conigure Use this item to enable or disable USB Conigure function PET Progress User can enable or disable PET Events progress to receive PET events or not AMT CIRA...

Страница 72: ...skette or other compli cated lash utility Please be noted that the USB lash drive or hard drive must use FAT32 16 12 ile system If you execute Instant Flash utility the utility will show the UEFI iles...

Страница 73: ...sign a respective fan speed for each temperature CPU FAN 2 Setting Use this to select a fan mode for Fan or choose Customize to set 5 CPU temperatures and assign a respective fan speed for each temper...

Страница 74: ...68 English Case Open Feature his allows you to enable or disable the Case Open Feature he default value is Enabled...

Страница 75: ...boot order Boot Option 2 Use this item to set the system boot order USB Device BBS Priorities Set the boot priorities for USB devices Fast Boot Fast Boot minimizes your computer s boot time Please not...

Страница 76: ...s needed Full Screen Logo Use this item to enable or disable OEM Logo he default value is Enabled AddOn ROM Display Use this option to adjust AddOn ROM Display If you enable the option Full Screen Log...

Страница 77: ...pport Module Boot option ilter his option controls what devices sytem can boot to Launch Storage OpROM Policy Select UEFI only to run those that support UEFI option ROM only Select Legacy only to run...

Страница 78: ...or the administrator account Only the administrator has authority to change the settings in the UEFI Setup Utility Leave it blank and press enter to remove the password User Password Set or change the...

Страница 79: ...t and Yes Every reset If Yes is selected all logged events will be erased When Log is Full Use this item to choose options for reactions to a full Smbios Event Log The options include Do Nothing and E...

Страница 80: ...tatic or Dynamic Unspeciied BMC network parameters is conigured by BMC itself Static Manually enter the IP Address Subnet Mask and Gateway Address in the BIOS for BMC LAN channel coniguration Dynamic...

Страница 81: ...UTILITY Discard Changes and Exit When you select this option the following message Discard changes and exit setup will pop out Select Yes to exit the UEFI SETUP UTILITY without saving any changes Disc...

Страница 82: ...Running The Support CD To begin using the support CD insert the CD into your CD ROM drive The CD automatically displays the Main Menu if AUTORUN is enabled in your computer If the Main Menu does not a...

Страница 83: ...lt settings 3 Check the settings of the 115V 230V switch on the power supply 4 Verify if the battery on the motherboard provides 3VDC Install a new battery if it does not If there is no video 1 Try re...

Страница 84: ...battery on the motherboard provides 3VDC Install a new battery if it does not 2 Conirm whether your power supply provides adaquate and stable power Other problems 1 Try searching keywords related to y...

Страница 85: ...t or a copy of your invoice marked with the date of purchase is required By calling your vendor or going to our RMA website http event asrockrack com tsd asp you may obtain a Returned Merchandise Auth...

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