3 of 34
PlugLink HD AV Eco Adapter User’s Guide
Contact Information
For more information about the PlugLink HD AV Eco Adapter or any of Asoka’s other
leading-edge solutions, please contact us using any of the following methods:
z
Voice calls: We welcome your calls Monday through Friday, from 9:00 am to 5:00 pm
Pacific Time at (408) 550-8167. Voice mail is available during non-business hours.
z
Email: If you prefer, you can send information requests to our e-mail address:
.
z
Fax calls: You can also send your requests for information to our 24-hour fax number:
(408)884-2390.
z
Web site: Our Web site contains valuable information about our products, solutions,
and services. We encourage you to visit us at
http://www.asokausa.com
.
Getting Help
Asoka USA backs its products with unparalleled customer service and technical support for
our valued customers.
Customer Service
Customer service, the customer-satisfaction arm of Asoka USA, is available Monday through
Friday, from 9:00 am to 5:00 pm Pacific Time, by calling (408) 550-8173 or emailing
.
Technical Support
Please provide the following information about the problem:
Technical support is available Monday through Friday, from 6:00 am to 6:00 pm Pacific
Time, by calling (408) 550-8173 or through email at
.
z
Product name, model number, part number (if applicable) and serial number
z
System configuration, including a description of the devices connected to your PlugLink
HD AV Eco Adapter
z
The circumstances surrounding the error or failure
z
A detailed description of the problem and what has been done to try to solve it
