ASCOM Myco 2 Скачать руководство пользователя страница 96

Страница: 96 / 112

TD 93066EN

User Manual
Ascom Myco Smartphone

19. Troubleshooting

14 May 2018 / Ver. K

19.

Troubleshooting

This chapter contains information on how to solve common problems and warning messages.
Go through the lists below if you encounter any problems. If these lists does not solve your

problem, contact your system administrator.

This chapter includes the following sections:
•

19.1 Operational Problems

on page 89

•

19.2 Warning Messages

on page 90

NOTE: If other handsets are having similar problems, it might be a system error.

Содержание Myco 2

Страница 1: ...User Manual Ascom Myco Smartphone...

Страница 2: ...ant place in the document example see 21 Document History on page 93 Click the blue link to read the relevant section To return to the original page after viewing a cross referred page in Adobe Reader...

Страница 3: ...dset Overview 10 3 1 1 Home Button 11 3 1 2 Volume Button Up and Down 11 3 1 3 Power Button 11 3 1 4 Back Button 12 3 1 5 Overview button 12 3 1 6 Proximity Sensor 12 3 1 7 Multifunction and Alarm But...

Страница 4: ...2 4 14 1 Availability Status Indication 32 4 14 2 Set the Availability Status 33 5 Calling 35 5 1 Answer or Reject a Call 35 5 2 Make a Call 36 5 2 1 Call Using the Numeric Keypad 36 5 2 2 Call Using...

Страница 5: ...Group Call 45 5 7 1 Join a PTT Call Session 46 5 7 2 Use the PTT Call Screen 47 5 7 3 Reject a PTT Invitation 48 5 7 4 Rejoin a PTT Call Session 48 5 7 5 Start a PTT Group Call Session 49 6 Contacts...

Страница 6: ...Activate or Deactivate the Man Down and No Movement Alarms 66 10 2 2 Man Down and No Movement Indication 67 10 2 3 Cancel a Man Down or No Movement Alarm 67 10 3 Automatic Call after Alarm 68 11 Noti...

Страница 7: ...2 5 Hearing Aid Compatibility 85 16 3 Languages Settings 85 16 4 Time and Date Settings 85 16 5 Telephony Settings 85 16 5 1 Use the Power Button to End Calls 85 16 6 Admin Settings 85 16 7 About Phon...

Страница 8: ...102 A 2 1 Exposure to Radio Frequency Signals 102 A 3 Regulatory Compliance Statements USA and Canada Only 102 A 3 1 FCC and ISED Compliance Statements 102 A 3 2 Exposure to Radio Frequency Signals 1...

Страница 9: ...quiring deeper knowledge about the handset Prerequisites Before the handset can be used an administrator must do the following 1 If the Cellular handset version is used insert a micro SIM card from a...

Страница 10: ...lert Handling Software is not intended to be used in connection with active patient monitoring to be relied upon in deciding to take immediate clinical action or for diagnostic purposes Furthermore th...

Страница 11: ...he Unite CM Unite CS MDM Mobile Device Management Micro SIM A SIM card standard with a smaller form factor compared to a full size SIM or a mini SIM card NFC Near Field Communication A set of communic...

Страница 12: ...ers to IEEE 802 11a 802 11b or 802 11g network Wi Fi The commonly understood name for wireless LAN networks Used generically when referring of any type of 802 11 network WLAN Wireless Local Area Netwo...

Страница 13: ...R code Man down and No movement alarms Push to Talk PTT group call Location Ascom IRd AP Ekahau RTLS Cisco MSE and GPS on the cellular versions NFC Supporte Shared Phone a Only available for Ascom Myc...

Страница 14: ...e battery from the handset 2 The SIM card slot is located under the clip Press the upper part of the clip to open it fully and insert the micro SIM in the SIM card slot in the direction as shown on th...

Страница 15: ...r to the Configuration Manual Ascom Myco Smartphone for information on how to configure Easy Deployment in the Wi Fi system If the handset is successfully installed after the Easy Deployment process b...

Страница 16: ...App view tap Setup 2 Turn the handset horizontally and position the handset so that the QR code fits within the scanning window Figure 2 Scanning of QR code 3 If the scan is successful the Setup app...

Страница 17: ...Deployment is available the handset can be manually installed through the admin settings menu Refer to the installation chapter of the Configuration Manual Ascom Myco Smartphone NOTE Quick setup by sc...

Страница 18: ...ollowing sections 3 1 Handset Overview on page 10 3 2 Accessories on page 13 3 1 Handset Overview Figure 4 Overview of the handset externals 1 Speaker 2 Front microphone main 3 Charging connector Head...

Страница 19: ...m sleep mode refer to 4 2 Wake and Unlock the Handset or Lock and Put It to Sleep on page 15 The Home button can also be used for this functionality Press to put it to sleep refer to 4 2 Wake and Unlo...

Страница 20: ...handset can be programmed for different kinds of functionality such as Place a call Act as a walkie talkie button see 5 7 Push to Talk Group Call on page 45 For alarm functionality see 10 Personal Al...

Страница 21: ...entify the handset belonging to for example a workgroup shift or role CR5 Charging rack The charging rack CR5 charges up to six handsets at the same time Charging time fully depleted battery Approx 3...

Страница 22: ...Touchscreen on page 16 4 6 Use the Keyboard on page 18 4 7 The User Interface on page 18 4 8 Shortcut Drawer on page 21 4 9 Use Apps on page 22 4 10 Battery Level Indication on page 23 4 11 Charge th...

Страница 23: ...is avoids unintentional display taps as it locks the screen 4 2 1 Screen Lock A screen lock on the handset is used to prevent any unauthorized access To access a handset with an activated screen lock...

Страница 24: ...he main handset display has a touchscreen with full support for standard Android gestures such as tap drag swipe and stretch and pinch Tap Tap touch the display with a finger to Open or select an item...

Страница 25: ...zoom in further Zoom out if already zoomed in Drag Some objects can be moved for example apps or unhandled alerts in the Alert view Tap and hold and drag the object to move it Swipe Swipe to answer a...

Страница 26: ...m the pop up menu Tap the Shift 123 or buttons to change to uppercase number or special character entry modes Edit Text Do the following to edit text 1 Tap and hold the text to enter the text selectio...

Страница 27: ...ient monitors and nurse calls are shown in order of in order of arrival The highest prioritized or oldest alert that has not been handled is shown in the top bar above the alerts The top bar also has...

Страница 28: ...pp shortcut bar in the upper part of the App view is used to add shortcuts to often used apps The app shortcut bar can contain up to five app shortcuts Add an App Shortcut Tap and hold an app and drag...

Страница 29: ...th the rest of the screen dimmed The icons in the drawer including badges mirror the icons in the App view see 4 7 2 App View on page 19 Depending on configuration the name of the shortcut in the draw...

Страница 30: ...the following Swipe down anywhere on the screen Tap anywhere on the screen except for on the shortcut drawer Press the home button this directs the user to the Alert view Press the back button 4 9 Us...

Страница 31: ...le lithium ion battery To charge it use either a Charging Rack or a Micro USB cable A Charging Rack for the handset or the battery is recommended for fastest and most reliable charging 1 Only availabl...

Страница 32: ...ack TIP For instructions on how to remove and insert the handset battery see 4 12 Change the Battery on page 26 1 Place the Battery Pack in one of the Battery Charging Rack slots 2 Slide the battery l...

Страница 33: ...ndset indicates charging differently depending on configuration and charging device The default configuration shows a special charging screen on the handset display while placed in a Charging Rack Whe...

Страница 34: ...a charging battery icon in the status bar and a Charging XX text on the lock screen where XX is the status of the current battery level in percentage 4 12 Change the Battery The handset Battery Pack i...

Страница 35: ...The NFC antennaa is inside the battery Changing to a third party battery will make NFC unusable a Only available for Ascom Myco 2 NOTE If the battery replacement is done within WiFi network coverage...

Страница 36: ...ock the screen 3 Tap Log in Figure 13 Unlocked screen when not logged in on a handset 4 If previous users have logged in on the handset and the recent users list is enabled a login screen appears Othe...

Страница 37: ...user name and password in the corresponding boxes Figure 15 Login screen Tap Log in to log in Tap or press the Home button to cancel the login 4 13 2 Login Reminder If login is required for the hands...

Страница 38: ...In on page 28 To Log In from an Unlocked Handset 1 Tap on the login reminder 2 Continue with step 4 6 in 4 13 1 Log In on page 28 4 13 3 Log Out TIP The handset can be configured to automatically log...

Страница 39: ...e users from having to type their user name each time To open the recent users list 1 Tap in the User ID box or if a user name is already chosen tap Change below the user name 2 The recently used user...

Страница 40: ...ntacts apps etc For more information on how to configure the shared phone functionality refer to the chapter Handset Configuration Login Shared Phone in the Configuration Manual Ascom Myco Smartphone...

Страница 41: ...tus can be selected from either the Alert view or through the notification on the lock screen In the Alert view tap the top bar Figure 21 Top bar On the lock screen tap the notification that says Tap...

Страница 42: ...tification 2 In the Set your status menu tap to change the availability status or tap Log out to log out if login is enabled on the handset Figure 23 Set your status menu NOTE The handset can be confi...

Страница 43: ...tion will explain how to answer and reject calls on the handset Figure 24 Incoming calls on a locked and unlocked screen WiFi NOTE Phone app functionality may differ depending on system configuration...

Страница 44: ...screen On the incoming call screen Tap to answer the call Tap to reject the call 5 2 Make a Call Calls are made by manually dialing the phone number tapping a recent call in the call list or by using...

Страница 45: ...umber 3 Tap a contact phone number to place a call or tap to return to the keypad Figure 27 Call list in the phone app 5 2 3 Call Using the Central Phonebook The central phonebook is a search function...

Страница 46: ...will appear below the search field 4 Tap on a contact to open the contact card 5 Tap on the phone number displayed on the contact card to make a call 5 2 5 Call From the Lock Screen A small phone icon...

Страница 47: ...e wait section is indicated with a in the number sequence Figure 29 Number sequence with wait sections TIP Several wait sections can be added at different places in a number sequence Both wait section...

Страница 48: ...ialogue window Ask for every call Ascom VoIP Wi Fi and Cellular 3G 5 3 End a Call Tap the red button with the phone icon on the bottom of the screen to end an ongoing call 5 4 Functions during a Call...

Страница 49: ...he call screen for cellular simply press again 5 4 4 Put Call on Hold Tap Hold during a call to put the call on hold The text On hold is shown on the call screen Tap Hold again to return to the call 5...

Страница 50: ...at number Transfer the First Call to the Second Call It is possible to transfer two calls to each other The following transfer options are available when more than one call exists Tap Transfer calls t...

Страница 51: ...end the conference call simply press the red End conference call button 5 4 10 Navigate the Handset during a Call It is possible to exit the phone app and navigate the handset user interface without d...

Страница 52: ...tton To answer a call without using the headset refer to 5 1 Answer or Reject a Call on page 35 5 5 3 Headset Functions During a Call A short press on the main headset button while in a call will hang...

Страница 53: ...ing voicemail messages is shown on the badges The number on the Alert and App view badges also includes missed calls The icons and badges indicating voicemail messages disappear after you have listene...

Страница 54: ...invitation automatically start in mute mode or start in loudspeaking mode depending on the configuration of the invitation 2 The handset is connected to the PTT session and the push to talk call scre...

Страница 55: ...the button is released TIP If configured the Multifunction button on the top of the handset can also be used as a push to talk button Tap Speaker to enable disable the loudspeaker Use the Volume up or...

Страница 56: ...g the session After 60 seconds all types of invitations are automatically either closed or rejected All PTT invitations received can be found in the alert view Even if the PTT session invitation was r...

Страница 57: ...rted from the handset if one or more PTT group calls has been pre configured Do the following to start a PTT session 1 In the App view tap PTT 2 In the Select session to initiate list tap the session...

Страница 58: ...k up a Contact in the Central Phonebook 1 In the App view tap Contacts 2 Tap CPB in the upper right part of the screen to open the central phonebook 3 Type a name in the First Name or the Last Name fi...

Страница 59: ...t 5 Tap the back arrow in the upper part of the screen to save the new local contact To cancel the creation of a new contact tap the overflow menu at the top right of the screen followed by Discard ch...

Страница 60: ...stem configuration color icon location information alert time Scroll the alert list to show additional alerts In the example shown in Figure 38 a nurse call alert has just been triggered in room 103 W...

Страница 61: ...mode the alert type location and priority of active alerts is shown in the top display If several alerts are active at the same time the alerts are cycled with the highest prioritized and oldest alert...

Страница 62: ...on shown in the top bar The top bar can also be used to show availability as in the example below To enable this instead of alert information the value Login Enable user availability status needs to b...

Страница 63: ...ne call and are indicated by Red frame around the alert LED beacon flashing in the color of the alert Icon Siren Vibration 7 4 Alert Classification The following can be used to classify alerts 7 4 1 C...

Страница 64: ...n Purple Pink Dark Red Brown Grey White Black The table below is an example of how colors are used to show priority for patient monitoring systems Priority Color Priority Used for Event Indications if...

Страница 65: ...tegory of the alert for example a nurse call or a lab result The following icons are available Icon Description Anesthesia delivery unit Assistance call Blood filter Blood gas analyzer Category A Cate...

Страница 66: ...to the left of the time stamp on the alert Figure 43 Pending alert indicated with a blue dot The number of pending alerts are indicated by A counter on the top bar Lab result Lavatory call Medical cal...

Страница 67: ...ber of pending alerts shown in the top display 7 6 Alert Response Options Alerts often requires you to respond for example to accept an alert or to indicate that you are busy Below are examples of ale...

Страница 68: ...eart rate monitor alert containing an attachment indicated with a small clip icon To show an attachment in full screen view 1 Accept the alert and the next layer of options displays If the alert is in...

Страница 69: ...Alerts 61 14 May 2018 Ver K Figure 49 Attachment in full screen 7 8 View Alerts on a Locked Handset Active alerts are shown on the lock screen Refer to 11 4 Lock Screen Notifications on page 71 for d...

Страница 70: ...This chapter includes the following sections 8 1 Write and Send Message on page 62 8 2 Reply to Message on page 63 8 3 Search for Message on page 63 8 4 Copy Delete and Forward Messages on page 63 8...

Страница 71: ...iteria Tap to clear the Search field Tap to return to the main Conversation view 8 4 Copy Delete and Forward Messages 1 Tap and hold a message inside a conversation to show the message option menu 2 T...

Страница 72: ...nual Ascom Myco Smartphone 8 Messaging 64 14 May 2018 Ver K 2 In the menu that appears tap Add contact to add the contact to the phonebook TIP Refer to 6 Contacts on page 50 for instructions on how to...

Страница 73: ...Myco handset is equipped with an NFC implementation making it possible to use the handset for NFC related tasks such as easy deployment which is further described in 2 2 2 Install Using QR Codes and...

Страница 74: ...ggered This also applies to the Man Down and No Movement Alarm The handset can be programmed to automatically call a predefined number after the alarm has been sent see 10 3 Automatic Call after Alarm...

Страница 75: ...ash Warning on the top display a warning message popup on the front display see Figure 51 and Figure 52 Figure 51 Man down warning message popup on a locked handset with PIN or password protection Fig...

Страница 76: ...he following modes Normal mode The call is established as an ordinary call Loudspeaker mode Loudspeaker mode is used by default during the call Monitor mode A one way hidden call where the called part...

Страница 77: ...ions can be indicated by sound and vibration 11 1 1 Sound Pressure Levels Sound pressure level range for adjustable auditory signals 43 24 dB 70 72 dB 11 2 Color Coded LED Signals The LED priority bea...

Страница 78: ...unless a crisis priority 1 is received in which case the beacon flashes red NOTE The colors used may differ depending on system configuration Color Light Pattern Type Level Red Flashing then steady P...

Страница 79: ...unt of shown content of the notifications on the lock screen can be set to Show all notification content Notifications and all of their content are shown on the lock screen Show all notifications but...

Страница 80: ...ock the handset 2 You are now taken straight to the message alert that prompted the notification Interact with a Message or Alert Directly on the Lock Screen Tap and hold on a notification and swipe d...

Страница 81: ...tification will open up the alert in the same way as in the alert view i e in full screen See chapter 7 Alerts on page 52 for details on how to handle alerts If additional unhandled alerts are waiting...

Страница 82: ...until the alarm has been sent successfully A successfully sent alarm is indicated with a marker on the notification Figure 60 Alarm notification Warnings Warning notifications from the system are show...

Страница 83: ...on to take action on it or swipe down to reveal additional options Flick the notification to the left or right to dismiss a notification from the notification drawer Tap to clear all notifications fro...

Страница 84: ...rts refer to 7 4 2 Icons on page 57 a System dependent NOTE This is not a complete list of icons Icons used for notification can differ depending on the system configuration Notification Icon Indicate...

Страница 85: ...stock apps that can be added to the handset by a system administrator The actual apps on the handset will differ depending on configuration Icon App Name Functionality Browser Access the Internet Cal...

Страница 86: ...configuration4 PTT Start a push to talk group call 5 7 Push to Talk Group Call on page 45 Settings Change the handset configuration 16 Settings on page 83 1 Only available for Ascom Myco 2 GMS handset...

Страница 87: ...Google Play Movies TV makes it possible to watch movies and TV shows purchased or rented on Google Play Google Play Store Download Android apps to your handset using the Google Play Store Youtube You...

Страница 88: ...2 Gallery The gallery contains all photos and images stored on the handset To open the gallery In the App view tap Gallery 13 3 Screenshot Do the following to capture an image of the handset screen Pr...

Страница 89: ...r window The app continuously scans for a barcode A successful scan is indicated with a beep and a vibrating handset 3 The result from a successful scan is displayed in the app The actual functionalit...

Страница 90: ...es app can provide the following functionality Open an App or a Webpage A URI action shortcut can be used to start an app on the handset or to open up a specific webpage in the browser If user added i...

Страница 91: ...ed either automatically or manually Automatic Adjustment 1 In the Settings app tap Display 2 Select the Automatic brightness check box to let the handset automatically adapt the brightness of the disp...

Страница 92: ...nd then tap Rotate top display 2 Set the rotation to On or to Off 16 2 Sound Settings Sound settings such as volume and ringtones 16 2 1 Volumes 1 In the Settings app tap Sounds and then tap Volumes 2...

Страница 93: ...ings app tap Telephony 2 Select the Power button ends call check box to enable the functionality 16 6 Admin Settings The admin settings menu can only be accessed by system administrators refer to the...

Страница 94: ...an only be used in the area that is covered by the system Outside this area the handset loses contact with the system The signal strength icon will display a low signal strength The notification shows...

Страница 95: ...ace the Color Pad for the Hinge Type Clip Pads with different colors can be attached to the hinge type clip for easy identification of the handset The different colors can for instance represent a wor...

Страница 96: ...n problems and warning messages Go through the lists below if you encounter any problems If these lists does not solve your problem contact your system administrator This chapter includes the followin...

Страница 97: ...otifications volume is silent or vibrator only or the loudspeaker is defective Increase the volume by pressing the Volume up button or by adjusting the slider in Settings Sound Volumes Ringtones notif...

Страница 98: ...smartphones Message Details Shown when automatically logged out from the handset This most commonly happens when the same user logs in on a different handset using a shared phone The Wi Fi or DECT co...

Страница 99: ...te CM Unite CS and the PBX has been lost Wi Fi or DECT calls are unavailable and no new alerts or messages can be received Wait until the connection is restored The telephony connection has been lost...

Страница 100: ...EN Configuration Manual Unite Connectivity Manager TD 92735EN Configuration Manual Unite Communication Server TD 92761EN Data Sheet CR5 Charging Rack TD 93053EN Data Sheet CR6 Battery Charging Rack TD...

Страница 101: ...on page 81 Renamed Chapter Description to Handset Description Chapter Alert View to Alerts Chapter Conversation to Messaging Updated 1 3 Abbreviations and Glossary User Manual on page 3 2 2 Install an...

Страница 102: ...honebook on page 37 5 4 Functions during a Call on page 40 20 Related Documents on page 92 Removed SH1 from the document title Added 3 1 8 Top Display on page 12 4 13 Unite Log In or Log Out on page 2...

Страница 103: ...vanced dialing techniques MYCO 3910 5 4 3 Show the Keypad on page 41 New section describing how to show the keypad during a call 5 6 Voicemail on page 45 New section about voicemail MYCO 4694 7 2 3 Lo...

Страница 104: ...phonebooks to make a call 5 7 Push to Talk Group Call on page 45 Added a Note saying that the handset cannot receive call while in a PTT call 6 Contacts on page 50 Updated the whole chapter 7 2 Alert...

Страница 105: ...release MYCO 7050 7 1 Alert View on page 52 The Alert view can store up to 100 alerts MYCO 5969 7 2 4 Top Bar on page 54 The number of pending alerts now shown in the top bar MYCO 5113 The table belo...

Страница 106: ...on page 71 11 5 Status Bar on page 72 11 6 Notifications on page 73 18 3 Replace the Color Pad for the Hinge Type Clip on page 87 Appendix A Safety Precautions on page 101 updated legal information Ge...

Страница 107: ...lert View on page 52 added a note about indications of more available information for alerts in the alert list 7 2 4 Top Bar on page 54 7 3 Prioritization of Alerts on page 54 separated this section f...

Страница 108: ...een Notifications on page 71 13 Camera and Gallery on page 80 K 14 May 2018 Updated 1 Introduction on page 1 1 3 Abbreviations and Glossary User Manual on page 3 1 4 Features on page 4 2 2 1 Install U...

Страница 109: ...d by an Authorized Service Center only Changes or modifications to the equipment not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment...

Страница 110: ...sure distance of 1 5 cm Use of device accessories and enhancements may result in different SAR values SAR values may vary depending on national reporting and testing requirements and the network band...

Страница 111: ...sure and should be avoided A 3 3 Band Restrictions Canada The band 5150 5250 MHz is restricted to indoor only operation A 4 Precautions and Environmental Requirements A 4 1 Handset Avoid volume levels...

Страница 112: ...e Do not allow the metal contacts on the battery to touch another metal object This could short circuit and damage the battery Do not leave the battery where it could be subjected to extremely high te...

Результаты поиска

Содержание Myco 2

Отзывы:

Бренды по названию

Популярные бренды

ASCOM Myco 2, Руководство пользователя

Результаты поиска

Содержание Myco 2

Отзывы:

Бренды по названию

Популярные бренды