ASCOM Myco 2, Руководство пользователя

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TD 93066EN
User Manual
Ascom Myco Smartphone
19. Troubleshooting
89
14 May 2018 / Ver. K
19.1 Operational Problems
Fault Probable Cause Action/Comment
No network.
The handset beeps
once a minute (for
max 30 minutes) in a
low tone, followed by
a high tone (if
enabled, the vibrator
also follows the
beeps).
The handset has lost connection
and is in one of the following
states:
- No network
- No access
- Voice only
- Messaging only
Acknowledge the warning
notification or, press the
Volume down button (the
later keeps the dialog window
visible).
You can configure the beep
to Sound off, or Sound once
(for each new state), contact
the system administrator.
Note: When leaving a bad
state for another bad state,
the warning notification
reopens, and the beep
sounds again (if enabled).
Nothing is displayed
on the front display.
The battery is empty, the screen
is broken, or the handset is
defective.
Charge/replace the battery, or
contact the system
administrator.
Front display is too
dark.
Brightness is too low, or on
automatic
.
Manually select the
brightness level, refer to 16.1.1
Change Brightness on page
83.
No ringtone when a
call is received, or no
sound when an alert/
notification is
received.
The ringtones and notifications
volume is
silent
, or
vibrator only
,
or the loudspeaker is defective.
Increase the volume by
pressing the Volume up
button, or by adjusting the
slider in
Settings > Sound >
Volumes > Ringtones &
notifications
, or contact the
system administrator.
Not possible to select
a louder ring volume
than
Silent
.
Minimum volume
is configured
as a value other than
Silent (no
restriction)
, restricting the
handset from setting the volume
to silent.
Ask an administrator to
change the
Minimum volume
parameter to
Silent (no
restriction)
, refer to the
Configuration Manual, Ascom
Myco Smartphone .
Wrong time, or wrong
date.
The handset hasn't received the
right time and date from the NTP
server.
Restart the handset. If the
time, or date, is still wrong,
contact a system
administrator.
Time and date should be set
manually, if the handset
operates in DECT mode and
no Wi-Fi connection is
available.
The handset calls an
emergency number
when trying to call
another handset, or
when calling an
international number.
NOTE: Cellular
handset version only.
The number sequence begins
with the same numbers as an
emergency number. Usually the
handset receives a list of locally
used emergency numbers from
the SIM card, but if no SIM card
is inserted a general list of
possible emergency numbers is
used instead.
If the handset is used without
a SIM card, insert a SIM card
to limit the number of possible
emergency numbers.