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  MONITOR MASTER – PRODUCT PORTFOLIO STATIONARY TESTING 

vodafone spain 

Based  in  Madrid,  Vodafone  Spain  is  a  wholly  owned  subsidiary  of 

Vodafone International. At the end of 2008 Vodafone Spain served more 
than 16 million customers via GSM & UMTS. Vodafone’s innovative wireless 
products and services help empower people to connect to those who matter 
most. Vodafone Spain is the second-largest operator in Spain and multiple 
independent quality studies continue to rank Vodafone Spain as the best 
operator in Spain for call and data quality. 

Vodafone Spain currently has more than 20 Monitor Master probes 

in their network, and has plans to add more. They use Monitor Master for 
service monitoring 7x24, network performance monitoring 7x24, revenue 
assurance testing, roaming testing, provisioning testing, service audits, and 
quality assurance.

They  test  and  monitor  many  services  within  the  national  network, 

including:

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  Service monitoring, performance, and quality assurance:

 

-  Transfer balance

 

-  Customer care assistance menus

 

-  Query balance

 

-  Vodafone live (Mobile TV [radio and network interfaces], 
  Real tones download, Games download, MP3 download, and 
  advertising)

 

-  Instant Messaging

 

-  MMS (P2P, P2P [inter-carrier] and Premium services [MO and MT])

 

-  Web applications

 

-  Product provisioning

 

-  MVNOs services

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  Revenue Assurance in local and roaming (calls, messaging, data 

sessions and roaming services)

n

  Service audits (VF live and provisioning)

n

  Regression testing (IT releases)

Some of the specific test cases used in the above tests include:

n

  USSD stage 2 for interactive menus

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  Voice quality testing using the PESQ algorithm to produce MOS 

scores in a full mesh configuration

n

  Video quality testing using the VMOS algorithm to produce scores 

in a full mesh configuration

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  VF live browsing and content audit to produce a list of failures 

inside the portal

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  General purpose test scenarios (voice, video, USSD Stage 1 and 2, 

USSD Callback, SMS, MMS, data sessions) allow us to test most of 
the services locally and roaming using different devices, A and B 
subscribers, carriers, bearers, etc.

“Quality is extremely important to us. 
to ensure this we have implemented 
monitor master throughout our entire 
product service lifecycle, from testing 
a new service in pre-launch mode to 
regression testing and monitoring 
on launched services. monitor master 
has really been a key component, and 
enabler, for improving our revenues, 
costs and of course customer satisfac-
tion!”

Jose gonzalez, director Products, services & 

innovation, vodafone spain, madrid

Customer reFereNCe

Содержание DURAALARM - 1

Страница 1: ...ol on the market Your Challenges n You want to know your subscribers are getting a good service and be able to prove it n Some problems can t be detected from inside the network n If there s a problem you need to know immediately n When there is a problem you need detailed information to fix it fast n You need to monitor a wide range of services now and even more in the future Our Solution n Monit...

Страница 2: ...ld and are centrally controlled by the Quality Manager management system Central Management Quality Manager provides easy access to test scheduling test script editors data warehousing and reporting engines a single point of access to control and benefit from the whole system SIM Multiplexing Each modem in an agent uses a local SIM card or a SIM stored in a cen trally located SIM server Any SIM in...

Страница 3: ...ormation at the same time With its ability to simulate a user performing a wide range of activi ties on a mobile device Monitor Master is the most comprehensive test and monitoring platform on the market n Voice Calls n Voice Quality PESQ n Voicemail n iPhone Visual Voicemail n Ringback Tones n IVR DTMF n Web Browsing n Web 2 0 n IP Testing n Video Streaming n Video Quality MOS n SyncML n Mobile B...

Страница 4: ...rease performance and availability Story Boarder Test Modeling Story Boarder enables quick and easy test modeling through its drag and drop interface allowing prewritten modules such as Download FTP and Browse Page to be linked together and appropriately configured forming a deployable test scenario With hundreds of prewritten modules to choose from it s easy to create a test that closely matches ...

Страница 5: ... Office Reporting Platform Box Office is our tool for creating and running reports based on test data Box Office uses a scalable secure and customisable framework that allows developers to modify existing standard reports or create new reports to suit the exact requirements of the end users Some of the benefits of Box Office n Easily customizable n Wide variety of report types and graphs available...

Страница 6: ...integration of USB devices such as modems for mobile broadband testing Each agent is capable of running tests developed with Story Boarder the test creation tool and automatically updates the data warehouse with test data and metrics once a test has completed Agent X1100 The Agent X1100 is a rack mountable 19 rack 3U high hardware appliance designed for large volume service testing It is capable o...

Страница 7: ...robes delivering several hundreds of SIM images The SIM multiplexing platform supports SIM cards and Universal SIM cards USIMs Agent GSM Module Emulator SIM Server SIM card Reader Agent Agent GSM Module Emulator Flow of SIM Details on Remote Network Country A Agent Country B Test modeling Test planning Ad hoc testing Resource allocation Device characteristics Monitor Master Quality Manager Device ...

Страница 8: ... IVR systems sending DTMF tones and recording and comparing audio where required This capability allows Monitor Master to dial up voicemail systems leave voicemails wait for notifications and retrieve voicemail checking the automated audio played by the voicemail system along the way It provides KPIs for each interaction made In a similar way Ringback tone services can be tested from subscription ...

Страница 9: ...ant messaging applications As with all Monitor Master tests it can interact as a user would and record data about a variety of interactions such as presence checking login logout and message delivery and receipt Email SMTP POP3 and IMAP email protocols including IMAP SSL secure email are all supported with the system BlackBerry Monitor Master can check email trip times to and from BlackBerry de vi...

Страница 10: ...tones in a call to the automated IVR top up system By checking the balance before and after this interaction Monitor Master can decide if the top up has worked successfully Revenue Assurance Revenue Assurance can be tested for prepay subscribers by checking the balance before and after a service test to ensure that the subscriber has been charged correctly Any combination of the services mentioned...

Страница 11: ... for voice calls The standard provides a numerical indication of the perceived quality of the call The MOS approach is now applied to video content using a number of algorithms to calculate a video MOS based on a non intrusive analysis of received content Monitor Master dynamically accesses video stream content over the air or via a LAN connection and calculates the video MOS as would be experienc...

Страница 12: ... WEB 2 0 Web 2 0 is a term that encompasses user generated content commu nication interoperability and collaboration using a host of different access technologies and devices The future will involve more and more third par ties delivering services through these technologies Web 2 0 is here now and this translates to real challenges for testing and monitoring For example how would you test Twitter ...

Страница 13: ... is the correct logo always available in the top right corner Image Analysis Using Monitor Master s powerful image analysis capabilities you can verify logos and images on your portal Monitor Master supports all image formats used by mobile content today and can extract and test aspects such as image dimensions color depth and animation frames Methods are also available for scoring an image agains...

Страница 14: ...ge minimum and maximum round trip times along with the percentage packet loss Third Party Integration Due to the flexibility of Monitor Master other data centric services can easily be integrated into a test scenario Skype SyncML VPN connectivity and iTunes are just a few examples of these VoIP Monitor Master can test VoIP either peer to peer between two VoIP parties where no SIP server is involve...

Страница 15: ...istics such as Idle Reports Neighbor Reports and HSDPA Channel statistics are also recorded in the trace files This data can be analyzed using Ascom s powerful Field Analyzer tool allowing users to drill down to pin point the exact cause of failed or poorly performing tests The signaling messages can also be processed by Monitor Master to produce n Precision timing points for KPI metrics e g ETSI ...

Страница 16: ...c testing to ensure new releases of VAS plat forms function correctly with particular device profiles The flexibility of Monitor Master makes this possible Application areas describe a general type of application for Monitor Master but Monitor Master is not limited to just these areas its flexibility means that more and more ways of deploying Monitor Master arise each year and the number of applic...

Страница 17: ...your com petitors you can better understand your position in the market in terms of service quality and availability and if need be improve it Summary Monitor Master is widely deployed to meet these needs and concerns for many operators around the world With its strong flexibility and dynamic reporting and alarm system Monitor Master helps our customers keep track of their services on a 24x7 basis...

Страница 18: ... on the receiving device For example if the receiving handset can t handle video has it been transcoded to an animated GIF image Interactive Control In addition Monitor Master supports live interactive control of test agents called Interactive Mode allowing test engineers to interact with the network and perform voice text or data functions This is perfect for quick ad hoc testing to give a real l...

Страница 19: ...offers an easy access solution for all your outbound roaming requirements where you can either run our standard scripts or provide your own custom scripts Mosaic is available in a wide variety of countries and locations around the globe contact your sales representative for more details Services Tested Any service supported by Monitor Master can be tested in a roaming scenario The most common roam...

Страница 20: ...ssive component used to trace the calls throughout the billing chain to identify revenue leakage and tariff consistency Key Points n Monitor Master creates CDRs for all test interactions n Correlate CDR records against network charging center CDRs n Automatic notification of billing irregularities n Integrated with CashBack for a complete turnkey revenue assurance solution Typical CDR KPIs MEASURE...

Страница 21: ...ming services and IREG confor mance When making a call in Interactive Mode the audio is linked to your PC microphone and speaker allowing you to listen and speak as if you were using a real phone Calls can be made between two handsets in the same interactive session Once an Interactive Mode session has finished call details are recorded in the central server database just like for a normal test al...

Страница 22: ...sed to grant editing rights to Box Office report developers Reports can also be viewed on the Safari browser on the iPhone for users on the move Source Data In addition to querying and displaying data stored in the Monitor Master data warehouse Box Office can query data from other databases and other database types SQL Server and Sun s MySQL Key Points n Web based n Provides wide variety of report...

Страница 23: ...gular expression matching and XPath analysis This kind of functionality has allowed our customers to integrate Monitor Master with their systems without extra cost For example n Connect to a UNIX charging server download billing files via FTP parse them and create KPIs from the results n Read prepay voucher numbers from a text file store them in a local database then load each voucher onto a SIM c...

Страница 24: ...loyees Training Courses Ascom offers a variety of training courses We can provide training at a location of your choice or at one of our training centers Standard Courses three day courses n User Training how to use the system n Administration Maintenance Training how to manage operation n Reporting Training how to develop and configure new Box Office reports n Advanced Scripting Training how to d...

Страница 25: ...saging MMS P2P P2P inter carrier and Premium services MO and MT Web applications Product provisioning MVNOs services n Revenue Assurance in local and roaming calls messaging data sessions and roaming services n Service audits VF live and provisioning n Regression testing IT releases Some of the specific test cases used in the above tests include n USSD stage 2 for interactive menus n Voice quality...

Страница 26: ...in the end they chosed to implement it with Monitor Master Roaming testing After trying a couple of other solutions Vodafone implemented Monitor Master for roaming testing in order to test their service from the customer s point of view Their previous solutions had only been able to test the services from a technological perspective providing no insight into the customer s experience Monitor Maste...

Страница 27: ...erational efficiency and consistent cost management Mission critical communication is the first focal point of our corporate strategy Weseemission criticalcommunicationascomprisingclient specific communication solutions that optimally address time critical requirements in the daily business and function quickly reliably and smoothly even in extreme conditions The second mainstay of our strategy is...

Страница 28: ...d Road Elstead Surrey GU8 6LB UK T 44 1252 705 705 F 44 1252 705 706 01 2010 Ascom Network Testing Inc monitor master_product portfolio_v12 tional structure that Ascom has today will be further optimized on both group as well as divisional levels As part of the concentration on the two divisions Wireless Solutions and Security Solutions internal processes will be reassessed and additional improvem...

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