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TECHNICAL,
SER
VICE & CARE
TECHNICAL,
SER
VICE & CARE
Err
or Codes and Symbols
Err
or Codes and Symbols
E3
•The meter is
sensing a used
test strip.
•The wrong
control solution
was used.
•Remove the test strip and
retest using a new test strip.
Wait until you see the flashing
blood drop on the display
before testing.
•If control testing, make
sure to use C
ontour
®
n
ext
control solution.
E4
Test strip
not inserted
correctly.
Remove and reinsert the test
strip properly (see page 8).
E5 E9
E6 E12
E8 E13
Potential
software or
hardware issue.
Remove the test strip and
retest using a new test strip.
If you continue to have
problems, contact Customer
Service. See the back cover
for contact information.
E7
Incorrect test
strip.
Remove the test strip and
retest using a new test strip.
Make certain that you are
using a C
ontour
®
n
ext
test strip.
E10
Invalid date or
time.
This error occurs only in
Communication mode. See
pages 24 - 25 to reset the
date or time. If you continue
to see this error, please
contact Customer Service.
See the back cover for contact
information.
What
You See
What You Should Do
What It
Means
E11
Abnormal
result.
Remove the test strip and
retest using a new test strip.
Be sure you wash and dry
your hands well and carefully
follow instructions in this user
guide. Only C
ontour
®
n
ext
test strips should be used.
Test result is
above
33.3 mmol/L.
•Wash and dry your hands
well and the test site.
Repeat the test using a
new test strip.
•If your result still flashes
HI,
contact your health care
professional immediately.
CAUTION: Glucose levels above
13.9 mmol/L may indicate a potentially
serious medical condition.
Test result
is below
0.6 mmol/L.
•Repeat the test using a new
test strip.
•If your result still flashes
LO,
contact your health care
professional immediately.
CAUTION: Glucose levels below
2.8 mmol/L may indicate a potentially
serious medical condition.
What
You See
What You Should Do
What It
Means
If you do not resolve the problem, contact
Customer Service. See the back cover for
contact information.
If you do not resolve the problem, contact
Customer Service. See the back cover for
contact information.
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