950-0047-04A
Page 53 of 69
Symptom
Possible Cause
Corrective Action
No video image on monitor.
•
CCU and/or monitor are not
ON and/or plugged in.
•
Equipment is not connected
properly or cable(s)
damaged.
•
Suspect camera head and/or
cable.
•
Camera head cable
connector not inserted
correctly or completely.
•
Plug CCU and/or monitor in
and/or turn power ON.
•
Confirm cable connections
and reroute video cables, if
necessary per interconnect
diagram. Check video cables
for damage, replace as
necessary.
•
Replace the camera head
with a working unit and verify
image on monitor. If image is
now viewed, the original
camera head and/or cable
were faulty, return them to
Arthrex for repair.
•
Insert camera head cable
connector completely into the
CCU’s camera head
receptacle on the front panel.
•
Check monitor using color
bars from the CCU.
•
Try the CCU on a different
monitor.
Poor color reproduction.
•
White Balance Issues.
•
White Balance camera head.
•
Check monitor settings using
color bars from the CCU.
•
Try the CCU on a different
monitor.
System does not boot up
correction./Banners do not
display or do not display
properly.
•
Improper shut down of CCU.
•
Power down device, wait 3
minutes, and restart system.
AR-3200-1013 Tablet will not
connect to CCU.
•
Software Incompatibility
•
SynergyUHD4 Software must
be updated to v4.13.1 or
newer.