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Following are a few common problems that may occur during operation. Here are
some suggestions for easy troubleshooting:
A. The unit does not work, no light and the fan does not work
1. Check the connection of power and main fuse.
2. Measure the mains voltage on the main connector.
3. Check the power on LED.
B. Not responding to DMX controller
1. DMX LED should be on. If not, check DMX connectors, cables to see if link
properly.
2. If the DMX LED is on and no response to the channel, check the address
settings and DMX polarity.
3. If you have intermittent DMX signal problems, check the pins on connectors or on
PCB of the unit or the previous one.
4. Try to use another DMX controller.
5. Check if the DMX cables run near or run alongside to high voltage cables that
may cause damage or interference to DMX interface circuit.
C. One of the channels is not working well
1. The stepper motor might be damaged or the cable connected to the PCB is
broken.
2. The motor’s drive IC on the PCB might be out of condition.
7. Trouble shooting
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1. Safety Instructions
Please keep this User Guide for future consultation. If you sell the unit to another
user, be sure that they also receive this instruction booklet.
Unpack and check carefully there is no transportation damage before using
the unit.
Before operating, ensure that the voltage and frequency of power
supply match the power requirements of the unit.
It’s important to ground the yellow/green conductor to earth in order
to avoid electric shock.
The unit is for indoor use only. Use only in a dry location.
The unit must be installed in a location with adequate ventilation, at
least 50cm from adjacent surfaces. Be sure that no ventilation slots are
blocked.
Disconnect main power before replacement or servicing.
Make sure there are no flammable materials close to the unit while operating as
it is fire hazard.
Use safety cable when fixes this unit. DO NOT handle the unit by taking its head
only, but always by taking its base.
Maximum ambient temperature is Ta: 40
.
℃
DO NOT operate it where the
temperature is higher than this Unit surface temperature may reach up to 85
.
℃
DO NOT touch the housing bare-hand during its operation. Turn off the power
and allow about 15 minutes for the unit to cool down before replacing or serving.
the event of serious operating problem, stop using the unit immediately.Never
try to repair the unit by yourself. Repairs carried out by unskilled people can
lead to damage or malfunction. Please contact the nearest authorized
technical assistance center. Always use the same type spare parts.
