18
Copyright © 2014 Arrive Systems, Inc. All rights reserved.
AIP-0800-801-QSG
Network
Connectivity
•
Troubleshooting
connectivity issues
within your Arrive
product when your
supported network
infrastructure is
otherwise working.
•
Troubleshooting
connectivity to
Arrive Server
environment.
•
Troubleshooting
internet connectivity.
•
Troubleshooting
other connectivity
issues that exist
outside of your Arrive
product.
•
Assistance with
unsupported
networks.
•
Installation,
troubleshooting
or configuration
of network(WAN/
LAN) security/cards/
cabling/hardware/
software.
•
Training.
•
Your own IT staff.
•
Your Internet
Service Provider
(ISP).
•
Your Arrive-
authorized
Business Partner.
•
Arrive
Professional
Services.
•
Your external
vendor.
Performance
•
Troubleshooting
Arrive
performance-
related issues.
•
Clarification and
guidance on
performance-
related
configuration
settings required
by your Arrive
product.
•
Configuring and
troubleshooting
vendor systems
(desktop operations
systems, Microsoft
Server and/or SQL
Server, IIS, SMTP,
firewall, antivirus,
security, remote
services, etc.).
•
Troubleshooting
stability, performance
or other problems
with hardware,
operating systems
(OS), database
platforms, Internet
Information Server
(IIS), browsers, etc.
•
Your own IT staff.
•
Your Internet
Service Provider
(ISP).
•
Your Arrive-
authorized
Business Partner.
•
Arrive
Professional
Services.
•
Arrive
Community.
•
Your external
vendor.
