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Copyright © 2014 Arrive Systems, Inc. All rights reserved.
AIP-0800-801-QSG
help with any aspect of the software’s implementation: installation, configuration, testing,
troubleshooting. You may also request help to meet unique requirements, specific to your
own implementation.
When new versions become available, software upgrades are free to all customers with
current CarePoint Foundation Maintenance coverage. Customers with current maintenance
coverage may purchase additional software and device licenses without having to repurchase
the original installation.
Through ongoing interaction with end users, our software is always improving and enhancing
it’s functionality. If existing functionality does not meet your requirements, you may make a
request for enhancements or feature upgrades. Arrive Technical Support will work directly
with you and our Development team to understand your requirement and determine if an
enhancement can be made available. Whenever possible, requested feature enhancements
are developed and released as part of the continuous improvement plan phased out releases
and you can be assured that new features will be available in the next released version.
Technical Support is available in two time zones - PST Monday - Friday, 9:00am - 5:00pm
(excluding some holidays) and GMT+4.00 Sunday - Thursday, 9:00 am - 5:00 pm. Please allow
up to 24 hours for response, though most inquiries are responded to same business day and
often within minutes of receipt.
To make a technical support request, please contact Arrive Technical Support (
netsupport@
arrivesys.com
).
Additional Resources
Our goal is to ensure that our customers receive exceptional service from the best resource
available to answer questions quickly and accurately. We work to resolve our customers’
product-specific questions and concerns however, when customers are experiencing issues
outside the scope of Arrive products, we will refer customers to the appropriate resource
who is best equipped to assist with those issues. These resources may be the customer’s
internal personnel, an Arrive-authorized business partner, a certified consultant, or a third-
party provider. Arrive Professional Services and Arrive Academy teams also offer a wide
variety of services.
Topics that are not covered under an Arrive CarePoint program, where an Arrive Customer
Support team member will proactively provide the most appropriate alternative resource,
include:
Training-Arrive Academy is the best resource for training, offering classroom training,
real-time Learning, custom training, self-study guides, and an annual customer conference.
Visit
Arrive Academy
to search and register for courses and products, monitor your learning
progress through training tracks, and join online communities with product experts and other
customers.
•
Performing software, product, application, or job-related activities, such as software
installation, data entry, creating reports, etc.*
•
Assisting with third-party software (installation, training, trouble-shooting, integration,
etc.).
•
Providing organization-specific consulting or consulting advice.
•
Repairing data or database issues caused by user error or third-party software.
