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Getting Started

About Your New Wideband Cable Modem

The Touchstone WBM760 Wideband Cable Modem is DOCSIS® or Euro-DOCSIS™

compliant with the following features:

•

Speed: much faster than dialup or ISDN service

•

Convenience: supports USB 2.0 (if equipped) and Ethernet; both can be

used simultaneously

•

Flexibility: provides high speed DOCSIS 2.0 data service or wideband

DOCSIS 3.0 data service

•

Compatibility: supports tiered data services (if offered by your cable

company)

What’s in the Box?

Make sure you have the following items before proceeding. Call your cable company

for assistance if anything is missing.

•

Wideband Cable Modem

•

Power Cord

•

Quick Installation Guide

•

USB Cable (if the Wideband Cable Modem has a USB port)

•

Ethernet Cable

•

Mini CD-ROM 80mm (if the Wideband Cable Modem has a USB port)

Note

: An adapter is required for slot-loading drives. Adapter is not included.

•

End User License Agreement

Touchstone WBM760 Wideband Cable Modem User’s Guide

Safety

Getting

Started

Installation

USB

Drivers

Ethernet

Conﬁguration

Usage

Troubleshooting

Glossary

Содержание Touchstone WBM760

Страница 1: ...nnection for use with either a single computer or home of ce Local Area Network LAN Some Wide band Cable Modems also provide a USB 2 0 connection You can connect two sep arate computers at the same ti...

Страница 2: ...nd recommendations in this document are believed to be accurate and reliable but are presented without express or implied warranty Users must take full responsibility for their applications of any pro...

Страница 3: ...rm to avoid risk of electrocution Use only power supply and power cord included with the equipment Equipment should be installed near the power outlet and should be easily accessible The shield of the...

Страница 4: ...the computer must be properly grounded to the building residence AC ground network All plug in cards within the computer must be properly installed and grounded to the computer frame per the manufactu...

Страница 5: ...he European Parliament and of the Council on waste electrical and electronic equipment WEEE WEEE could potentially prove harmful to the environment as such upon disposal of the Wideband Cable Modem th...

Страница 6: ...rvices if offered by your cable company What s in the Box Make sure you have the following items before proceeding Call your cable company for assistance if anything is missing Wideband Cable Modem Po...

Страница 7: ...le Modem to the nearest cable out let Splitter optional provides an extra cable connection by splitting a sin gle outlet into two You may need a splitter if you have a TV already con nected to the cab...

Страница 8: ...ing hardware con guration is the minimum recommended Computers not meeting this con guration can still work with the WBM760 but may not be able to make maximum use of WBM760 throughput CPU P4 3GHz or...

Страница 9: ...phone connectors you can purchase a longer cable if necessary at a computer retailer If you are connecting the Wideband Cable Modem directly to a computer or to an Ethernet hub or broadband router wit...

Страница 10: ...updated Avoid providing web or le sharing services over your Wideband Cable Modem Besides certain vulnerability problems most cable companies pro hibit running servers on consumer level accounts and m...

Страница 11: ...mance use high quality RG 6 type coax cable and minimize or eliminate splitters between the cable jack and the Wideband Cable Modem Note To prevent overheating your Wideband Cable Modem do not block t...

Страница 12: ...US light may be yellow or green to indicate a high speed or ultra high speed connection D Online indicates internet data transmission status E Link indicates the status of an Ethernet all models or U...

Страница 13: ...s this button B Ethernet connector yellow for use with a computer or home network LAN connection C USB connector if equipped blue for use with a computer USB connec tion D Cable connector for the coax...

Страница 14: ...included for mounting on plywood or studs two 6 x 1 5 38 1 mm self tapping screws not included the head diameter should be approximately 6mm 0 25inches Location Always position the Wideband Cable Mod...

Страница 15: ...all Then drive the screws into the wall leaving a gap of about 1 8 3 mm between the screw head and the wall If not using anchors just drive the screws 4 Orient the Wideband Cable Modem with the indica...

Страница 16: ...ne end of the yellow Ethernet cable to the yellow port on the back of the Wideband Cable Modem labeled Ethernet B and the other end to the Ethernet port on a computer hub or broadband router Recommend...

Страница 17: ...Make sure you have the following before attempting to install the USB drivers PC with CD ROM drive Note A mini CD adapter is required for slot loading drives Adapter is not included at least one free...

Страница 18: ...e Wideband Cable Modem WARNING Potential equipment damage Do not use a mini CD in a slot loading drive without using a mini CD adapter Damage to the drive may result A mini CD can be used in most tray...

Страница 19: ...ompts you for the location of the drivers Note The dialog indicates that the wizard is looking for the ARRIS RNDIS Remote Network Device Interface Speci cation driver for the Wideband Cable Modem Touc...

Страница 20: ...the second option to choose a speci c driver then click the Next button The wizard displays a list of search options Touchstone WBM760 Wideband Cable Modem User s Guide Safety Getting Started Install...

Страница 21: ...isc or CD ROM drive on most systems the CD drive is at D or E b Return to the Found New Hardware Wizard and click the Back button The wizard displays the previous screen shown in step 6 c Select Speci...

Страница 22: ...rs then displays a window indicating that the installation is complete 9 Click the Finish button Touchstone WBM760 Wideband Cable Modem User s Guide Safety Getting Started Installation USB Drivers Eth...

Страница 23: ...pter Damage to the drive may result A mini CD can be used in most tray loading drives without an adapter 2 Insert the mini CD that came with the Wideband Cable Modem package into the CD ROM drive 3 Pl...

Страница 24: ...ling the drivers then displays a window indicating that the installation is complete 5 Click the Finish button Touchstone WBM760 Wideband Cable Modem User s Guide Safety Getting Started Installation U...

Страница 25: ...SB 1 1 driver Follow these steps to obtain and install the driver 1 Download the zipped Vista USB driver from the ARRIS website at the fol lowing link http www arrisi com support usb index asp 2 Unzip...

Страница 26: ...ver software at the bottom right of the screen Vista will not nd the driver and displays the following window At the prompt select I don t have the disc Show me other options 7 Select Browse my comput...

Страница 27: ...ce Vista nds the driver software in the directory speci ed in step 8 in stallation is in progress as shown below Touchstone WBM760 Wideband Cable Modem User s Guide Safety Getting Started Installation...

Страница 28: ...installation is completed successfully Vista displays an icon with the message ARRIS TOUCHSTONE DEVICE Device driver software installed successfully at the bottom right corner of the screen Touchstone...

Страница 29: ...performed then you will need to remove the old Vista USB driver before installing the Windows 7 USB driver See Remov ing USB Drivers for instructions Previous Windows XP or older Systems If your Touch...

Страница 30: ...tial equipment damage Do not use a mini CD in a slot loading drive without using a mini CD adapter Damage to the drive may result A mini CD can be used in most tray loading drives without an adapter 1...

Страница 31: ...le between the Touchstone Cable Modem or Wideband Cable Modem and personal computer running Vista 4 Open the directory created in step 2 or during the original driver installa tion if you kept it 5 Lo...

Страница 32: ...ion for installations not using DHCP How to use this chapter The following list shows the procedures for modifying the TCP IP settings on the computer The procedure is slightly different depending on...

Страница 33: ...ections Local Area Connection 2 In the Local Area Connections Properties window highlight TCP IP by click ing on it one time then click on Properties Note If your computer has more than one Ethernet c...

Страница 34: ...new settings and OK again to close the Con gura tion window 5 You may have to restart your computer in order for your computer to obtain a new IP address from the network Touchstone WBM760 Wideband Ca...

Страница 35: ...own in this procedure 1 From the computer select Start Settings Control Panel and double click on the Network Connections icon in the Control Panel 2 Click the Con guration tab in the Network window t...

Страница 36: ...5 Click OK to accept the new settings and OK again to close the Con gura tion window 6 You may have to restart your computer in order for your computer to obtain a new IP address from the network Tou...

Страница 37: ...rnet interface for use with Touchstone prod ucts 1 Open the Vista Control Panel 2 Double click Network and Sharing Center Touchstone WBM760 Wideband Cable Modem User s Guide Safety Getting Started Ins...

Страница 38: ...uble click the Local Area Connection to open the Status window 5 If Windows requests permission to continue click Continue 6 Click Properties Touchstone WBM760 Wideband Cable Modem User s Guide Safety...

Страница 39: ...and Obtain DNS server address automatically unless instructed otherwise by your cable provider 9 Click OK to close the Properties windows Touchstone WBM760 Wideband Cable Modem User s Guide Safety Ge...

Страница 40: ...Ethernet interface for use with Touchstone prod ucts 1 Open the Windows 7 Control Panel 2 Click Network and Internet Touchstone TM602 Telephony Modem User s Guide Safety Getting Started Installation...

Страница 41: ...Sharing Center 4 Click Local Area Connection to open the Status window Touchstone TM602 Telephony Modem User s Guide Safety Getting Started Installation USB Drivers Ethernet Con guration Usage Trouble...

Страница 42: ...lly and Obtain DNS server address automatically unless instructed otherwise by your cable provider 8 Click OK to close the Properties windows and then click Close to back out of the remaining setup sc...

Страница 43: ...1 Open System Preferences either by choosing System Preferences from the Apple menu or by clicking the System Preferences icon in the dock 2 Click the Network icon Touchstone WBM760 Wideband Cable Mod...

Страница 44: ...tab if necessary 5 Choose Using DHCP from the Con gure IPv4 menu 6 If necessary click the Renew DHCP Lease button 7 Close the System Properties application Touchstone WBM760 Wideband Cable Modem User...

Страница 45: ...he information packet supplied by your cable company Contact your cable company if you need help setting up your computer To take full advantage of the WBM760 high speed data connection you may need t...

Страница 46: ...A DS B US C Online D Link E AC Power On Yellow1 Connected to the Internet high speed Green1 Connected to the Internet ultra high speed Flash Not connected to the Internet Yellow1 Connected to the Int...

Страница 47: ...if you are having problems connecting to the Internet Use a pointed non metallic object to press this button The drawing to the left shows the location of the Reset button The Reset button is recesse...

Страница 48: ...to the cable system Check the front panel lights The Power and Online lights should be on The Link light should be either on or blinking The DS and US lights should be on If the Power light blinks for...

Страница 49: ...the Internet but everything is slow If the Web site you are visiting is very popular that site may be having trou ble servicing all the requests If other sites download quickly wait for a few minutes...

Страница 50: ...ccount Call your cable company if you re not sure Instructions 1 Be sure that your computer is running either Windows 2000 Windows XP Windows Vista or Windows 7 Windows 95 Windows 98 and Windows NT ar...

Страница 51: ...e USB cable e Re install the USB driver as shown in Installing USB Drivers on Your PC 7 Replace the USB cable 8 Call your cable company for help Touchstone WBM760 Wideband Cable Modem User s Guide Saf...

Страница 52: ...he Wideband Cable Modem typically a computer hub or router Cross over An Ethernet cable used to connect two hubs or a hub and a cable modem together Also some Ethernet hubs may have built in cross ove...

Страница 53: ...mational message used for monitoring network status F connector The type of connector used on coax cable There are two common types of F connector slip on and screw on Use coax with screw on connector...

Страница 54: ...o author ize access to the Internet The MAC address is printed on a label on the bot tom of your Wideband Cable Modem Protocol A set of rules and formats that determines the communication behavior of...

Страница 55: ...your computer or Wideband Cable Modem into a switched outlet to avoid disruptions TCP IP Transmission Control Protocol Internet Protocol The protocols used to facil itate communications across one or...

Страница 56: ...nt Panel Rear Panel Mounting the Wideband Cable Modem Tools and Materials Location Instructions Wall mounting instructions Desktop mounting instructions Connecting the Wideband Cable Modem Making Ethe...

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