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3

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Network and Sharing Center

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Local Area Connection

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Touchstone TM902 Telephony Modem User’s Guide

Safety

Getting

Started

Installation

Ethernet

Conﬁguration

Usage

Troubleshooting

Glossary

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Содержание Touchstone TM902

Страница 1: ...e over IP telephone service The Touchstone Telephony Modem provides an Ethernet connection for use with either a single computer or home of ce Local Area Network LAN The Touchstone Telephony Modem pro...

Страница 2: ...rt Regulations Safety Requirements FCC Part 15 European Compliance Energy Consumption TM902S Models only Getting Started About Your New Telephony Modem What s in the Box What s on the CD Items You Nee...

Страница 3: ...in loss of service and or permanent damage to the Telephony Modem The Telephony Modem is designed to be connected directly to a telephone Connecting the Telephony Modem to the home s existing telephon...

Страница 4: ...in accordance with IEC 60728 11 in particular Annex B and Figure B 4 In areas of high surge events or poor grounding situations and areas prone to lightning strikes additional surge protection may be...

Страница 5: ...ent does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or mor...

Страница 6: ...96 EC of the European Parliament and of the Council on waste electrical and electronic equipment WEEE WEEE could potentially prove harmful to the environment as such upon disposal of the Telephony Mo...

Страница 7: ...ds that the power switch remain in the ON position at all times Turning the switch OFF disables the device including both data service and telephone service Turning the switch OFF is recommended only...

Страница 8: ...atible with DOCSIS 2 0 or 1 1 supports tiered data services if of fered by your cable company Telephony services PacketCable and Euro PacketCable 1 5 or 1 0 com pliant What s in the Box Make sure you...

Страница 9: ...liminate splitters between the cable jack and the Telephony Modem Phone Cable as shown in the image to the left this is a standard phone cable with standard phone connectors RJ11 type on both ends You...

Страница 10: ...ervice When you call have the following information ready the Telephony Modem serial number and MAC addresses of the unit printed on a sticker on the bottom of the Telephony Modem the model number of...

Страница 11: ...ng hardware con guration is the minimum recommended Computers not meeting this con guration can still work with the TM902 but may not be able to make maximum use of TM902 throughput CPU P4 3GHz or fas...

Страница 12: ...ed a hub or broadband router available at computer retailers The Telephony Modem package comes with a 6 foot 1 9m Ethernet cable the connectors look like wide telephone connectors you can purchase mor...

Страница 13: ...mpanies prohibit run ning servers on consumer level accounts and may suspend your account for violating your terms of service Use the cable company s mail servers for sending email Avoid using proxy s...

Страница 14: ...w one If you have ordered service your cable company should con gure the Telephony Modem automatically You need only follow the instructions in this section to install and connect the Telephony Modem...

Страница 15: ...rear of the Telephony Modem has the following connectors and controls TM902A B S Rear Panel A Tel 1 grey connector for the rst phone line B Tel 2 grey connector for the second phone line C Ethernet c...

Страница 16: ...on plywood or studs two 6 x 1 5 38 1 mm self tapping screws not included screwdriver at blade or Phillips depending on what kind of screws you use wall mount template included with the Telephony Mode...

Страница 17: ...ll Then drive the screws into the wall leaving a gap of about 1 8 3 mm between the screw head and the wall If not using anchors just drive the screws 4 Orient the Telephony Modem with the indicator li...

Страница 18: ...hony Modem 2 Insert the plug from the power cord into the Power connector on the Tele phony Modem F and insert the power cord into a convenient AC outlet Model TM902S only Make sure that the rear pane...

Страница 19: ...e cable to one of the grey telephone ports on the back of the Telephony Modem A or B Connect the other end to the telephone Touchstone TM902 Telephony Modem User s Guide Safety Getting Started Install...

Страница 20: ...formation for installations not using DHCP How to use this chapter The following list shows the procedures for modifying the TCP IP settings on the computer The procedure is slightly different dependi...

Страница 21: ...al up Con nections Local Area Connection 2 In the Local Area Connections Properties window highlight TCP IP by click ing on it one time then click on Properties Note If your computer has more than one...

Страница 22: ...cept the new settings and OK again to close the Con gura tion window 5 You may have to restart your computer in order for your computer to obtain a new IP address from the network Touchstone TM902 Tel...

Страница 23: ...ndows XP for installation instructions Once installed and enabled follow this same con guration example but select TCP IPv6 at the appropriate step Note Dialog boxes shown on your computer may differ...

Страница 24: ...connection The Local Area Connection Status widow displays 3 Click Properties 4 Select TCP IP by clicking it one time Then click Properties Touchstone TM902 Telephony Modem User s Guide Safety Getting...

Страница 25: ...new settings and OK again to close the Properties window 7 You may have to restart your computer in order for your computer to obtain a new IP address from the network Touchstone TM902 Telephony Mode...

Страница 26: ...a Windows Vista operat ing system 1 Open the Vista Control Panel 2 Double click Network and Sharing Center to display the Network and Sharing Center Window Touchstone TM902 Telephony Modem User s Gui...

Страница 27: ...dow displays 4 Double click the Local Area Connection to open the Properties window Note If Windows requests permission to continue click Continue Touchstone TM902 Telephony Modem User s Guide Safety...

Страница 28: ...you selected displays 6 For either TCP IPv4 or TCP IPv6 select Obtain an IP address automati cally and Obtain DNS server address automatically unless instructed otherwise by your cable provider 7 Cli...

Страница 29: ...ure the Ethernet interface on a Windows 7 operating system 1 Open the Windows 7 Control Panel 2 Click Network and Internet Touchstone TM902 Telephony Modem User s Guide Safety Getting Started Installa...

Страница 30: ...k and Sharing Center 4 Click Local Area Connection to open the Status window Touchstone TM902 Telephony Modem User s Guide Safety Getting Started Installation Ethernet Con guration Usage Troubleshooti...

Страница 31: ...perties to open the Properties window Touchstone TM902 Telephony Modem User s Guide Safety Getting Started Installation Ethernet Con guration Usage Troubleshooting Glossary 31 TCP IPv4 Selected TCP IP...

Страница 32: ...isplays 7 For either TCP IPv4 or TCP IPv6 select Obtain an IP address automati cally and Obtain DNS server address automatically unless instructed otherwise by your cable provider 8 Click OK to accept...

Страница 33: ...X operating sys tem 1 Open System Preferences either by choosing System Preferences from the Apple menu or by clicking the System Preferences icon in the dock Touchstone TM902 Telephony Modem User s G...

Страница 34: ...2 Click the Network icon Touchstone TM902 Telephony Modem User s Guide Safety Getting Started Installation Ethernet Con guration Usage Troubleshooting Glossary 34...

Страница 35: ...5 If your cable provider requires TCP IPv6 go to step 8 5 Choose Using DHCP from the Con gure IPv4 menu 6 If necessary click the Renew DHCP Lease button 7 Close the System Properties application TCP I...

Страница 36: ...pre vious window 9 Choose Automatically from the Con gure IPv6 drop down menu and click OK 10 Close the System Properties application Touchstone TM902 Telephony Modem User s Guide Safety Getting Start...

Страница 37: ...company Contact your cable company if you need help setting up your computer Wiring Problems If the Telephony Modem begins ashing all its lights for more than 10 seconds this indicates a problem with...

Страница 38: ...o the Internet high speed Green1 Connected to the Internet ultra high speed Flash Not connected to the Internet Yellow1 Connected to the Internet high speed Green1 Connected to the Internet ultra high...

Страница 39: ...ltra high speed connection For some cable companies these colors may be reversed Power DS US Online Telephone Description 1 2 Off Off Off No power to Cable Modem Flash Flash Flash Power on Self Test C...

Страница 40: ...t DS US Online Description Flash Off Off Downstream search On Flash Off Downstream found upstream search On On Flash Downstream and Upstream found retrieving setup information from cable operator On O...

Страница 41: ...press this button The photo to the left shows the location of the Reset button The Reset button is recessed to prevent acci dental resets Model TM902S only The rear panel power switch can also be use...

Страница 42: ...lways leave your Telephony Modem plugged into AC power and connected to the cable system Check the front panel lights The Power and Online lights should be on The Link light should be either on or bli...

Страница 43: ...nnected to a LAN Local Area Network either directly or through a rewall other communications on the LAN may slow down your connection To test your network speed try an online test such as http reviews...

Страница 44: ...back of the Tele phony Modem labeled Tel 1 for line 1 and Tel 2 for line 2 If so try a different phone Make sure the new phone is a working phone If a known good phone is used and you still don t have...

Страница 45: ...cable modem together Also some Ethernet hubs may have built in cross over on one or more ports which eliminates the need for a cross over cable DHCP Dynamic Host Con guration Protocol An IP protocol u...

Страница 46: ...mmon types of F connector slip on and screw on Use coax with screw on connectors for connecting your Telephony Modem Gateway The device usually a router that connects devices on a given IP subnet to o...

Страница 47: ...the Internet The MAC address is printed on a label on the bottom of your Telephony Modem Protocol A set of rules and formats that determines the communication behavior of network entities at a given l...

Страница 48: ...A power outlet that may be turned on and off using a wall switch Usually intended for lamps Avoid plugging your computer or Telephony Modem into a switched outlet to avoid disruptions TCP IP Transmiss...

Страница 49: ...the right to make changes to equipment design or program components as progress in engineering manufacturing methods or other circumstances may warrant ARRIS Touchstone and the ARRIS logo are tradema...

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