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Export Regulations

This product may not be exported outside the U.S. and Canada without U.S. Department of Commerce, Bureau of Export Administration authorization. Any export or re-export by

the purchaser, directly or indirectly, in contravention of U.S. Export Administration Regulation is prohibited.

Copyright © 2012 ARRIS. All rights reserved.

The information in this document is subject to change without notice. The statements, conﬁgurations, technical data, and recommendations in this document are believed to be

accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products speciﬁed in this document.

The information in this document is proprietary to ARRIS.

ARRIS, Touchstone, and the ARRIS logo are trademarks or registered trademarks of ARRIS. All other trademarks and registered trademarks are the property of their respective hold-

ers.

Protected under one or more of the following U.S. patents: 7,031,435. Other patents pending.

ARSVD01490

Release 8 Standard 1.0 June 2012

Touchstone® TM822 Telephony Modem User’s Guide

Export Regulations

Safety Requirements

European Compliance

Energy Consumption (TM822S Models only)

Getting Started

About Your New Telephony Modem

What’s in the Box?

Getting Service

System Requirements

Recommended Hardware

Linux/other Unix

About this Manual

Ethernet Connection

What About Security?

Installing and Connecting Your Telephony Modem

Mounting the Telephony Modem

Tools and Materials

Wall-mounting instructions

Desktop mounting instructions

Connecting the Telephony Modem

Making Ethernet Connections

Making Telephone Connections

Conﬁguring Your Ethernet Connection

How to use this chapter

TCP/IP Conﬁguration for Windows XP

TCP/IP Conﬁguration for Windows 7

TCP/IP Conﬁguration for MacOS X

Using the Telephony Modem

Setting up Your Computer to Use the Telephony Modem

Wiring Problems

Indicator Lights for the TM822

Indicator Lights: Normal Operation

Indicator Lights: Startup Sequence

Telephony Modem Start Up Sequence

Cable Modem Start Up Sequence

Using the Reset Button

Troubleshooting

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Содержание Touchstone TM822

Страница 1: ...e over IP telephone service The Touchstone Telephony Modem provides an Ethernet connection for use with either a single computer or home of ce Local Area Network LAN The Touchstone Telephony Modem pro...

Страница 2: ...ts pending ARSVD01490 Release 8 Standard 1 0 June 2012 Touchstone TM822 Telephony Modem User s Guide Export Regulations Safety Requirements FCC Part 15 European Compliance Energy Consumption TM822S Mo...

Страница 3: ...lephony Modem The Telephony Modem is designed to be connected directly to a telephone Connecting the Telephony Modem to the home s existing telephone wiring should only be performed by a professional...

Страница 4: ...be given that the installation is in accordance with IEC 60728 11 in particular Annex B and Figure B 4 In areas of high surge events or poor grounding situations and areas prone to lightning strikes a...

Страница 5: ...does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of...

Страница 6: ...96 EC of the European Parliament and of the Council on waste electrical and electronic equipment WEEE WEEE could potentially prove harmful to the environment as such upon disposal of the Telephony Mo...

Страница 7: ...nds that the power switch remain in the ON position at all times Turning the switch OFF disables the device including both data service and telephone service Turning the switch OFF is recommended only...

Страница 8: ...or Euro DOCSIS 3 0 TM822S compliant and backward compatible with DOCSIS 2 0 or 1 1 supports tiered data services if offered by your cable company Telephony services PacketCable and Euro PacketCable 1...

Страница 9: ...and many discount stores Splitter optional provides an extra cable connection by splitting a sin gle outlet into two You may need a splitter if you have a TV already con nected to the cable outlet tha...

Страница 10: ...ur cable company they already have the required information Save this information for future use In addition you should ask your cable com pany the following questions Do you have any special system r...

Страница 11: ...following hardware con guration is recommended Computers not meeting this con guration can still work with the TM822 but may not be able to make maximum use of TM822 throughput CPU P4 3GHz or faster R...

Страница 12: ...using an Ethernet connection Note To connect two or more computers to the Ethernet port you will need a hub or broadband router available at computer retailers The Telephony Modem package comes with a...

Страница 13: ...mpanies prohibit run ning servers on consumer level accounts and may suspend your account for violating your terms of service Use the cable company s mail servers for sending email Avoid using proxy s...

Страница 14: ...w one If you have ordered service your cable company should con gure the Telephony Modem automatically You need only follow the instructions in this section to install and connect the Telephony Modem...

Страница 15: ...rear of the Telephony Modem has the following connectors and controls A Tel 1 grey connector for the rst phone line B Tel 2 grey connector for the second phone line C Reset button resets the Telephony...

Страница 16: ...m bit not included for mounting on plywood or studs two 6 x 1 5 38 1 mm self tapping panhead wood screws not included screwdriver at blade or Phillips depending on what kind of screws you use wall mou...

Страница 17: ...ll Then drive the screws into the wall leaving a gap of about 1 8 3 mm between the screw head and the wall If not using anchors just drive the screws 4 Orient the Telephony Modem with the indicator li...

Страница 18: ...Modem F and insert the power cord into a convenient AC outlet Model TM822S Only Make sure that the rear panel power switch G is set to the ON position The Power light on the front of the Telephony Mo...

Страница 19: ...using DHCP How to use this chapter The following list shows the procedures for modifying the TCP IP settings on the computer The procedure is slightly different depending on the operating system that...

Страница 20: ...ndows XP for installation instructions Once installed and enabled follow this same con guration example but select TCP IPv6 at the appropriate step Note Dialog boxes shown on your computer may differ...

Страница 21: ...connection The Local Area Connection Status widow displays 3 Click Properties 4 Select TCP IP by clicking it one time Then click Properties Touchstone TM822 Telephony Modem User s Guide Safety Getting...

Страница 22: ...new settings and OK again to close the Properties window 7 You may have to restart your computer in order for your computer to obtain a new IP address from the network Touchstone TM822 Telephony Mode...

Страница 23: ...ure the Ethernet interface on a Windows 7 operating system 1 Open the Windows 7 Control Panel 2 Click Network and Internet Touchstone TM822 Telephony Modem User s Guide Safety Getting Started Installa...

Страница 24: ...k and Sharing Center 4 Click Local Area Connection to open the Status window Touchstone TM822 Telephony Modem User s Guide Safety Getting Started Installation Ethernet Con guration Usage Troubleshooti...

Страница 25: ...perties to open the Properties window Touchstone TM822 Telephony Modem User s Guide Safety Getting Started Installation Ethernet Con guration Usage Troubleshooting Glossary 25 TCP IPv4 Selected TCP IP...

Страница 26: ...isplays 7 For either TCP IPv4 or TCP IPv6 select Obtain an IP address automati cally and Obtain DNS server address automatically unless instructed otherwise by your cable provider 8 Click OK to accept...

Страница 27: ...X operating sys tem 1 Open System Preferences either by choosing System Preferences from the Apple menu or by clicking the System Preferences icon in the dock Touchstone TM822 Telephony Modem User s G...

Страница 28: ...2 Click the Network icon Touchstone TM822 Telephony Modem User s Guide Safety Getting Started Installation Ethernet Con guration Usage Troubleshooting Glossary 28...

Страница 29: ...5 If your cable provider requires TCP IPv6 go to step 8 5 Choose Using DHCP from the Con gure IPv4 menu 6 If necessary click the Renew DHCP Lease button 7 Close the System Properties application TCP I...

Страница 30: ...pre vious window 9 Choose Automatically from the Con gure IPv6 drop down menu and click OK 10 Close the System Properties application Touchstone TM822 Telephony Modem User s Guide Safety Getting Start...

Страница 31: ...ny Contact your cable company if you need help setting up your computer Wiring Problems If the Telephony Modem begins ashing all its lights for more than 10 seconds this indicates a problem with the t...

Страница 32: ...ration The following table shows light patterns during normal operation If colors are not indicated they do not affect the status Touchstone TM822 Telephony Modem User s Guide Safety Getting Started I...

Страница 33: ...er Good On Yellow1 Connected to the Internet high speed Green1 Connected to the Internet ultra high speed Flash Not connected to the Internet Yellow1 Connected to the Internet high speed Green1 Connec...

Страница 34: ...or some cable companies these colors may be reversed The Link indica tor may be yellow or green as determined by the table on the previous page Power DS US Online Telephone Description 1 2 Off Off Off...

Страница 35: ...to the left shows the location of the Reset button The Reset button is recessed to prevent acci dental resets Model TM822S only The rear panel power switch can also be used to power cycle the unit DS...

Страница 36: ...e online Always leave your Telephony Modem plugged into AC power and connected to the cable system Check the front panel lights The Power and Online lights should be on The Link light should be either...

Страница 37: ...y slow down your connection To test your network speed try an online test such as http reviews cnet com Bandwidth_meter 7004 7254_7 0 html I have two computers connected to the Telephony Modem but onl...

Страница 38: ...back of the Tele phony Modem labeled Tel 1 for line 1 and Tel 2 for line 2 If so try a different phone Make sure the new phone is a working phone If a known good phone is used and you still don t have...

Страница 39: ...cable modem together Also some Ethernet hubs may have built in cross over on one or more ports which eliminates the need for a cross over cable DHCP Dynamic Host Con guration Protocol An IP protocol u...

Страница 40: ...mmon types of F connector slip on and screw on Use coax with screw on connectors for connecting your Telephony Modem Gateway The device usually a router that connects devices on a given IP subnet to o...

Страница 41: ...the Internet The MAC address is printed on a label on the bottom of your Telephony Modem Protocol A set of rules and formats that determines the communication behavior of network entities at a given l...

Страница 42: ...A power outlet that may be turned on and off using a wall switch Usually intended for lamps Avoid plugging your computer or Telephony Modem into a switched outlet to avoid disruptions TCP IP Transmiss...

Страница 43: ...nt design or program components as progress in engineering manufacturing methods or other circumstances may warrant ARRIS Touchstone and the ARRIS logo are trademarks or registered trademarks of ARRIS...

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