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Chapter 4: Configure your Ethernet connection...................................... 24

Requirements................................................................................................................24

How to use this section............................................................................................... 24

Configure TCP/IP for Windows Vista............................................................................ 24

Configure TCP/IP for Windows 7, Windows 8, or Windows 10....................................25

Configure TCP/IP for macOS.........................................................................................25

Chapter 5: Operate the Telephony Gateway............................................27

Set up your computer to use the Telephony Gateway.................................................27

Indicator light for the TG9452......................................................................................27

LED patterns.......................................................................................................28

Wiring problems.................................................................................................29

Chapter 6: Troubleshooting.....................................................................30

The Telephony Gateway is plugged in, but the power light is off................................ 30

I'm not getting on the Internet (all connections).........................................................30

I'm not getting on the Internet (Ethernet)...................................................................30

I'm not getting on the Internet (wireless)....................................................................31

My wireless Internet connection stops working sometimes........................................31

I can get on the Internet, but everything is slow.........................................................31

I don't have a dial tone when I pick up the phone......................................................31

Appendix A: Glossary..............................................................................33

Touchstone TG9452 Telephony Gateway User Guide DRAFT Revision 1.2

4

Содержание Touchstone TG9452

Страница 1: ...Touchstone TG9452 Telephony Gateway User Guide DRAFT Revision 1 2...

Страница 2: ...IMPLIED INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE TITLE NON INFRINGEMENT FREEDOM FROM COMPUTER VIRUS AND WARRANTIES ARISING FROM COURSE OF...

Страница 3: ...12 About this manual 12 What about security 12 Ethernet or wireless 13 Ethernet 13 Wireless 14 Both 14 Get support 14 Chapter 3 Install and connect your Telephony Gateway 15 Front panel 15 Rear panel...

Страница 4: ...e TG9452 27 LED patterns 28 Wiring problems 29 Chapter 6 Troubleshooting 30 The Telephony Gateway is plugged in but the power light is off 30 I m not getting on the Internet all connections 30 I m not...

Страница 5: ...he vicinity of the leak The product shall be cleaned using only a damp lint free cloth No solvents or cleaning agents shall be used Do not use spray cleaners or aerosols on the Telephony Gateway Avoid...

Страница 6: ...requirements are intended to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not in...

Страница 7: ...et votre corps Operation in the band 5150 5250 MHz is only for indoor use to reduce the potential for harmful interference to co channel mobile satellite systems Le dispositif fonctionnant dans la ban...

Страница 8: ...IP telephone service and both wired and wireless connectivity The Touchstone TG9452 Telephony Gateway provides four Ethernet connections for use as the hub of your home office Local Area Network LAN T...

Страница 9: ...t ports for connections to non wireless devices Up to two lines of telephone service DOCSIS 3 1 compliant What s in the box Make sure you have the following items before proceeding Call your service p...

Страница 10: ...ou may also need a short piece of coax cable with connectors use it to connect the splitter to the cable outlet and then connect the Telephony Gateway and TV to the splitter Note Using several splitte...

Страница 11: ...equirements for each operating system see the documentation for your system for details on enabling and configuring networking To use the Telephony Gateway you need DOCSIS high speed Internet service...

Страница 12: ...equires a certain amount of responsibility to other Internet users including the need to maintain a reasonably secure system While no system is 100 secure you can use the following tips to enhance you...

Страница 13: ...n login Change the password regularly every three months or so Ethernet or wireless There are two ways to connect your computer or other equipment to the Telephony Gateway Ethernet Ethernet is a stand...

Страница 14: ...ected device Note You can use the wireless connection if your computer has a built in or aftermarket plug in wireless adapter To learn more about which wireless hardware works best with your computer...

Страница 15: ...all a new one If you have ordered service your service provider should configure the Telephony Gateway automatically You need only follow the instructions in this section to install and connect the Te...

Страница 16: ...nnect your Telephony Gateway 1 Status LED Indicates the device power and status Rear panel The rear of the TG9452 has the following connectors and controls Touchstone TG9452 Telephony Gateway User Gui...

Страница 17: ...vice 7 Reset button Resets the Telephony Gateway as if you power cycled the device Use a pointed non metallic object to press this button 8 Power Connector for the power cord Choose an installation lo...

Страница 18: ...faces the nearest wall it will not fall to the floor if bumped or moved the ventilation holes on the sides of the unit are not blocked Factors that affect wireless range A number of factors can affect...

Страница 19: ...use high quality coax cable and minimize or eliminate splitters between the cable jack and the Telephony Gateway If you are using MoCA for your home network MoCA filters must be installed on any lega...

Страница 20: ...ient device and the TG9452 simultaneously to easily set up your system security If you need to modify the Telephony Gateway s default wireless security settings or if you want to configure any other w...

Страница 21: ...Then double click either Wireless Network Connection for a wireless connection or Local Area Connection for an Ethernet connection Next click the Details button The Physical Address line shows the MAC...

Страница 22: ...ather and mother to be trusted while the childrens computers have parental controls in effect Note Refer to the Find the MAC address of a computer page 21 for information on determining the MAC addres...

Страница 23: ...ck the checkboxes for the days you want access blocked or click the All Week checkbox for all week 7 Set the start time and end time during the specified days 24 hour clock 0 00 until 0 00 indicates a...

Страница 24: ...nding on the operating system that you are using Please ensure you are using the correct steps for the operating system on your computer Follow the links below for instructions to configure your Ether...

Страница 25: ...CP IP version 6 select Internet Protocol Version 6 TCP IPv6 and click Properties to configure TCP IPv6 The TCP IP properties window for the version you selected appears 6 For either TCP IPv4 or TCP IP...

Страница 26: ...ure your Ethernet connection 9 Choose Automatically from the Configure IPv6 drop down menu and click OK 10 Close the System Properties application Touchstone TG9452 Telephony Gateway User Guide DRAFT...

Страница 27: ...52 Use the Reset button Reset the Telephony Gateway to factory defaults Set up your computer to use the Telephony Gateway Follow the instructions in the information packet supplied by your service pro...

Страница 28: ...tatus LED Status LED Behavior Off Powered off Solid green Powering on Flashing green 1 second Booting up Solid white Online and functioning Solid red No Internet connectivity Flashing blue WPS mode ti...

Страница 29: ...oblem with the telephone wiring the red and green wires may be shorted touching or there may be undesired voltage on the lines If this pattern persists for more than 10 seconds disconnect the telephon...

Страница 30: ...ts The Power light should be on If the light blinks for more than 30 minutes call your service provider for assistance Check your cable connections Connectors should be tight The coax cable should not...

Страница 31: ...having trouble servicing all the requests If other sites download quickly wait for a few minutes and try again Usage during peak hours may also affect the connection speed Other communications on the...

Страница 32: ...ce provider 4 Is the Telephony Gateway plugged into a wall outlet If so unplug the phone connector at the back of the Telephony Gateway and plug in a known working phone If you now have dial tone the...

Страница 33: ...d TFTP needed by a device connecting to the network DHCP allows the service provider to configure your computer s networking software for you DNS Domain Name Service Server An IP service that associat...

Страница 34: ...single location such as a building to communicate with one another LED Light Emitting Diode A semi conductor diode that emits light when current is passed through it MAC address A number that uniquely...

Страница 35: ...switch Usually intended for lamps Avoid plugging your computer or Telephony Gateway into a switched outlet to avoid disruptions TCP IP Transmission Control Protocol Internet Protocol The protocols use...

Страница 36: ...Corporate Headquarters CommScope Hickory North Carolina 28602 USA T 1 828 324 2200 www commscope com...

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