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Chapter 2

Safety Requirements

 

 

Release 16 STANDARD 1.1    August 2016 

Touchstone TG1662G Telephony Gateway User Guide 

© 2013-2016 ARRIS Enterprises LLC. All Rights Reserved. 

 

 

Use only the AC power adapter (if provided) and power cord included with the equipment. 

 

Equipment should be installed near the power outlet and should be easily accessible. 

 

The shield of the coaxial cable must be connected to earth (grounded) at the entrance to 

the building in accordance with applicable national electrical installation codes. In the U.S., 

this is required by NFPA 70 (National Electrical Code) Article 820. In the European Union 

and in certain other countries, CATV installation equipotential bonding requirements are 

specified in IEC 60728-11, Cable networks for television signals, sound signals and 

interactive services, Part 11: Safety. This equipment is intended to be installed in 

accordance with the requirements of IEC 60728-11 for safe operation. 

 

If the equipment is to be installed in an area serviced by an IT power line network, as is 

found in many areas of Norway, special attention should be given that the installation is in 

accordance with IEC 60728-11, in particular Annex B and Figure B.4. 

 

In areas of high surge events or poor grounding situations and areas prone to lightning 

strikes, additional surge protection may be required (i.e. PF11VNT3 from American Power 

Conversion) on the AC, RF, Ethernet and Phone lines. 

 

When the Telephony Gateway is connected to a local computer through Ethernet cables, 

the computer must be properly grounded to the building/residence AC ground network. 

All plug-in cards within the computer must be properly installed and grounded to the 

computer frame per the manufacturer’s specifications. 

 

Ensure proper ventilation. Position the Telephony Gateway so that air flows freely around 

it and the ventilation holes on the unit are not blocked. 

 

Do not mount the Telephony Gateway on surfaces that are sensitive to heat and/or which 

may be damaged by the heat generated by the modem, its power supply, or other 

accessories. 

 

 

FCC Part 15 

This equipment has been tested and found to comply with the requirements for a Class B 

digital device under Part 15 of the Federal Communications Commission (FCC) rules. These 

requirements are intended to provide reasonable protection against harmful interference in a 

residential installation. This equipment generates, uses and can radiate radio frequency 

energy and, if not installed and used in accordance with the instructions, may cause harmful 

interference to radio communications. However, there is no guarantee that interference will 

not occur in a particular installation. If this equipment does cause harmful interference to 

radio or television reception, which can be determined by turning the equipment off and on, 

the user is encouraged to try to correct the interference by one or more of the following 

measures: 

 

Reorient or relocate the receiving antenna.  

 

Increase the separation between the equipment and receiver.  

 

Connect the equipment into an outlet on a circuit different from that to which the receiver 

is connected.  

 

Consult the dealer or an experienced radio/TV technician for help.  

Содержание Touchstone TG1662G

Страница 1: ...Touchstone TG1662G Telephony Gateway User Guide Release 16 STANDARD 1 1 August 2016 August 2016...

Страница 2: ...are all trademarks of ARRIS Enterprises LLC Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and the names of their products ARRIS discl...

Страница 3: ...11 Getting Service 12 System Requirements 12 Recommended Hardware 13 Windows 13 Mac OS 13 Linux Unix 13 About this Manual 14 What About Security 14 Ethernet or Wireless 15 4 Battery Installation and R...

Страница 4: ...dows 8 or Windows 10 36 TCP IP Configuration for Mac OS X 36 7 Using the Telephony Gateway 38 Setting up Your Computer to Use the Telephony Gateway 38 Indicator Lights for the TG1662G 39 Wiring Proble...

Страница 5: ...connectivity It also provides a Lithium Ion battery backup to provide continued telephone service during power outages The Touchstone TG1662G Telephony Gateway provides four Ethernet connections for...

Страница 6: ...er Guide 2013 2016 ARRIS Enterprises LLC All Rights Reserved 6 Getting Support If you need assistance with your ARRIS product please contact your service provider For additional technical information...

Страница 7: ...el only CAUTION Risk of explosion Replacing the battery with an incorrect type heating a battery above 75 C or incinerating a battery can cause product failure and a risk of fire or battery explosion...

Страница 8: ...h Ethernet cables the computer must be properly grounded to the building residence AC ground network All plug in cards within the computer must be properly installed and grounded to the computer frame...

Страница 9: ...ions this radio transmitter may only operate using an antenna of a type and maximum or lesser gain approved for the transmitter by Industry Canada To reduce potential radio interference to other users...

Страница 10: ...as high speed data Compatibility Data services DOCSIS 3 0 compliant and backward compatible with DOCSIS 2 0 or 1 1 supports tiered data services if offered by your service provider Telephony services...

Страница 11: ...nds There are two types of connectors slip on and screw on the screw on connectors are best for use with your Telephony Gateway The coax should be long enough to reach from your Telephony Gateway to t...

Страница 12: ...telephone service When you call have the following information ready the Telephony Gateway serial number and cable MAC addresses of the unit printed on a sticker on the bottom of the Telephony Gatewa...

Страница 13: ...make maximum use of TG1662G throughput CPU P4 3GHz or faster RAM 1GB or greater Hard drive 7200 RPM or faster Ethernet Gig E 1000BaseT Windows Windows Vista Windows 7 Windows 8 or Windows 10 A support...

Страница 14: ...asonably secure system While no system is 100 secure you can use the following tips to enhance your system s security Keep the operating system of your computer updated with the latest security patche...

Страница 15: ...mputer or other equipment to the Telephony Gateway The following will help you decide which is best for you Ethernet Ethernet is a standard method of connecting two or more computers into a Local Area...

Страница 16: ...on if your computer has a built in or aftermarket plug in wireless adapter To learn more about which wireless hardware works best with your computer see your computer dealer Both If you have two or mo...

Страница 17: ...wired data service will not be available during a power outage In addition LED operation is reduced when the Telephony Gateway is operating on battery power Note For safety and regulatory purposes ba...

Страница 18: ...f your battery is partially discharged for example if it is in the middle of a self test or is not yet fully charged then your backup time will be reduced Basic Battery Installation and Replacement Th...

Страница 19: ...the bay without significant force Line up the guides on the battery with the slots in the battery bay 3 Push the battery pack into the bay until it seats into place If you are taking the battery out...

Страница 20: ...eplacement This model of the Telephony Gateway has the ability to provide continued telephone service during power outages The battery backup is not intended to take the place of AC power Use this pro...

Страница 21: ...ectly The battery should slide into the bay without significant force Line up the slots in the battery bay with the guides on the battery and apply even pressure on both ends of the battery 3 Push the...

Страница 22: ...phony Gateway for any prolonged period of time Battery Disposal Guidelines To ensure compliance with current and future rechargeable battery take back laws ARRIS has joined Call2Recycle a collection p...

Страница 23: ...1 Cable phone and power outlets are available near the computer If a cable outlet is not conveniently located your service provider can install a new one If you have ordered service your service provi...

Страница 24: ...he Telephony Gateway with a wireless device LED indicates Wireless Protected Setup WPS is active 2 Power indicates whether AC power is available to the unit 3 US DS indicates upstream downstream conne...

Страница 25: ...on 2 Telephone 1 connector for the first phone line 3 Telephone 2 connector for the second phone line 4 USB USB host connector future support for external USB devices 5 Ethernet 1 4 connectors for use...

Страница 26: ...on either side to keep the vents clear Blocking the vents may cause overheating How close are your wireless devices The Telephony Gateway wireless connection range is typically 100 200 feet 30m 65m A...

Страница 27: ...or mounting on plywood or studs two 6 x 1 5 38 1 mm self tapping panhead wood screws not included screwdriver flat blade or Phillips depending on what kind of screws you use wall mounting bracket orde...

Страница 28: ...screws into the wall leaving a gap of about 1 8 3 mm between the screw head and the wall If not using anchors just drive the screws 4 Slip both mounting slots in the back of the mounting bracket over...

Страница 29: ...d to Connecting the Telephony Gateway page 30 Desktop Mounting Instructions 1 Position the Telephony Gateway so that it stands vertically on its base Do not lay it flat on its side air flows freely ar...

Страница 30: ...adequate Failure to do so may result in loss of service and or permanent damage to the Telephony Gateway 1 Connect one end of the coax cable to the cable outlet or splitter and the other end to the Te...

Страница 31: ...e TG1662G Refer to the documentation for your client device for instructions on setting security On most computer systems you only need to select the network name SSID device and enter the encryption...

Страница 32: ...nd its MAC address as follows Windows from the Start menu find and select the Control Panel Double click Network Sharing Center Then double click either Wireless Network Connection for a wireless conn...

Страница 33: ...uters Once added these trusted computers will not be affected by the parental control settings For example you may want the computers of the father and mother to be trusted while the childrens compute...

Страница 34: ...eb Site Filter a Enter the keyword in the Keyword field or web site URL address in the Web Site field b Click the checkboxes for the days you want access blocked or click the All Week checkbox for all...

Страница 35: ...ngs on the computer The procedure is slightly different depending on the operating system that you are using Please ensure you are using the correct steps for the operating system on your computer Fol...

Страница 36: ...ring Center when it appears 3 Click Change adapter settings from the left side menu 4 Right click on your local area connection icon and select Properties to open the Properties window 5 Select Intern...

Страница 37: ...go to step 5 If your cable provider requires TCP IPv6 go to step 8 5 Choose Using DHCP from the Configure IPv4 menu 6 If necessary click the Renew DHCP Lease button 7 Close the System Properties appli...

Страница 38: ...s available on the Telephony Gateway and covers basic troubleshooting procedures Setting up Your Computer to Use the Telephony Gateway page 38 Indicator Lights for the TG1662G page 39 Using the Reset...

Страница 39: ...Power 2 US DS 3 Online 4 2 4 GHz Wi Fi 5 5 GHz Wi Fi 6 Tel 1 7 Tel 2 8 WPS Button LED 9 USB Wiring Problems If the Telephony Gateway begins flashing all its lights for more than 10 seconds this indica...

Страница 40: ...port connected Amber Green LED Flash Computer activity Both LEDs Off Computer not connected On Wi Fi enabled Flash Computer activity Off Wi Fi disabled On On hook Flash Off hook Off disabled No AC Pow...

Страница 41: ...f the connection speed or swap the meaning speed indication of yellow and green Patterns Startup Sequence The following tables show the Telephony Gateway light patterns during each phase of the startu...

Страница 42: ...ne Description Slow Flash 1 second Off Downstream acquisition in progress On until Upstream acquisition starts Off Downstream acquisition completed Fast Flash 3 second Off Upstream acquisition in prog...

Страница 43: ...net 1 4 6 Cable 7 Power Resetting the Router to Factory Defaults To reset the router to factory defaults press and hold the Reset button on the back of the Telephony Gateway for more than fifteen seco...

Страница 44: ...start the TG1662G from its battery follow these steps 1 If a battery is already installed in the Telephony Gateway remove it 2 Re insert the battery into the Telephony Gateway See Battery Installatio...

Страница 45: ...ve your Telephony Gateway plugged into AC power and connected to the cable system Check the front panel lights The Power and Online lights should be on If the Power light blinks for more than 30 minut...

Страница 46: ...stops working sometimes This is usually caused by interference Two common sources are 2 4GHz remote telephones and microwave ovens If you cannot remove the interfering product try using a different c...

Страница 47: ...one and hang it up If it is lit go to the next step 4 Is the phone plugged directly into the Telephony Gateway Make sure the phone is plugged into the port on the back of the Telephony Gateway labeled...

Страница 48: ...r Also some Ethernet hubs may have built in cross over on one or more ports which eliminates the need for a cross over cable D DHCP Dynamic Host Configuration Protocol An IP protocol used to provide a...

Страница 49: ...rnet connectors Ethernet hubs provide a common point of contact for all connected devices I IP address A number assigned to your computer by your service provider used to identify your computer to oth...

Страница 50: ...r S Splitter A small box with three cable connectors one input and two outputs You may need a splitter if you have a TV already connected to the cable outlet that you want to use for your Telephony Ga...

Страница 51: ...WPA Wi fi Protected Access A standard for encrypting data sent over a wireless LAN WPA offers improved security over WEP...

Страница 52: ...Corporate Headquarters ARRIS Suwanee Georgia 30024 USA T 1 678 473 2000 F 1 678 473 8470 www arris com...

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