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Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary
Troubleshooting USB Problems
Follow these steps if the PC does not auto-detect the Cable Modem using a USB
connection.
Before you start, make sure that:
• You have properly installed and configured the Cable Modem as shown in
Installing and Connecting Your Cable Modem .
• You have installed the USB drivers as shown in Installing USB Drivers on
Your PC .
• The cable company has set up your account. Call your cable company if
you’re not sure.
Instructions
1 Be sure that your PC is running either Windows 98SE, Windows 2000, Win-
dows ME, or Windows XP (Windows 95 and Windows NT are not supported).
2 Be sure the Cable Modem has power. The Power light should be on.
3 Push the Reset button on the back panel of the Cable Modem, using a pen
tip or other sharp non-metallic object.
4 Disconnect the USB cable from the PC and reconnect it.
5 Restart the PC.
6 Do the following to uninstall and the reinstall your USB drivers:
a. Disconnect the USB cable to the Cable Modem.
b. Insert the Cable Modem CD-ROM into you computer.
c. Start the uninstall utility on your CD-ROM. Follow the on-screen instruc-
tions carefully.
d. Reconnect the USB cable.
e. Re-install the USB driver as shown in Installing USB Drivers on Your PC .
7 Replace the USB cable.
8 Call your cable company for help.