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Modem User Guide Table of Contents

1. Note About This User Guide ........................................................4

2. Access and Login to Modem .......................................................5

3. Basic Setup ....................................................................................6

3.1 System Basic Setup .................................................................................. 6

3.1.1 Basic Setup ........................................................................................... 7
3.1.2 Wireless 2.4 GHz ................................................................................ 7
3.1.3 Wireless 5 GHz ................................................................................... 7
3.1.4 2.4G/5G WPS Settings .................................................................... 7
3.2 Login Settings ....................................................................................... 7

4. WAN Setup.....................................................................................9

4.1 Dynamic ........................................................................................................ 9

4.1.1 DHCP ....................................................................................................... 9

4.2 Static............................................................................................................. 10
4.3 Dynamic (IPv6) ......................................................................................... 11
4.4 Static (IPv6) .............................................................................................. 12

5. LAN Setup ......................................................................................13

5.1 LAN Settings ............................................................................................... 13

5.1.1 LAN IP Settings ................................................................................... 13
5.1.2 DHCP Server Settings ...................................................................... 14
5.1.3 DNS Override ...................................................................................... 14
5.1.4 DNS Relay ............................................................................................ 14
5.1.5 NAT ......................................................................................................... 14
5.1.6 UPnP ....................................................................................................... 14

5.2 LAN Settings (IPV6) ............................................................................... 15
5.3 Client List .................................................................................................... 16
5.4 Ports ............................................................................................................. 17

6. Wireless 2.4 GHz ...........................................................................18

6.1 Basic ............................................................................................................... 18

6.1.1 Enable Wireless ................................................................................... 18
6.1.2 Wireless Network Name (SSID) ................................................... 18
6.1.3 Broadcast Network Name (SSID) ............................................... 19
6.1.4 TX Power Level .................................................................................. 19
6.1.5 Channel ................................................................................................. 19
6.1.6 AP Isolation ......................................................................................... 19
6.1.7 WMM ...................................................................................................... 19
6.1.8 Security Mode ..................................................................................... 19
6.1.9 Pre-Shared Key (PSK) ..................................................................... 19

6.2 Advanced .................................................................................................... 20

6.2.1 Wireless Network and 802.11n Specific Settings ................... 20

6.3 MAC Address Control............................................................................. 21

6.3.1 MAC Address Filtering and Filter List ....................................... 21

6.4 Wireless Client List ................................................................................. 22

Содержание TG2470 Series

Страница 1: ...7072 U 1601 O MODEM USER GUIDE Arris TG2470 and TG2472 Series Modems wowforbusiness com...

Страница 2: ...AN IP Settings 13 5 1 2 DHCP Server Settings 14 5 1 3 DNS Override 14 5 1 4 DNS Relay 14 5 1 5 NAT 14 5 1 6 UPnP 14 5 2 LAN Settings IPV6 15 5 3 Client List 16 5 4 Ports 17 6 Wireless 2 4 GHz 18 6 1 B...

Страница 3: ...er List 26 7 4 Wireless Client List 27 8 Firewall 28 8 1 Firewall Settings 28 8 1 1 Firewall Settings 28 8 1 2 Virtual Servers 29 8 1 3 Port Triggers 29 8 1 4 Client IP Filters 30 8 1 5 Client IPV6 Fi...

Страница 4: ...router deployed by WOW for Internet service this guide may also be used for other Arris Modem Routers that WOW deploys for service Minor screen layout and configuration options may differ from model...

Страница 5: ...ault Password Password When the EMTA is reset For increased security at the time if installation WOW technicians will change the default password to a unique 12 character password and provide to the o...

Страница 6: ...System Basic Setup The following four 4 selection are available to customers via the Basic Setup Tab Clicking on the question mark icon next to each option will give the user additional information a...

Страница 7: ...y 3 1 4 2 4G 5G WPS Settings WIFI Protected Setup WPS Select this option to enable WPS 3 2 Login Settings Login Settings are available to customers via the Basic Setup Tab Clicking on the question mar...

Страница 8: ...7072 U 1601 O 8 The Login Settings page is where the user can change the default password At the time of installation a WOW technician will set the default password to the CMAC of the modem...

Страница 9: ...Mask and Gateway Address fields are auto configured at initial turn up with WOW provided Internet service Unchecking DHCP is an advanced routing feature that disables internal routing and allows users...

Страница 10: ...o changes are needed on this configuration page for normal operation Static IP assignments are an advanced routing feature that should only be configured and utilized as needed when ordered accordingl...

Страница 11: ...7072 U 1601 O 11 4 3 Dynamic IPv6 No changes are needed on this configuration page for normal operation...

Страница 12: ...nfiguration page for normal operation Leave this box un checked As with the STATIC configuration page STATIC IPV6 assignments are an advanced routing feature that should only be configured and utilize...

Страница 13: ...t IP address assigned to the modem and does not need to changed for normal operation The Subnet Mask value does not need to be changed either These two default settings combined allow for 253 devices...

Страница 14: ...t be within the dynamic IP range If they are undesirable and unpredictable network behavior may occur 5 1 3 DNS Override Alternate DNS servers may be entered and utilized This is an advanced routing f...

Страница 15: ...set to the following default entries at service activation No IPV6 addresses need to be configured DHCP Server DNS Override or DNS Relay options do not need to be selected These all should be left un...

Страница 16: ...es to your network As an advanced feature individual devices may be manually entered This is used in conjunction with the advanced static address routing features of the modem By default and for norma...

Страница 17: ...O 17 5 4 Ports All Ethernet ports are configured to a default state to be enabled set to Auto set to Full Duplex and set to a speed of 1000 Modification of these settings may adversely affect network...

Страница 18: ...ality of the modem 6 1 2 Wireless Network Name SSID The provided SSID or WIFI network name is the default WIFI network users will connect to One SSID is assigned to the 2 4 GHz radio while another is...

Страница 19: ...performance by minimizing interference with other radio and WIFI signals 6 1 6 AP Isolation Leave this option unchecked Disabled 6 1 7 WMM WMM is an advanced modem setting used to improve throughput...

Страница 20: ...6 2 Advanced 6 2 1 Wireless Network and 802 11n Specific Settings The following screen shot shows the default settings that should be used for normal operation These do not need to be change for opti...

Страница 21: ...1 MAC Address Filtering and Filter List MAC Address Control options are advanced modem settings and have the ability to hinder unwanted access Modifications to this page are for advanced users only No...

Страница 22: ...7072 U 1601 O 22 6 4 Wireless Client List This page lists all connected devices via WIFI to the modem...

Страница 23: ...nctionality of the modem 7 1 2 Wireless Network Name SSID The provided SSID or WIFI network name is the default WIFI network users will connect to One SSID is assigned to the 2 4 GHz radio while anoth...

Страница 24: ...performance by minimizing interference with other radio and WIFI signals 7 1 6 AP Isolation Leave this option unchecked Disabled 7 1 7 WMM WMM is an advanced modem setting used to improve throughput...

Страница 25: ...7 2 Advanced 7 2 1 Wireless Network and 802 11n ac Specific Settings The following screen shot shows the default settings that should be used for normal operation These do not need to be change for op...

Страница 26: ...1 MAC Address Filtering and Filter List MAC Address Control options are advanced modem settings and have the ability to hinder unwanted access Modifications to this page are for advanced users only No...

Страница 27: ...7072 U 1601 O 27 7 4 Wireless Client List This page lists all WIFI connected devices...

Страница 28: ...g screen capture shows the WOW recommended default firewall settings that should be set for optimal performance operation and security Additional details about each configuration setting can be found...

Страница 29: ...be made for normal operation This is an advanced router and remote public access configuration page 8 1 3 Port Triggers This is an advanced router setting page allowing for the configuration of virtua...

Страница 30: ...o certain services locations or applications No configurations on this page are needed for normal operation 8 1 5 Client IPV6 Filters This is an advanced router setting page that allows users to restr...

Страница 31: ...1 6 DMZ De Militarized Zone DMZ settings are advanced router configuration options users may set in order for certain network devices to operate correctly No configurations on this page are needed fo...

Страница 32: ...use to restrict access to certain network devices or websites No configurations on this page are needed for normal operation While useful for controlling access to unwanted or untrusted Internet infor...

Страница 33: ...cation Layer Gateway Settings No changes on this page are needed for normal operation Settings on this page are for advanced router configurations and if altered from their default settings normal ope...

Страница 34: ...1 MoCA Status No configuration changes on this page are needed for normal Internet or LAN network operation MoCA pertains to home set top video connectivity and need only be configured per request of...

Страница 35: ...7072 U 1601 O 35 10 UTILITIES 10 1 System Information 10 1 1 System Information Vital and specific modem information may be obtained by accessing this page...

Страница 36: ...ny settings that have been programmed into your device 10 1 3 Factory Defaults This is an advanced operation that should only be performed at the request of a WOW service technician Before doing so as...

Страница 37: ...device settings before resetting or restoring your device to factory default settings 10 1 5 Restore Settings Use this option to restore your device to previously configured settings This is usually...

Страница 38: ...7072 U 1601 O 38 10 1 6 System Settings No changes on this page need to be made for normal operation...

Страница 39: ...7072 U 1601 O 39 10 1 7 Language Use this page to set the appropriate device language...

Страница 40: ...7072 U 1601 O 40 10 1 8 System Logs This is an advanced informational page used for troubleshooting purposes...

Страница 41: ...7072 U 1601 O 41 10 1 9 DDNS This is an advanced router configuration page No changes need to be made here for normal operation...

Страница 42: ...SUPPORT Additional user guides and tutorials to assist you with your WOW Business services can be found at wowforbusiness com support Additional information specific to your Arris modem can be found a...

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