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Troubleshooting

 

 

 

 

with OCAP Software DCX3510-M 

• 

User Guide 

31 

365-095-25385-x.1 

 

 

 

 

Problem 

Possible Solution 

There are black bars on 
all four sides of the 
picture 

This may occur on a 16:9 TV if the active video for an SD broadcast is in letterbox 
format. To confirm, wait for a commercial or look for a graphic, such as a network 

logo. If the commercial fills the screen from top to bottom, or the graphic appears 

below the active video, the program is being letterboxed by the broadcaster. You 

can minimize this by activating the zoom feature on the TV. 
A broadcaster may include black bars on either side of a wide screen broadcast. This 

is called a “hybrid” aspect ratio and results in a black border surrounding the video 

on a 4:3 TV. Because this is part of the broadcast, the DCX set-top cannot correct the 

video. You may be able to minimize the border using the zoom feature on the TV. 

Colors do not appear 
correctly 

Be sure to match up each signal to the same YPbPr connection on the TV, otherwise 

the colors will not appear correctly on your TV. 

 

 

 

 

Содержание DCX3510-M

Страница 1: ...User Guide DCX3510 M with OCAP Software ...

Страница 2: ...hts Use of this copyright protection technology must be authorized by Rovi and is intended for home and other limited viewing uses only unless otherwise authorized by Rovi Reverse engineering or disassembly is prohibited Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and the names of their products ARRIS disclaims proprietary intere...

Страница 3: ...enience receptacles and the point where they exit from the apparatus Only use attachments accessories specified by the manufacturer Unplug this apparatus during lightning storms or when unused for long periods of time Refer all servicing to qualified service personnel Servicing is required when the apparatus has been damaged in any way such as the power supply cord or plug is damaged liquid has be...

Страница 4: ...ugged in To allow the hard drive to spin down and park its heads wait at least 10 seconds after disconnecting power before moving the terminal FCC COMPLIANCE Note This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential...

Страница 5: ... CFR Parts 2 and 15 of the FCC rules as a Class B digital device Canada Industry Canada IC This Class B digital device complies with Canadian ICES 003 Cet appareil numérique de la classe B est conforme à la norme NMB 003 du Canada CARING FOR THE ENVIRONMENT BY RECYCLING When you see this symbol on an ARRIS product do not dispose of the product with residential or commercial waste Recycling your AR...

Страница 6: ...s License If you transfer the Software you must at the same time transfer the Product and all copies of the Software if applicable to the same person or destroy any copies not transferred TERMINATE this License by destroying the original and all copies of the Software if applicable in whatever form You may not Loan distribute rent lease give sublicense or otherwise transfer the Software in whole o...

Страница 7: ...t addresses are governed by the laws of the Commonwealth of Pennsylvania without reference to conflict of laws principles THIS LICENSE SHALL TERMINATE AUTOMATICALLY if you fail to comply with the terms of this License ARRIS is not responsible for any third party software that is provided as a bundled application or otherwise with the Software or that is downloaded to or otherwise installed on the ...

Страница 8: ...pansion Feature 7 Connecting Your DCX Set top 8 Video Connection Options 8 HDMI or IEEE 1394 HDTV and SDTV 9 Component Video YPbPr HDTV and SDTV 9 Composite Video SDTV 9 Connecting an HDTV Single Connection for Video Audio 10 Cable In 10 HDMI 10 IEEE 1394 10 Connecting an HDTV Separate Video Audio Connections 12 Cable In 12 DVI 12 Component Video YPbPr 12 Audio 12 Connecting an A V Receiver Audio ...

Страница 9: ...3 Connecting an HDTV Single Connection for Video Audio 11 Figure 4 Connecting an HDTV Separate Video Audio Connections 13 Figure 5 Connecting an A V Receiver Audio 15 Figure 6 Connecting an SDTV 16 Figure 7 Connecting a Standard Definition TV SDTV and VCR DVD Recorder 18 Figure 8 Connecting an A V Receiver SDTV and VCR DVD Recorder 20 Figure 9 Connecting Your Set top to an External eSATA DVR 21 Fi...

Страница 10: ...nhanced quality audio The set top is fully equipped with a factory installed hard drive for hours of DVR functionality which includes the capability of recording two High Definition programs or watching one while recording another This User Guide introduces you to the basic features outlines important safeguards and provides several options for integrating this component into your current entertai...

Страница 11: ...Introduction with OCAP Software DCX3510 M User Guide 2 365 095 25385 x 1 Front Panel Figure 1 Front Panel Item Description 1 Power Turns the set top on and off standby ...

Страница 12: ...io Out Analog L R Fixed audio SDTV 5 HDMI High Definition TV HDTV connector M Card Inserted M Card 6 Video Out Composite Video SDTV 7 eSATA External Serial Advanced Technology Attachment disk interface 8 USB 2 0 High Speed peripheral device connection 9 Ethernet Network connection 10 External IR Input Connects to a remote control set top accessory cable Data test connector service personnel only 1...

Страница 13: ...d on and off For best audio quality when using the analog L R variable volume controlled audio outputs use the remote control to set the DCX set top to approximately three quarters of the maximum volume level and then adjust the audio levels on external devices such as your TV or A V receiver When using the analog L R fixed audio outputs or any of the digital audio outputs HDMI IEEE 1394 or optica...

Страница 14: ...eo formats on the YPbPr and HDMI video outputs High Definition 1080i 1920 x 1080 pixels High Definition 720p 1280 x 720 pixels Enhanced Definition 480p 720 x 480 pixels Standard Definition 480i 720 x 480 pixels The DCX3510 M set top is also capable of passing through High Definition 1080p 24 30 60 1920 x 1080 pixels source content over the HDMI video output Note Availability of certain features is...

Страница 15: ...ch can record 160 300 hours of standard definition programming or 40 to 60 hours of high definition programming These capacities are based on recording digital MPEG 2 video A recording of a video program that is broadcast in digital MPEG 4 format requires approximately half the disk space Maintain a Personal Program Library Use the Interactive Program Guide IPG to access your library Control Live ...

Страница 16: ...xternal hard disk drive the DCX3510 M performs several tests to determine if the hard drive s performance is acceptable for DVR functionality If the hard drive is unable to pass these performance tests the DCX3510 M alerts you that the external drive is not compatible for DVR use 5 The DCX3510 M confirms that an external drive is connected and available for use While using the external DVR expansi...

Страница 17: ...on Options Caution Do not place anything on top of your DCX set top especially other home entertainment components Be sure to provide adequate ventilation to prevent overheating Video Connection Options The DCX set top offers several different video connection options Component video HDMI and IEEE 1394 allow you to view both High Definition and Standard Definition TV programming Composite video co...

Страница 18: ...displayed when you are using the IEEE 1394 connection on the rear panel of the DCX set top Refer to the On Screen Graphics section for more information If your TV has a DVI input connect a HDMI to DVI adapter or cable to the HDMI out connector on the DCX set top and the DVI HDTV connector on your TV Note DVI does not provide audio A separate audio connection must be made Component Video YPbPr HDTV...

Страница 19: ...tandard HDMI cable to the TV and to the HDMI connector on your DCX set top IEEE 1394 If your HDTV has an IEEE 1394 connector you can use the IEEE 1394 for both your video and audio connection Connect an IEEE 1394 cable to the IEEE 1394 connector on your HDTV and DCX set top Note On screen graphics will not be displayed when you are using the IEEE 1394 connection on the rear panel of the DCX set to...

Страница 20: ...nection for Video Audio Note Only one HDTV video connection needs to be made to an HDTV Note On screen graphics will not be displayed when using IEEE 1394 connection Refer to On Screen Graphics for more information Note Solid lines indicate optimum connections Note Optional HDMI connection to A V Receiver shown but not required ...

Страница 21: ...eo cables to the Y Pb and Pr connectors on your HDTV and DCX set top Note This connection supports only the high definition video connection between the DCX set top and the HDTV Note Be sure to match up each signal to the same connection on the TV otherwise the colors will not appear correctly on your TV To connect your audio connections with your TV speakers go to the Audio section below To conne...

Страница 22: ... 13 365 095 25385 x 1 Figure 4 Connecting an HDTV Separate Video Audio Connections Note Only one video connection and one audio connection need to be made to an HDTV Note HDMI to DVI adapter is not included with the set top Note Solid lines indicate optimum connections ...

Страница 23: ...used in place of the stereo audio outputs audio L R These outputs offer a higher level of audio quality including support for Dolby Digital audio Digital audio optical S PDIF Connect the optical cable to the digital audio OPTICAL connector on the DCX set top and the optical connector on the A V receiver Stereo audio Connect the stereo audio cable to the audio L R connectors on the DCX set top and ...

Страница 24: ...CX Set top with OCAP Software DCX3510 M User Guide 15 365 095 25385 x 1 Figure 5 Connecting an A V Receiver Audio Note Only one audio connection needs to be made to an HDTV Note Solid lines indicate optimum connections ...

Страница 25: ...2 Connect a Video Composite cable to the Video Composite connector on the DCX set top and the input Video Composite on the TV These video connection methods do not support HD video If you have an HDTV see Connecting an HDTV Single Connection for Video Audio Figure 6 Connecting an SDTV Note Composite video requires separate audio connections Note Only one video connection and one audio connection a...

Страница 26: ...Series set top and the INPUT VIDEO connector on the VCR DVD Recorder 3 Connect a stereo audio cable to the OUTPUT AUDIO L and R connectors on the VCR DVD Recorder and the INPUT AUDIO L and R connectors on the SDTV 4 Connect a video cable to the OUTPUT VIDEO connector on the VCR DVD Recorder and the INPUT VIDEO connector on the SDTV Note You can also connect the TV to the VCR DVD using the S Video ...

Страница 27: ...Connecting Your DCX Set top with OCAP Software DCX3510 M User Guide 18 365 095 25385 x 1 Figure 7 Connecting a Standard Definition TV SDTV and VCR DVD Recorder ...

Страница 28: ...d the VCR audio in L R connectors on the A V receiver 5 Connect a composite video cable to the input video connector on the stereo VCR and the video VCR OUT connector on the A V receiver 6 Connect a composite video cable to the output video connector on the stereo VCR and the video VCR IN connector on the A V receiver 7 Connect a Composite Video cable to the input Composite Video connector on the ...

Страница 29: ... 20 365 095 25385 x 1 Figure 8 Connecting an A V Receiver SDTV and VCR DVD Recorder Note Solid lines indicate optimum connections Note Consult your A V receiver manual for additional wiring options or constraints when including a VCR DVD Recorder in your configuration ...

Страница 30: ...rnal drive s AC power adapter into an electrical outlet 3 Allow approximately 15 to 30 seconds for the external drive to reach operating speed 4 Connect one end of the eSATA cable to the set top 5 Connect the other end of the eSATA cable to the external drive 6 Follow the on screen instructions Note Only connect external hard drives that have been approved by ARRIS for external DVR service Connect...

Страница 31: ...ures require the proper application and network infrastructure to operate Data Features In addition to high quality audio and video the DCX set top has the capability to deliver high speed data services such as Internet access e mail IP telephony e commerce and home banking Note Your DCX set top may be equipped with the interface connections illustrated but their functionality depends on the servi...

Страница 32: ...on examples include on screen menus such as the User Setting menu closed captions and interactive program guides The DCX set top overlays these graphics whenever you open a menu enable closed captions or scroll through a program grid On screen graphics are not available on all video output combinations On screen graphics will not be displayed when you are using the IEEE 1394 connection on the rear...

Страница 33: ...iagram to record connections between your home entertainment components You can use this diagram to reconnect your system if you move the equipment or add new equipment Disconnect the power from the DCX set top before connecting or changing cable connections Do not place another component or object on top of the DCX set top 5 ...

Страница 34: ...n When using an HDMI connection between the DCX3510 M and the television be sure to have the cable connected and the TV powered on before adjusting the video settings To optimize the output settings 1 Ensure the DCX3510 M is installed properly 2 With the set top in stand by mode press the MENU key on the remote control 3 If the TV is on the on screen User Settings menu lists the DCX3510 M settings...

Страница 35: ...Configuring the User Settings with OCAP Software DCX3510 M User Guide 26 365 095 25385 x 1 Figure 11 Settings Menu Figure 12 Power ON Timer Menu Figure 13 Power OFF Timer Menu ...

Страница 36: ...itable for advanced users who have high quality speakers and audio equipment Audio Output Sets the audio output to a fixed or variable setting The fixed setting produces a constant output level from the set top recommended when connected to an external receiver This setting does not apply to the Audio Out Fixed connector 3D Mode Selections are Enabled or Disabled Enabled The D key on the remote to...

Страница 37: ...gnated time for the set top to power off Status This selection disables or enables the Power OFF Timer Day Option When enabled this selection indicates when the Power OFF Timer is active Choices are Weekends Weekdays Every Sunday Every Monday Every Tuesday Every Wednesday Every Thursday Every Friday or Every Saturday Set Time 12 hour clock AM PM Sleep Timer Off On ...

Страница 38: ... control does not work Verify that the remote control is in Cable mode Verify that the remote is programmed for ARRIS remote codes Verify that there are no obstructions between the remote control and the DCX set top Aim the remote control directly at the DCX set top front panel not the TV or VCR The angle between the remote control and the DCX set top may be too large Stand in front of the DCX set...

Страница 39: ...econd and then power on the devices Not all HDTVs can display every output format 1080i 720p 480p or 480i available on the DCX set top Refer to your TV manufacturer s documentation to determine the compatible format for your TV and set the corresponding output format for the set top on the IPG No graphics or program guides appear on the TV screen If you use the IEEE 1394 connection on screen graph...

Страница 40: ...tive video the program is being letterboxed by the broadcaster You can minimize this by activating the zoom feature on the TV A broadcaster may include black bars on either side of a wide screen broadcast This is called a hybrid aspect ratio and results in a black border surrounding the video on a 4 3 TV Because this is part of the broadcast the DCX set top cannot correct the video You may be able...

Страница 41: ...g licenses acknowledgments and required copyright notices for open source packages used in this ARRIS product Summary Listing of OSS Component Licenses by Family apache_1 1 apache commons digester 1 5 apache commons el 1 0 apache commons modeler 1 1 apache jakarta regexp 1 3 apache xerces 2 0 0 apache xerces 2 0 2 apache xerces 2 6 1 mx4j 2 0 1 apache_2 0 apache ant 1 6 5 apache beanutils 1 7 0 ap...

Страница 42: ...ABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED...

Страница 43: ... section patent license to make have made use offer to sell sell import and otherwise transfer the Work where such license applies only to those patent claims licensable by such Contributor that are necessarily infringed by their Contribution s alone or by combination of their Contribution s with the Work to which such Contribution s was submitted If You institute patent litigation against any ent...

Страница 44: ...License Version 2 0 in this case for the Apache Ant distribution This product includes software developed by The Apache Software Foundation http www apache org This product includes also software developed by the W3C consortium http www w3c org the SAX project http www saxproject org Please read the different LICENSE files present in the root directory of this distribution Specific attribution ite...

Страница 45: ...tleLicense License contents for all components under the bouncyCastleLicense family Bouncy Castle License Note Copyright c 2000 The Legion Of The Bouncy Castle http www bouncycastle org Permission is hereby granted free of charge to any person obtaining a copy of this software and associated documentation files the Software to deal in the Software without restriction including without limitation t...

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Страница 47: ...ether expressly by implication estoppel or otherwise All rights in the Program not expressly granted under this Agreement are reserved This Agreement is governed by the laws of the State of New York and the intellectual property laws of the United States of America No party to this Agreement will bring a legal action under this Agreement more than one year after the cause of action arose Each part...

Страница 48: ... of any change b You must cause any work that you distribute or publish that in whole or in part contains or is derived from the Program or any part thereof to be licensed as a whole at no charge to all third parties under the terms of this License c If the modified program normally reads commands interactively when run you must cause it when started running for such interactive use in the most or...

Страница 49: ...t of this License If the distribution and or use of the Program is restricted incertain countries either by patents or by copyrighted interfaces the original copyright holder who places the Program under this License may add an explicit geographical distribution limitation excluding those countries so that distribution is permitted only in or among countries not thus excluded In such case this Lic...

Страница 50: ...etter strategy to use in any particular case based on the explanations below When we speak of free software we are referring to freedom of use not price Our General Public Licenses are designed to make sure that you have the freedom to distribute copies of free software and charge for this service if you wish that you receive source code or can get it if you want it that you can change the softwar...

Страница 51: ...priately publish on each copy an appropriate copyright notice and disclaimer of warranty keep intact all the notices that refer to this License and to the absence of any warranty and distribute a copy of this License along with the Library You may charge a fee for the physical act of transferring a copy and you may at your option offer warranty protection in exchange for a fee 2 You may modify you...

Страница 52: ...fied executable containing the modified Library It is understood that the user who changes the contents of definitions files in the Library will not necessarily be able to recompile the application to use the modified definitions b Use a suitable shared library mechanism for linking with the Library A suitable mechanism is one that one uses at run time a copy of the library already present on the ...

Страница 53: ...ibution conditions are incompatible with these write to the author to ask for permission For software which is copyrighted by the Free Software Foundation write to the Free Software Foundation we sometimes make exceptions for this Our decision will be guided by the two goals of preserving the free status of all derivatives of our free software and of promoting the sharing and reuse of software gen...

Страница 54: ...the name of JGoodies Karsten Lentzsch nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURP...

Страница 55: ...de or a derivative thereof from the apps directory application code you must include an acknowledgement This product includes software written by Tim Hudson tjh cryptsoft com THIS SOFTWARE IS PROVIDED BY ERIC YOUNG AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL ...

Страница 56: ...subroutines or comparably compiled subroutines in other languages supplied by you and linked into this Package in order to emulate subroutines and variables of the language defined by this Package shall not be considered part of this Package but are the equivalent of input as in Paragraph 6 provided these subroutines do not change the language in any way that would cause it to fail the regression ...

Страница 57: ...terms and conditions in CNRI s License Agreement This Agreement together with Python 1 6 may be located on the Internet using the following unique persistent identifier known as a handle 1895 22 1012 This Agreement may also be obtained from a proxy server on the Internet using the following URL http hdl handle net 1895 22 1012 3 In the event Licensee prepares a derivative work that is based on or ...

Страница 58: ...ouncy Castle License Note Copyright c 2000 The Legion Of The Bouncy Castle http www bouncycastle org Permission is hereby granted free of charge to any person obtaining a copy of this software and associated documentation files the Software to deal in the Software without restriction including without limitation the rights to use copy modify merge publish distribute sublicense and or sell copies o...

Страница 59: ...ARRIS Enterprises Inc 3871 Lakefield Drive Suwanee GA 30024 www arris com 365 095 25385 x 1 01 14 ...

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