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FAQs and Troubleshooting
Ultra Series 4K UHD Wire-Free Security Camera System
User Manual
You can set up multiple trusted devices, phone numbers, and emails to verify your logins.
Check your other devices for a verification option. After you confirm the log in, check your
two-step verification settings to confirm that they are correct.
•
If possible, confirm that your two-step verification settings are correct.
If you can access your Arlo account, confirm that your two-step verification methods
are set correctly. Your trusted devices in the Arlo app don’t have to share a name with
the actual device, so make sure that the device listed in the Arlo app is correct. We also
recommend that you set up more than one device for two-step verification, in case you
lose access to one of your devices. <x-ref>
Enable Arlo Push notifications
If you didn’t receive a push notification, ensure that Arlo push notifications are enabled on
your mobile device.
•
To enable push notifications on iOS, open the Settings app, then tap
Notifications > Arlo >
Allow Notifications
. Enable all alert options, sounds, and badges.
•
To enable push notifications on Android, open the Settings app, then tap
Apps &
notifications > Notifications
. Select the Arlo app (if you don’t see the Arlo app, scroll down
and tap
See all
), then tap
Advanced
. Enable all notifications and notification settings.
Check your SMS settings
If you didn’t receive an SMS text message with a verification code, check your phone number
and make sure that SMS message an notifcations are enabled.
I
you changed your phone number, your verification codes are still sent to your old phone
number unless you change the phone number in the Arlo app. <x-ref>
To make sure SMS text messages and notifications are enabled:
•
Turn off Do Not Disturb mode on your device to make sure that you’re alerted when you
receive a text message. For help configuring Do Not Disturb settings on iOS, visit
https://support.apple.com/en-us/HT204321
. For help configuring Do Not Disturb settings
on Android, visit
https://support.google.com/android/answer/9069335
.
• Check your phone and phone carrier settings to ensure that you can send and receive text
messages.
Check your email settings
Check your email’s spam folder. Your email settings might filter Arlo messages into your spam
folder. If Arlo messages are filtered into your spam folder, adjust your email settings
