Remedy
No.
Cause
5.2.2 Causes and Remedies
Remedy
No.
Cause
Chapter 5 Troubleshooting
When a problem occurs in the instrument, an error code will be displayed as
shown below.
If an error code is displayed, refer to the table below to take appropriate
action. If this does not solve the problem and you were using a mobile
battery, connect the AC adapter and check operation. If you were using the
AC adapter from the beginning or if the problem still occurs after connecting
the AC adapter, contact your distributor.
NOTE:
If action taken to address an error or trouble may impact performance,
perform a control measurement as necessary.
5.1 If a Warning Occurs
5.1.1 From Warning Occurrence to Remedy
The instrument notifies you of a warning by:
• Emitting short beeps.
• Displaying a warning code and message.
If a warning occurs, take the necessary actions to remove the cause (see
“5.1.2. Causes and Remedies”). If the warning persists, turn off the power
and contact your distributor.
5.1.2 Causes and Remedies
5.2 If an Error Occurs
5.2.1 From Error Occurrence to Remedy
The instrument notifies you of an error by:
• Emitting short beeps.
• Displaying an error code and message.
If an error occurs, take the necessary actions to remove the cause (see
“5.2.2. Causes and Remedies”). If the error persists, turn off the power and
contact your distributor.
Remedy
No.
Cause
5.3 If Trouble Occurs
5.3.1 From Trouble Occurrence to Remedy
The instrument alerts you of a trouble by:
• Emitting short beeps.
• Displaying a trouble code.
If same as above occurs, take the necessary actions to remove the cause
(see “5.3.2. Causes and Remedies”). If the trouble persists, turn off the power
and contact your distributor.
5.3.2 Causes and Remedies
A problem occurred in
communication with an
external device.
Connect the external device with the
communication cable correctly.
E-102
The date and time
settings are incorrect.
Set the date and time correctly.
E-103
The photometric window
is dirty.
Clean the photometric window.
E-122
The ambient temperature
of the instrument is less
than 10°C or over 35°C.
Adjust ambient temperature so as to
create a suitable environment for
measurement (10 - 35°C).
E-123
The reagent strip has
expired.
Use a new reagent strip and repeat
measurement.
E-124
The tray was withdrawn
during measurement.
Press the button to clear the error,
and repeat measurement.
E-126
The measurement count
limit of the inserted
IC-CHIP has been
exceeded.
Insert the IC-CHIP inside of the box
of the reagent strip to be measured
into the port on the back of the
instrument, and repeat measure-
ment.
E-128
Unable to read the
reagent strip barcode.
Press the button to clear the error,
and repeat measurement.
E-129
The photometric window
is dirty.
Press the button to clear the error,
and use a cleaning pad to clean the
photometric window. The cleaning
method is indicated in the leaflet that
is included with the cleaning pad.
E-130
The measurement unit’s
light intensity is abnormal.
Adjust the light intensity gain.
E-131
A different IC-CHIP is
inserted.
Press the button to clear the error,
insert the IC-CHIP inside of the box of
the reagent strip to be measured into
the dedicated port on the back of the
instrument, and repeat measurement.
E-132
IC-CHIP is not inserted.
Insert the IC-CHIP inside of the box
of the reagent strip to be measured
into the IC-CHIP insertion port.
NO IC
QC measurement has not
been performed, or the
expiration date of the QC
measurement has
passed.
Perform QC measurement.
PCS
The strip tray is not
inserted.
Insert the strip tray. (The warning will
be automatically cleared.)
TRAY
OUT
The strip tray is still
inserted.
Remove the strip tray. (The warning
will be automatically cleared.)
TRAY IN
The strip tray was not
inserted within 10
seconds of pressing the
button.
Press the button and repeat
measurement from the beginning.
A reagent strip is still in
the strip tray.
Withdraw the strip tray, discard the
reagent strip, and insert the strip tray
again.
T OVER
RGNT
IN
A malfunction occurred
with the optical unit.
Turn off the power and contact your
distributor.
T-201
A malfunction occurred
with the internal
temperature control.
Adjust ambient temperature so as to
create a suitable environment for
measurement (10 - 35°C).
T-221
An internal malfunction
occurred.
Turn off the power and contact your
distributor.
T-222
A malfunction occurred
with the optical unit.
Clean the transmission photometric
holes or photometric window.
If a used reagent strip is still in the
strip tray, remove it.
T-223
An internal malfunction
occurred.
Turn off the power and contact your
distributor.
T-999
