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www.arkrayusa.com
General Troubleshooting
NOTE
• If the problem is not resolved, please contact Customer
Service: 800.566.8558, 24 hours a day, 7 days a week.
In case of emergency, please contact your healthcare
professional or emergency medical response.
Problem
Troubleshooting
The display is blank
even after inserting
a test strip.
• Check whether the test strip is inserted
with the contact bars facing up.
• Check if the test strip has been
inserted completely into the test
strip port.
• Check if the appropriate test strip
was used.
• Check if the batteries are inserted
correctly.
• Replace the batteries.
The test does not
start even after
applying the blood
sample on the
test strip.
• Check if the confirmation window is
filled adequately.
• Repeat the test after inserting a new
test strip.
The test result does
not match the way
you feel.
• Check to make sure the test strip has
not expired.
• Repeat the test after inserting a new
test strip.
• Perform control solution test.
Содержание Glucocard SHINE XL
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