22
Troubleshooting
Problem description
Possible cause
Resolution
The
Sara 3000
is (brand
new and) not functioning
Power Off button (red) is still
engaged
Press green Power On /reset button.
The
Sara 3000
is raising
and lowering more slowly
than normal.
Low battery power level.
Check the LCD battery segments and Hour/Cycle
meter on the mast of the
Sara 3000
, just above the
battery. This will indicate the power level of the battery.
If in doubt, replace the battery on the
Sara 3000
with a
fully charged one and compare performance.
In case of low battery power level, charge the battery
and use a fully charged one to continue using the
Sara
3000
.
The
Sara 3000
is not
raising or lowering and / or
the chassis legs cannot be
opened or closed.
Hand control is damaged
Try operating the
Sara 3000
with the Dual Up/Down
Control situated on the mast of the
Sara 3000
. Should
the equipment function properly when these controls
are used but does not function properly when using the
hand control, replace the hand control.
The
Sara 3000
does not
function correctly when
using the hand control or
the Dual Up/Down
switches.
Electronics PCB fault
Actuator on resident support
arms or chassis
malfunctioning
Contact your ArjoHuntleigh dealer or an approved
ArjoHuntleigh service engineer.
While pressing the “Raise”
button, the
Sara 3000
makes a noise “overload”
displays on LCD and
buzzer beeps continuously
but the resident support
arms do not move upwards.
An obstruction is blocking the
resident support arms
Remove the obstruction and check thoroughly for
damage before continuing the lifting cycle. If in doubt,
use the System Failure Lowering Override to return
the resident to a safe seated position before removing
the hoist and withdrawing it from use. Only use the
Sara 3000
again after it has been inspected and
approved for safe use by a qualified technician.
While pressing the
“Chassis Legs Open”
button, the
Sara 3000
makes a noise “overload”
displays on LCD and
buzzer beeps continuously
but the chassis legs do not
open.
An obstruction is blocking the
chassis legs
Remove the obstruction and check thoroughly for
damage before continuing the lifting cycle. If in doubt,
use the System Failure Lowering Override to return
the resident to a safe seated position before removing
the hoist and withdrawing it from use. Only use the
Sara 3000
again after it has been inspected and
approved for safe use by a qualified technician.
Unexpected movement of
the hoist
Faulty hand control, push
buttons or electronics.
If releasing the buttons does not work:
Push the red Emergency Stop button and remove the
battery from the hoist. Use the System Failure
Lowering Override to put the patient back into a safe
seated position before removing the hoist and
withdrawing it from use. Only use the
Sara 3000
again
after it has been inspected and approved for safe use
by a qualified technician.
“OverHeat”displays on LCD
and buzzer beeps twice
every 15 seconds
Actuator duty cycle is
exceeded (2 minutes).
Finish operation cycle and wait 18 minutes.This
prevents from actuator damage.