Arista ADM-1800 Series, Руководство пользователя, Страница: 29 / 32

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7. RMA Transportation Policy
Transportation Charges
• All customers are responsible for all freight charges involved in shipping the defective
products to Arista Corp. Arista Corp. will cover the cost of returning products that are under
warranty via UPS Ground to customers in the United States after repair or replacement.
• International customers are responsible for all transportation, insurance, duties and other
similar charges for all returned products shipped outside of the United States must ensure
that the product is appropriately packaged. Shipping damages resulting from improper
packaging will be the customer’s responsibility.
• Arista is not responsible for product lost during shipment. All products being returned for
Limited Warranty repair or replacement must be sent freight prepaid.
Transportation Damages
• In cases of transportation damage, customer is responsible for fi ling any and all claims with
the shipping carrier.
• To avoid any potential risk that an RMA product is lost or damaged while in transit to Arista,
it is recommended that the customer insures and declares the full value of the RMA product
since the customer is 100% responsible for the RMA product while in transit to Arista.
• We urge customers to pack the RMA product carefully to avoid transit damage.
Refused Shipment Restocking Fees
• If a customer refuses a shipment, credit will be issued after refused product is received
and veri fi ed by Arista. The shipping charge plus 15% restocking fees will be billed to the
customer.
8. RMA Shipping Instruction
Product Non-Acceptance
• Products will not be accepted by Arista Corp. if not accompanied by a valid RMA number,
which must be clearly marked on the outside of the package.
• Any products refused by Arista will incur the fees and/or charges applied by the shipping
carrier, and shall be the sole liability of the original shipper.
Sample RMA Shipping Label
ARISTA CORPORATION
Attention: RMA Department
40675 Encyclopedia Circle
Fremont, CA 94538
RMA: # _______________
Package Identi fi cation
• Each box must reference the following information: Customer/Contact Name · Return
Address · Phone Number · RMA Number (issued by an authorized ARISTA source).
• The RMA number must be written on the outside of the shipping container for identi fi cation
purposes.
• Shipments not properly identi fi ed will be refused.
• To avoid any discrepancy of items received, please do not return accessories (manual, driver
CD, OS CD, cable, etc.) with RMA unit for repair.
• If available, use the original box/packaging to ship back RMA unit to avoid transit damage.