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5. RMA Procedures
Return Material Authorizations
• All returns require an RMA (Returned Material Authorization) number. Please contact Arista’s
customer service representative or complete the RMA request form to obtain an RMA number
prior to returning product.
• Returns will be authorized in accordance with the following policy: If it is deemed that the part
should be returned, Arista’s customer service representative will give the customer a return
authorization number and ship to address to return the product.
• Products will not be accepted by Arista Corp. RMA department for return if not accompanied
by a valid RMA number, which must be clearly marked on the outside of the package.
• Products must be returned within 30 days after the date of RMA number issued. After a 30-day
period, the RMA number issued will be invalid. Please do not return products with invalid RMA
numbers; Contact Arista’s customer service representative if your RMA number is invalid.
Warranty Returns
• Products to be returned must be within the applicable warranty period. If the warranty period
is over, the original product will be returned to the customer.
• The RMA number for Warranty Return will be issued within 24 hours from the time that the
RMA application form is received by Arista.
Non-Warranty Returns
• If the customer wishes to return a product for repair that is no longer within the warranty
period, or for damage not covered by the warranty, an Arista sales representative will advise
the customer of the estimated cost of the repair.
• Return of the product will be the authorization to repair and agreement to pay for the cost of
repair, whether or not it exceeds the original estimate.
6. RMA Credit Policy
Returns for Credit & Credit Types
Returns for credit that require Arista’s management approval may take up to 48 hours for
processing/approval. Products can be returned for credit with the following conditions:
Dead on Arrival (DOA):
Customer must report DOA units to Arista’s RMA department in 14
calendar days after the product is received. Customer can request either return for credit or
replacement. If replacement is requested, Arista will ship the replacement in 7 calendar days
and invoice customer for the replacement. A credit memo will be issued to the customer after the
DOA product is received and veri
fi
ed.
Evaluation Return:
Customer must notify Arista’s RMA department before or at the end of the
evaluation period if customer decides to return the evaluation unit. An RMA number must be
obtained from Arista prior to returning the unit.
Short Shipment:
Customer must report for any item received short-shipped or wrong products
received in 7 calendar days after the product is received. Customer can request either shipment
of missing items, replacement of wrong item or return for credit. If shipment of missing items or
replacement of wrong items is requested, Arista will ship the replacement in 7 calendar days. A
credit memo will be issued to the customer after the returned product is received and veri
fi
ed.
Non-Open-Box Return:
In a case where a customer places an incorrect order, over stock or
double orders. The customer can request return for credit with the following restocking fee applied.
Restocking Fee:
A 15% restocking fee would apply to the non-open-box when returned within 3
months after invoice date. A 30% restocking fee would apply to the non-open-box returned within
6 months. Beyond 6 months after invoice date, a 50% restocking fee would apply to the non-
open-box returned within 12 months. Beyond 12 months after invoice date, Arista will not grant
authorization to return the non-open-box for credit.
Return Condition:
All valid return for credit products must be returned in the original packaging
in “as new" condition with all items and accessories originally shipped with the product. Any
damages will be assessed and the cost of repair or refurbishment will be deducted from the
credit issued.
No Credit DOA:
No credit will be given to the customer for DOA products received by Arista
beyond 30 calendar days after invoice date. No credit will be given to all non-cancelable, non-
returnable, custom order parts.
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