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Customer Support & Repair Service Policy
Every Argonaut product comes with support and repair service features. Argonaut Computer, Inc.
has designed a Customer Support and Repair Services Policy to provide these services to its valued
customers. The following sections detail each service as they relate to Argonaut hardware and
software products.
Technical Support
All technical support requests for Argonaut products shall be submitted to the attention of "Technical Support" via
telephone - (951) 813-3600, fax - (858) 454-9224, or email - [email protected]. Customer must
provide Technical Support with a model and serial number to best assist the customer's needs. Technical Support reserves
the right to determine the scope of warranty coverage.
Proof of Warranty
The customer shall provide an invoice number, date of purchase, and the product model and serial number
to verify proof of warranty. Argonaut Computer, Inc. has a database which Technical Support may access
to retrieve customer invoice information; however, customer must provide the product model and serial
number to verify authenticity. Customer should also inform Technical Support of whether he/she
purchased the product independently or through a dealer to direct the appropriate database search.
Technical Support for Hardware
Technical support for diagnosing problems with hardware on Argonaut products will be provided within
the limited warranty term. The standard limited warranty term is one year, unless an extended warranty is
purchased. Following the warranty term, hardware support will be provided for a fee, which will be
charged to the customer's credit card, on a per-incident basis.
In-Warranty Repairs
To request repair services on your Argonaut product within the warranty period, customer must contact
Technical Support to determine the nature of the problem and relevant coverage. In the event customer's
Argonaut product needs service, a Return Material Authorization (RMA) number will be assigned and
instructions for shipment to our Service Center will be provided. Please note all RMA shipments to our
Service Center must be prepaid. We will pay the domestic ground shipping within the 48 continental states
back to you. Customer will be required to pay freight back on all shipments to Alaska, Hawaii or
international locations. Any shipments to our Service Center without an RMA will be refused. Any RMA
sent to the wrong address (other than explicitly specified in the RMA instructions) will incur a premium
overnight charge at the expense of the customer, and could delay repair services up to 1 week for rerouting.
Minimum lead-time for all in-warranty repairs is 2 weeks.
NOTE:
Parts removed from repaired products are owned by Argonaut Computer, Inc. Warranty is not
extended on repaired product.
Out-of-Warranty Repairs
To request repair services on a known out-of-warranty Argonaut product or if customer is uncertain of
warranty coverage, customer must contact Technical Support to determine the nature of the problem and
relevant warranty coverage. In the event customer's Argonaut product needs out-of-warranty service, an
Out-of-Warranty Return Material Authorization (RMA) number will be assigned and instructions for
shipment to the Service Center will be provided. Please note all Out-of-Warranty RMA shipments to our
Service Center must be prepaid. Any shipments to our Service Center without an RMA will be refused.
Any RMA sent to the wrong address (other than explicitly specified in the RMA instructions) will incur a
premium overnight charge at the expense of the customer, and could delay repair services up to 1 week for
rerouting. Customer will be charged an inspection and evaluation fee for all Out-of-Warranties RMA
products shipped to our Service Center. Upon customer's authorization to proceed with repairs, the
inspection and evaluation fee will be applied to overall repair charges (new product and/or parts not
included). Customer will be required to pay freight on all Out-of-Warranty RMA returns whether repairs
