size of a pea before you install the battery. If this fixes the problem, see the section on
disassembly for instructions on adjusting the spring position.
If that doesn’t fix the problem, or if you have a hoop without removable batteries that
resets when bumped, the hoop likely has a bad connection internally and will require
repair.
Hoop shows three blue LEDs
The hoop will briefly show three blue LEDs if it tries to start a pattern and isn’t able, for
example if a named favorite preset doesn’t exist, or if the file is corrupted and can’t be
read. The hoop should resume playing other patterns after a moment, or when you press
the button.
If the hoop always shows three blue LEDs, this indicates that it was not able to find any
patterns to play. If this persists when you restart the hoop, make sure the battery is fully
charged and connect it to a computer and see if you can access the pattern files. If the
drive is blank or appears corrupted, see the section on reformatting your hoop.
Part of hoop is always dark or stuck displaying a constant pattern
The LED strip may be damaged. Signals are passed from one LED to another, starting
from the end with the USB port. A damaged LED can make all of the LEDs after it
malfunction, and the hoop will need to be returned for repair.
Hoop doesn’t respond to remote control
If the hoop works with the other remote, the problem is in the remote control. To check if
the remote is functioning, try aiming it at a digital camera (the one on your phone or
tablet works well for this) while you hold one of the buttons. You should be able to see the
IR LED at the end of the remote flickering on the screen. If the remote isn’t working,
replace the battery (CR2025 type) – a spare is included in your accessory pack. If the
remote still doesn’t function, it will need to be replaced.
The hoop’s remote receiver is located on the inside edge of the hoop near the USB port.
Try aiming the remote directly at this spot, and make sure it isn’t covered by tape.
Hoop freezes on orange, pink, or red pattern
Each LED in the hoop has separate emitters for red, green, and blue. The blue ones
require the highest voltage, followed by green. If the voltage from the battery drops too
low, blues will fade first and then greens, leaving the hoop with a sunset color palette –
oranges, pinks, and reds. The hoop will normally try to detect a dying battery and shut
itself off before it reaches that stage, but if the battery is old or in poor condition the
voltage may drop too fast and leave the hoop’s controller temporarily frozen. Try it with a
new battery.
If the hoop does this with a fresh battery, it may be a sign of damage to the power control
circuit. Contact customer service for more information.
