Troubleshooting
We hope your hoop will work flawlessly for you every time you use it, but in case
something does go wrong, here are some things to check:
Hoop won’t turn on
If you have a Phoenix hoop, make sure the battery disconnect switch (inside the open end
of the hoop) is turned on. Try switching it off and back on again. When the switch plunger
is pressed in, the hoop should be on.
Make sure the battery is charged. For removable battery hoops, make sure the battery is
installed ‘+’side out. Try a different battery. If you have a voltmeter, a freshly charged
battery should read at least 4 volts. For Phoenix hoops, leave the hoop plugged in to
charge for at least 20 minutes and make sure the battery disconnect switch is in the ‘on’
position.
If the hoop still won’t turn on, plug it in to a computer. If no lights turn on and the
computer doesn’t respond, contact customer service for assistance. Note that Hyperion
Lite hoops will not light up LEDs when plugged in to a computer.
Single green or yellow LED stays lit
A single green LED normally indicates that the hoop is powered through the USB port, and
a single yellow LED indicates that it’s charging. If these LEDs are on when the hoop is not
plugged in, it may be getting a false signal from the charger chip. Try holding down the
button for a few seconds. This will tell the hoop to temporarily ignore the charger signal.
Setting ‘disable_charger=true’ in config.ini will disable the charger status check entirely,
but the charger will still function.
Hoop pauses between patterns
Several things can cause pauses, or the appearance of pauses, between patterns. Gen 1
hoops with early software versions are slow to sort pattern files. If you have an old Gen 1,
make sure it’s up to date. Gen 1 hoops are slower to change patterns, but the change
shouldn’t take more than ¼ second.
Watch the hoop carefully to see if it displays two chasers just before the pause. This is the
startup signal and indicates that the hoop reset. If it does this while the hoop is standing
still, contact customer service. If the reset happens while the hoop is in use, see the section
below about resets.
If the pause lasts the length of one normal pattern change, the hoop may be displaying a
pattern that is all black (not loaded by default but commonly used in scripts) or possibly
invalid or corrupted.
Hoop resets while hooping or when dropped
If the hoop resets while it’s in use, there may be a loose connection or a break in the LED
circuit. For removable battery hoops, the battery spring tension may need to be adjusted.
You can test this by inserting a small piece of aluminum foil made into a ball about the
