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Onzen Technical Guide
1.11 Onzen Warranty
2013 Factory installed Onzen systems serial #150000 and greater will have a two-year warranty on labor and
components. Excluding the electrode that will have a 30-day warranty against defects in workmanship. The electrode as
a consumable part that needs to periodically changed like a filter. Retrofit Onzen systems will have the same warranty
minus labor.
We will continue to support old versions of onzen as we have in the past. Spas with serial #149999 and lower will have a
two-year warranty on labor and components. The electrode will have a 1-year warranty. Retrofit Onzen systems will have
the same warranty minus labor. We may require an email address for the consumer in order to process claims so we can
send them clear definition of how to use their system and clearly tell them that the electrodes are consumable items like
filters or chlorine etc).
The recommended salt concentration is 1500-1800 ppm. Even though the lifespan on the electrode seems to be
maximized at 2200-2400 ppm when we consider the overall impact of the corrosive nature of salt on the other spa
components it is clear that lower salt is better.
There will be no warranty on listed parts: heaters, heater barrels, jets, grab rails, pump seals, and pump motors affected by
leaking pump seals. subject to salt-water failure with any system where the consumer is not using ArcticPure brand salt.
Spa water quality and other damages resulting from water imbalance are specifically not covered by this warranty.
Warranty work must be completed by authorized Arctic Spas retailers only. No labour warranty is provided by Arctic
Spas for Onzen systems installed on site, only faulty parts are covered.
Disclaimer: this is not an automatic water care system. The system is set up for typical hot tub use. “Boost” may be
needed to supplement sanitizer generation with higher hot tub use.
The spa user is ultimately responsible for maintaining proper sanitary water conditions. Use of salt other than Arctic Pure
sea salt blend will damage the components and void the warranty. The Arctic Pure blend has been developed to protect
Onzen components from damage and the use of alternative salt blends will be easily detected by technicians.
