Dear Customer,
Arçelik Call
Centre
444 0 888
(Please call without
dialling the area code
from land lines or
mobile phones")
Alternative Number
0216 585 8 888
Please follow the following recommendations.
Customer Satisfaction Policy
Evaluation of the service request
Website
Authorized seller
Customer Name,
Family Name:
Customer Phone
Call Center
Call Center
Customer application
Application registration
Receipt of the service request
Scheduling & handling the service
Customer satisfaction feedback
1
2
3
4
5
Satis
fi
ed
Satis
fi
ed
Not
6
Consumer services
31
Arçelik Call Centre is available 24/7.
From land lines or mobile phones, dial our call
centre number without the area code for all your
product related queries.
Calls to our call centre are charged according to
the tariff designated by the mobile/land line
operator. Please fill out the form on the
“Consumer Services“ page of our website at
www.arcelik.com.tr or send us a fax at 0216 423
23 53 to reach our Call Centre. Our address for
written applications: Arçelik Ça
ğ
rı Merkezi, Arçelik
A.
Ș
. Ankara Asfaltı Yanı,34950 Tuzla/
İ
STANBUL
Up-to-date contact information of our Authorized
Services may be found at www.arcelik.com.tr web
site.
1 When you purchase the product, please have its
Warranty approved by your Authorized Dealer.
2 Use your product in accordance with the
principles of the manual.
3 Make an application to our call centre from the
telephone numbers above when you have a
service demand related to your product.
4 Ask for the "technician ID" to the technician that
comes for the service.
5 When s/he is finished, remember to ask for a
Service Receipt from your technician. This
"Service Receipt" shall be of use in case of a
problem with your product in later stages.
6 Product service life: 10 years. (The spare parts
necessary for the product to function will be
available for this period.)
Arçelik A.
Ș
. adopts a customer oriented approach with the major principle of providing our customers excellent experience where our brand of
service can conveniently communicate customer requests and comments from every channels (phone, e-mail, www.arcelik.com.tr, fax, letter, social
media, service, dealer, call centre) regardless of customer’s profile and all these requests and comments are gathered in a single pool of information
which is traceable, reportable, transparent and reliable and all records are handled with confidentiality, objectively and fairly in line with legal
regulations and assessed and the processes are continuously controlled and improved.
In parallel with our approach, all processes are integrated to management system and system which controls the other system is established.
Management targets are also fed via this system.
- Analysis of the service request
- Informing the customer about the nature of the service (Estimate, transportation,
installation, information, repair, replacement, etc.)
Close the application file and store information
